Q126922

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page	Q126922: PC Win: Err Msg: Mailbox Name or Password Is Incorrect	/kb/126/Q126922/

Q126922: PC Win: Err Msg: Mailbox Name or Password Is Incorrect

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Article: Q126922
Product(s): Microsoft Mail For PC Networks
Version(s): WINDOWS:3.2,3.2a
Operating System(s): 
Keyword(s): 
Last Modified: 29-OCT-1999

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The information in this article applies to:

- Microsoft Mail for Windows, versions 3.2, 3.2a 
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SYMPTOMS
========

The following error message may appear after you enter logon information (Name
and Password):

  Mailbox Name or Password is Incorrect.

CAUSE
=====

If the user name entered into the dialog box is spelled incorrectly or the
password is incorrect, you will get the above error message.

Additionally, if the Mail client is connected to the incorrect postoffice (a
postoffice other than the one on which the account was created), you will get
the above error message.

RESOLUTION
==========

Verify that your user name and password are correct. Also verify that you are
connecting to the correct postoffice.

Please see Chapter 2 of version 3.2 of Microsoft Mail for PC Networks
"Administrator's Guide" for steps to ensure you are connecting to the correct
postoffice.

Please see page 104 of the version 3.2 "Administrator's Guide" for steps to
recover your password.

MORE INFORMATION
================

When you log into Mail, the user name and password are verified by the Mail for
PC Networks postoffice. Verification occurs regardless of the storage location
of the mail message file (MMF).

For additional information, please see the following articles in the Microsoft
Knowledge Base:

  Q118929 Change Password is Case Sensitive

  Q101138 Using the ServerPath Entry in the MSMAIL.INI File

Additional query words: 3.20 3.20a

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Keywords          :  
Technology        : kbMailSearch kbZNotKeyword3 kbMail320 kbMail320a
Version           : WINDOWS:3.2,3.2a

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