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faq.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8" />
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<title>Document</title>
<script
src="https://kit.fontawesome.com/18dcf284b5.js"
crossorigin="anonymous"
></script>
<link rel="stylesheet" href="navbar.css" />
<link rel="stylesheet" href="export.css" />
<link rel="stylesheet" href="faq.css" />
<link rel="stylesheet" href="slider.css" />
<link rel="stylesheet" href="cartslider.css" />
</head>
<body>
<div id="nav_header"></div>
<div id="slider"></div>
<div id="mySidebar" class="sidebar"></div>
<div id="faq">
<h1>GENERAL</h1>
<h4>HOW CAN I CONTACK CUSTOMER SERVICE</h4>
<p>
Email us at [email protected]. Customer Service will respond to your
email as soon as possible. We look forward to hearing from you.
</p>
<h4>HOW CAN I RETRIEVE OR RESET MY PASSWORD</h4>
<p>
To retrieve or reset your password, click the account icon at the top
right of any page and click 'Forgot Password?.' Enter your registered
Bluefly account's email address and click RESET MY PASSWORD.
</p>
<p>
If you made an account prior to November 2019, then you will need to
create a new Bluefly account.
</p>
<h4>IS ALL MERCHANDISE NEW</h4>
<p>
All merchandise listed on our site is new, unless a product states in
the description that it is pre-owned.
</p>
<h1>ORDERS</h1>
<h4>HOW DO I CHECK THE STATUS OF MY ORDER?</h4>
<p>
To check the status of your order, log in to your account and click into
your order to see shipment status & tracking details. If you checked out
as a guest, you can view your order status by clicking "View Your Order"
on either your order confirmation so shipping confirmation emails.
</p>
<h4>WHY IS THERE A PENDING CHARGE ON MY ACCOUNT</h4>
<p>
The pending charge you are seeing on your account is an authorization
hold. This hold will drop off your account within 3-5 business days.
We'll only charge when the product ships to you.
</p>
<h4>WHY HASN'T MY ORDER ARRIVED YET?</h4>
<p>
Bluefly uses a variety of shipping arrangements with brands, and some
may result in longer shipping times than others. Most orders ship within
24-48 business hours, however shipping may take longer during the
holidays.
</p>
<p>
We'll send you an email with your tracking information once an order is
on its way. Items will indicate their ship times in each description.
</p>
<p>
If the tracking information for your package says delivered and you have
not received it, please reach out to us at [email protected] and we
will look into it for you. After the investigation, if the package still
has not shown up within 5 business days of the delivery date then we
will file a claim for you. If you are making a claim on a delivery that
shows delivered by the carrier to the address requested a police report
may be required as part of the process.
</p>
<h4>CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?</h4>
<p>
Because we work so quickly to ship you your order, it is not possible
for us to make changes or cancel an order once it has been placed.
Depending on the item's return policy, we are happy to accept the
item(s) you have ordered once they have been received.
</p>
<p>
Product on Bluefly are available in very limited quantities for only a
short period of time. As a marketplace, we have many suppliers and we
are unable to substitute an item once the order is submitted.
</p>
<h4>
I ONLY RECEIVED PART OF MY ORDER - IS IT COMING IN MULTIPLE SHIPMENTS?
</h4>
<p>
Depending on where your item is shipping from, it is possible that your
order may arrive in multiple shipments. Your shipment confirmation will
indicate when an item ships with its tracking information.
</p>
<h4>DO YOU OFFER PRICE ADJUSTMENTS?</h4>
<p>
In order to provide a wide selection of products & brands, we work with
a variety of third party vendors. We work hard with these partners to
offer competitive pricing on our products. However, the prices on our
website change often and we are not able to offer price adjustments once
an order has been shipped.
</p>
<h4>WHAT DOES FINAL SALE MEAN?</h4>
<p>
FINAL SALE items are not eligible for refund, exchange, or store credit.
Please contact us if you have any questions prior to placing your order.
</p>
<h1>PAYMENT</h1>
<h4>WHAT FORMS OF PAYMENT DO YOU ACCEPT?</h4>
<p>
Bluefly accepts American Express, MasterCard, Visa, and Discover Card.
We also offer PayPal. We do not accept cash, checks or cash-on-delivery
(C.O.D.). Please note that all orders are charged in United States
Dollars (USD).
</p>
<h4>IS SALES TAX APPLIED TO ALL ORDERS?</h4>
<p>
Sales tax is applied to your Bluefly order in accordance with individual
state and local regulations if your shipping address is in one of the
following states: CA, FL. For orders shipped to other states, your state
and/or municipal government may require you to declare your purchase and
pay appropriate sales tax amounts to them directly. Appropriate tax
charges will appear on the "Review Order" page during checkout.
</p>
<h4>WHAT IS YOUR PROMOTION POLICY?</h4>
<p>
Discounts will be reflected in cart after the promo code is applied to
the order. Coupon codes are only valid during the stated promotion times
and cannot be applied retroactively to purchases made prior to the start
of this sale or to purchases made after the end of this sale. Coupon
codes cannot be combined with other offers.
</p>
</div>
<div id="total-footer"></div>
</body>
</html>
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document.querySelector("#mySidebar").innerHTML = cartsliderhtml();
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