Feature Request: Ticket attachments

[wrongecho]

Allow attachments for tickets. Attachments would be uploaded and recorded in a new table. They would be accessible under the ticket reply associated with them (or under the main ticket if uploaded during ticket creation).

Table: ticket_attachments

ticket_attachment_id
ticket_attachment_name (friendly name)
ticket_attachment_ticket_id
ticket_attachment_ticket_reply_id (0 is attached to the main ticket?)
ticket_attachment_ref (md5 / random name)
ticket_attachment_created_at

[wrongecho]

This was completed under a3d8f5a

[boppy]

Reviewing the GUI and this commit, I only see the possibility to add attachments in the customer portal and by email. But I cannot add attachments as an admin in the "default" system view, or am I missing something (most likely I am... 🤷‍♂️)

[wrongecho]

Reviewing the GUI and this commit, I only see the possibility to add attachments in the customer portal and by email. But I cannot add attachments as an admin in the "default" system view, or am I missing something (most likely I am... 🤷‍♂️)

You are completely correct. We need to add it on the agent side too! This should be relatively easy.

[wrongecho]

Merged in duplicate:

Agents should be able to attach files as part of adding a ticket reply/comment.
For client-visible replies that send an email, either the file should either be attached to the email or a link to the file included at the bottom.

#1044 (comment)