diff --git a/cv/index.html b/cv/index.html
index 5cf7db0..4fce437 100644
--- a/cv/index.html
+++ b/cv/index.html
@@ -159,14 +159,14 @@ <h2>Education</h2>
   <div id="work">
   <h2>Relevant Work Experience</h2>
      <p>January 2020 - Present, Senior Solution Engineer, Salesforce.org.<br />
-    Support higher education instituions on the west coast to envision how the Salesforce platform can enable their digital transformation.
+    Support higher education institutions on the west coast to envision how the Salesforce platform can enable their digital transformation.
     </p>
   <ul>
   <ul>
-    <li>Technical Executive on higher ed accounts: collaborate with sales and schools to align campus needs to Salesforce platform capabilities</li>
-    <li>Create and present demonstrations of the Salesforce Platform</li>
-    <li>Leader the Higher Ed Advancement Solution Engineer Focus team (FY 2022)</li>
-    <li>Certifications: Salesforce Administrator, Platform App Builder, Education Cloud Consultant, Nonprofit Cloud Consultant</li>
+    <li>Technical Executive of sales relationships with large higher education institutions in Northern California, Washington, Oregon, Hawaii, and Alaska</li>
+    <li>Regularly prepare and present Salesforce capabilities in a story-based format, based on detailed discovery of business needs</li>
+    <li>Leader of the Higher Ed Advancement / fundraising Solution Engineer Focus team (FY 2022). Led a team of peers to migrate a Salesforce demonstration org to a new data model</li>
+    <li>Certifications: Salesforce Administrator, Platform App Builder, Education Cloud Consultant, Nonprofit Cloud Consultant, Slack Administrator</li>
   </ul>
   </ul> 
     <p>August 2018 - January 2020, Associate Director of Operations and Technology, Stanford Graduate School of Business (GSB) Executive Education.<br />
@@ -174,10 +174,10 @@ <h2>Relevant Work Experience</h2>
     </p>
   <ul>
   <ul>
-    <li>Work with staff of project managers and developers to consistently improve the CRM, logistics, participant website, and finance technologies</li>
+    <li>Work with staff of project managers and developers to consistently improve the CRM, SIS, logistics, participant website, and finance technologies in support of 40+ program applications</li>
     <li>Provide timely training, technical support, and custom reports to staff</li>
-    <li>Work with school partners such as IT and Marketing to ensure alignment in common efforts</li>
-    <li>Facilitate user outreach and design methodologies with staff and stakeholders</li>
+    <li>Work with school partners such as IT and Marketing to ensure alignment in common efforts, such as data quality and customized application improvements</li>
+    <li>Employ design principles to guide the development of administrative systems, such as user interviews and service design</li>
     <li>Coordinate security and compliance efforts such as GDPR and Stanford minimum security standards</li>
     <li>Manage a team of 2 direct reports</li>
   </ul>
@@ -189,13 +189,14 @@ <h2>Relevant Work Experience</h2>
   <ul>
     <li>As the GSB's first Learning Platform Administrator, develop the Canvas Learning Management System (LMS) as a new service for the school (process and software development)</li>
     <li>Responsible for the operation and support of numerous instructional technologies used by programs across the school</li>
+    <li>Engage stakeholders in the LMS working group across 3 departments to develop and improve LMS service for GSB faculty and students</li>
     <li>Establish technologies needed for the GSB's first fully online Executive Education certificate</li>
+    <li>Provided technical perspective to a team of learning experience designers and motion artists creating high quality MBA and Exec Ed courses</li>
     <li>Work with learning technology vendors to provide a high level of service for the school (including directing development of features specific to the school's needs)</li>
     <li>Founding member: GSB architecture council as the pillar architect for learning technology, and  committee on adverse technology event prevention</li>
     <li>Liaise with other parts of the school, university, and other top business schools to maximize efficiency by aligning efforts</li>
     <li>Consult with faculty and program administrators on the use of learning technology</li>
-    <li>Project manager and technical lead for migrating from a school-specific to the university's instance of Canvas</li>
-    <li>2016 graduate of the Stanford Technology Leadership Program</li>
+    <li>Project manager and technical lead for migrating from a school-specific to the university's instance of Canvas, including Python and process development</li>
   </ul>
   </ul>
   <p>January 2009 - August 2014, Instructional Technology Consultant, Academic Technology, Division
@@ -284,8 +285,20 @@ <h2>Presentations and Publications</h2>
     <p>&quot;Privatization of the New Communication Channel: Computer Networks and the Internet,&quot; <a href="http://johnthomson.org/j561/">web paper</a> on Internet privatization. Fall 2000.</p>
 </div>
 <div id="awards">
-<h2>Awards</h2>
-<p>&quot;Community of Educational Technology Support Leadership Award,&quot; peer selected for the 2nd annual award, 1/11/2013.</p>
+<h2>Awards and Certifications</h2>
+  <h3>Training</h3>
+  <li>Ideo U - Communicating for Impact certificate (2021)</li>
+  <li>Demo2Win Certified (2020)
+  <li>Unicon Executive Education Leadership Academy (2019)</li>
+  <li>Stanford Manager’s Academy (2019)</li>
+  <li>Stanford Technology Leadership Program (2016)</li>
+  <li></li>  
+  <h3>Salesforce</h3>
+  <p>Salesforce Administrator, Platform App Builder, Education Cloud Consultant, Nonprofit Cloud Consultant, Slack Administrator</p>
+  <h3>Recognition</h3>
+  <li>Awarded in company-wide competition for outstanding demo in Salesforce myTrailhead learning experience platform (2021)</li>
+  <li>Selected by vendor (Canvas) to attend meeting of active community members (2017)</li>
+  <li>&quot;Community of Educational Technology Support Leadership Award,&quot; peer selected for the 2nd annual award, 1/11/2013.</li>
 </div>
 <div id="service">
 <h2>Academic Service</h2>