diff --git a/report_ticket_by_client.php b/report_ticket_by_client.php index 96b967e4b..6f7879ada 100644 --- a/report_ticket_by_client.php +++ b/report_ticket_by_client.php @@ -50,7 +50,7 @@ function secondsToTime($inputSeconds) { $sql_ticket_years = mysqli_query($mysqli, "SELECT DISTINCT YEAR(ticket_created_at) AS ticket_year FROM tickets ORDER BY ticket_year DESC"); -$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients ORDER BY client_name ASC"); +$sql_clients = mysqli_query($mysqli, "SELECT client_id, client_name FROM clients WHERE client_archived_at IS NULL ORDER BY client_name ASC"); ?> @@ -79,6 +79,7 @@ function secondsToTime($inputSeconds) { Client Tickets raised Tickets closed + Time worked (H:M:S) Avg time to close @@ -101,6 +102,11 @@ function secondsToTime($inputSeconds) { // Used to calculate average time to close tickets that were raised in period specified $sql_tickets = mysqli_query($mysqli, "SELECT ticket_created_at, ticket_closed_at FROM tickets WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_closed_at IS NOT NULL"); + // Calculate total time tracked towards tickets in the period + $sql_time = mysqli_query($mysqli, "SELECT SEC_TO_TIME(SUM(TIME_TO_SEC(ticket_reply_time_worked))) as total_time FROM ticket_replies LEFT JOIN tickets ON tickets.ticket_id = ticket_replies.ticket_reply_ticket_id WHERE YEAR(ticket_created_at) = $year AND ticket_client_id = $client_id AND ticket_reply_time_worked IS NOT NULL"); + $row = mysqli_fetch_array($sql_time); + $ticket_total_time_worked = nullable_htmlentities($row['total_time']); + if ($ticket_raised_count > 0) { // Calculate average time to solve @@ -120,6 +126,7 @@ function secondsToTime($inputSeconds) { +