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Feature Request: Ticket Types (issue/request etc) #921

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wrongecho opened this issue Mar 24, 2024 · 0 comments

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wrongecho commented Mar 24, 2024 •

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Ability to differentiate between an issue, request and project ticket, etc.

New table: ticket_types

ticket_type_id - int
ticket_type_name - Identifier for the ticket type

Could be added to the existing tickets table as ticket_types with the value referencing the above ticket_type_id

Would also be good if tickets could have different queues/departments: https://forum.itflow.org/d/43-support-tickets-queuescategories

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wrongecho added the enhancement label

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