Q214407

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page	Q214407: XADM: Internet Mail Service Stops with an Access Violation	/kb/214/Q214407/

Q214407: XADM: Internet Mail Service Stops with an Access Violation

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Article: Q214407
Product(s): Microsoft Exchange
Version(s): winnt:5.5
Operating System(s): 
Keyword(s): exc55 EXC55SP3Fix
Last Modified: 30-SEP-1999

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The information in this article applies to:

- Microsoft Exchange Server, version 5.5 
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SYMPTOMS
========

The Microsoft Exchange Internet Mail Service terminates with an access violation
during the processing of outbound Internet mail. Viewing the application log
using event viewer may show some of the following events:

  Event ID: 4097
  Source: DrWatson
  Type: Information
  Category: None
  Description:
  The application, exe\MSEXCIMC.dbg, generated an application error The error
  occurred on 11/ 9/1998 @ 9:14:48.422 The exception generated was c0000005 at
  address 004391a3 (nosymbols)

Other exceptions reported might include some of the following:

  The exception generated was c0000005 at address 004402cb (nosymbols)
  The exception generated was c0000005 at address 77f7d359
  (RtlpCoalesceFreeBlocks)
  The exception generated was c0000005 at address 77f64654 (RtlAllocateHeap)
  Event ID: 4037
  Source: MSExchangeIMC
  Type: Error
  Category: Internal Processing
  Description:
  An exception has occurred which was handled internally by the Internet Mail
  Service. This may have resulted in a message not being delivered. Code:
  0xc0000005 Flags: 0x00000000 Address: 0x004391a3

Other locations reported might include the following:

  An exception has occurred which was handled internally by the Internet Mail
  Service. This may have resulted in a message not being delivered. Code:
  0xc0000005 Flags: 0x00000000 Address: 0x77f64654

CAUSE
=====

The Internet Mail Service was incorrectly handling an invalid response from
other SMTP servers on the Internet.


RESOLUTION
==========

To resolve this problem, obtain the latest service pack for Exchange Server
version 5.5. For additional information, please see the following article in the
Microsoft Knowledge Base:

  Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or
later:

Component: IMC

+---------------------------+
| File Name    | Version    | 
+---------------------------+
| Msexcimc.exe | 5.5.2524.0 | 
+---------------------------+
| Imcmsg.dll   | 5.5.2524.0 | 
+---------------------------+

This hotfix has been posted to the following Internet location as Psp2imca.zip
and Psp2imci.zip:

  ftp://ftp.microsoft.com/bussys/exchange/exchange-public/fixes/Eng/Exchg5.5/PostSP2/imc-fix


STATUS
======

Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.5. This problem was first corrected in Exchange Server 5.5 Service
Pack 3.

Additional query words: invalid gpfault gp failure access violation ehlo response

======================================================================
Keywords          : exc55 EXC55SP3Fix 
Component         : IMS
Technology        : kbExchangeSearch kbExchange550 kbZNotKeyword2
Version           : winnt:5.5
Issue type        : kbbug
Solution Type     : kbfix

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