Help & Support
4 minute read
Introduction
We strive to make it as easy as possible for you to use LocalStack, and we are very grateful for any feedback. -We provide different levels of support to help you with your queries and issues. -The support you receive depends on the plan you are on.
Plan | Support Level |
---|---|
Community Edition | Community Support |
Hobby Plan | Community Support |
Starter Plan | Dedicated Support |
Teams Plan | Dedicated Support |
Enterprise Plan | Enterprise Support |
If you are encountering issues, you can check the status of LocalStack’s services on status.localstack.cloud.
Community Support
LocalStack’s Community support is available to all users of the LocalStack Community Edition & Hobby Plan users. -You can avail community support through the following channels:
Community support is provided on a best-effort basis and is not guaranteed. -We also encourage you to help others in the community by answering questions and sharing your experiences.
LocalStack Discuss
LocalStack Discuss allows our community users to ask questions, share ideas, and discuss topics related to LocalStack. -To create a new topic on Discuss, follow these steps:
- Create a new account on LocalStack Discuss by clicking the Sign Up button.
- Once you have created an account, you can create a new topic by clicking the New Topic button.
- Choose the appropriate category for your topic and provide a title and description.
- Click the Create Topic button to submit your topic.
LocalStack Discuss is public, allowing us to keep a record of these questions and answers for the larger community to use over time. -However, you should avoid sharing any sensitive information on the platform (such as Auth Tokens, private configuration, etc.).
LocalStack Slack Community
LocalStack Slack Community includes LocalStack users, contributors, and maintainers. + Create project issue
Table of Contents
Categories
Persistence
Help & Support
6 minute read
Introduction
LocalStack provides various support channels to help users troubleshoot issues and integrate the platform into their workflows. +The level of support available depends on the plan associated with your account.
Our team assists with:
- Troubleshooting LocalStack-specific issues
- Feature usage and functionality questions
- Integration guidance for using LocalStack in your application
- Best practices for working with LocalStack services
For non-technical issues, such as billing or account inquiries, please contact support via support@localstack.cloud.
We welcome any feedback as we continue to improve LocalStack for all users.
Support Coverage
Plan | Tier |
---|---|
Community Edition | Basic Support |
Hobby Subscription | Basic Support |
Trial Subscription | Standard Support |
Starter Subscription | Standard Support |
Team Subscription | Priority Support |
Enterprise Subscription | Enterprise Support |
Support features
Features | Basic | Standard | Priority | Enterprise |
---|---|---|---|---|
LocalStack documentation | β | β | β | β |
Community support | β | β | β | β |
Operational support | β | β | β | β |
1v1 technical support | β | β | β | |
Screen sharing sessions | β | β | ||
Third-Party Tools | β | β | ||
Faster response times | β | β | ||
Real-time chat support* | β | |||
Support ticketing portal | β | |||
SLAs | β | |||
Direct Slack connect channel | β | |||
Dedicated CSM and AM | β |
- Real time chat support is offered during our Support Business Hours
Support channels
Channels | Basic | Standard | Priority | Enterprise |
---|---|---|---|---|
Slack community | β | β | β | β |
GitHub Issues | β | β | β | β |
Support email | β | β | β | |
Slack support bot | β | β | β | |
Web Application chat | β | β | β | |
Ticketing portal | β | |||
Slack connect channel | β |
Support Resources
Our support team comprises highly qualified experts who possess extensive expertise in AWS and other pertinent tools. +We utilize a range of resources, including documentation, knowledge bases, and industry best practices, to provide you with accurate and reliable guidance. +However, please note that our support resources are subject to availability, therefore our best effort support is provided asynchronously. +Inquiries may be prioritized based on urgency and impact.
Support plans
Basic support
Basic Support is available to all LocalStack users and includes access to documentation, community support, and account management (operational support).
Community support is available through the following channels:
Note that community support is provided on a best-effort basis and is not guaranteed. +Users are encouraged to help others by sharing their knowledge and experiences.
LocalStack Slack Community
LocalStack Slack Community includes LocalStack users, contributors, and maintainers.
If you need help with the community version of LocalStack, please use the #help
channel.
You can sign up for the LocalStack Slack Community by creating an account.
However, the messages on Slack are not accessible after three months, so it is not the best place to ask questions that may be useful to others in the future. -For that, we recommend using LocalStack Discuss.
GitHub Issue
You can use GitHub Issue to:
Make sure to follow the issue templates and provide as much information as possible. -If you have encountered outdated documentation, please report it on our documentation GitHub page.
Dedicated support
Dedicated customer support is available to Starter & Teams plan users with an active subscription.
The support team is available to help you with:
- Troubleshooting LocalStack issues
- Answering questions about LocalStack features and functionality
- Providing guidance on how to use LocalStack
- Providing guidance on how to integrate LocalStack with your application
However, dedicated support does not include:
- Support for AWS services
- General troubleshooting of your application
- Billing, account issues, or other questions that are not technical
If you have questions about billing, account issues, or other questions that are not technical, please contact us at support@localstack.cloud or through our contact form.
You can avail dedicated support through the following channels:
LocalStack Slack Bot
To create a support ticket:
- Search for the LocalStack Pro Support in our Slack Community.
- Navigate to Messages and type your message to LocalStack Pro Support.
Sending a message to LocalStack Pro Support will create a support ticket, and our support team will respond to your request as quickly as possible.
LocalStack Web Application
To create a support ticket:
- Navigate to the LocalStack Web Application.
- Click on the chat icon in the bottom right corner of the page.
- Select Technical Question from the menu.
- Fill in the required details and send your message.
You can optionally choose to continue the conversation via email or via the Web Application.
Note
In many scenarios, we ask our customers to use Diagnosis endpoint to help us retrieve additional information. -To use LocalStack’s Diagnosis endpoint:
- Set the environment variableΒ
LS_LOG=trace
- Start LocalStack
- Run the affected task(s)
- Call the diagnostic endpoint
curl -s localhost:4566/_localstack/diagnose | gzip -cf > diagnose.json.gz
(Endpoint URL depends on your configuration) - Send the output file to our Slack chat
Ensure that you avoid sending the diagnostic output to public channels or forums, as it may contain sensitive information.
Enterprise Support
To learn more about the support available to Enterprise plan users, refer to the Enterprise Support page.