diff --git a/cron_ticket_email_parser.php b/cron_ticket_email_parser.php
index 7566fb490..a8aa91830 100644
--- a/cron_ticket_email_parser.php
+++ b/cron_ticket_email_parser.php
@@ -87,7 +87,7 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
$message = nl2br($message); // Convert newlines to
// Wrap the message in a div with controlled line height
- $message = "Email from: $contact_email at $date:-
$message
";
+ $message = "Email from: $contact_name <$contact_email> at $date:-
$message
";
$ticket_prefix_esc = mysqli_real_escape_string($mysqli, $config_ticket_prefix);
$subject_esc = mysqli_real_escape_string($mysqli, $subject);
@@ -136,10 +136,9 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
}
$data = [];
- if ($config_ticket_client_general_notifications == 1 && $client_id != 0) {
+ if ($config_ticket_client_general_notifications == 1) {
$subject_email = "Ticket created - [$config_ticket_prefix$ticket_number] - $subject";
$body = "##- Please type your reply above this line -##
Hello $contact_name,
Thank you for your email. A ticket regarding \"$subject\" has been automatically created for you.
Ticket: $config_ticket_prefix$ticket_number
Subject: $subject
Status: New
https://$config_base_url/portal/ticket.php?id=$id
--
$company_name - Support
$config_ticket_from_email
$company_phone";
-
$data[] = [
'from' => $config_ticket_from_email,
'from_name' => $config_ticket_from_name,
@@ -151,12 +150,15 @@ function addTicket($contact_id, $contact_name, $contact_email, $client_id, $date
}
if ($config_ticket_new_ticket_notification_email) {
- $client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
- $client_row = mysqli_fetch_array($client_sql);
- $client_name = sanitizeInput($client_row['client_name']);
-
+ if ($client_id == 0){
+ $client_name = "Guest";
+ } else {
+ $client_sql = mysqli_query($mysqli, "SELECT client_name FROM clients WHERE client_id = $client_id");
+ $client_row = mysqli_fetch_array($client_sql);
+ $client_name = sanitizeInput($client_row['client_name']);
+ }
$email_subject = "$config_app_name - New Ticket - $client_name: $subject";
- $email_body = "Hello,
This is a notification that a new ticket has been raised in ITFlow.
Client: $client_name
Priority: Low (email parsed)
Link: https://$config_base_url/ticket.php?ticket_id=$id
--------------------------------
$subject
$details";
+ $email_body = "Hello,
This is a notification that a new ticket has been raised in ITFlow.
Client: $client_name
Priority: Low (email parsed)
Link: https://$config_base_url/ticket.php?ticket_id=$id
--------------------------------
$subject
$message";
$data[] = [
'from' => $config_ticket_from_email,
@@ -475,9 +477,11 @@ function getInboxFolder($client, $inboxNames) {
}
} elseif ($config_ticket_email_parse_unknown_senders) {
// Parse even if the sender is unknown
-
- if (addTicket(0, 'Guest', $from_email, 0, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
- $email_processed = true;
+ $bad_from_pattern = "/daemon|postmaster|reply|root|admin/i";
+ if (!(preg_match($bad_from_pattern, $from_email))) {
+ if (addTicket(0, $from_name, $from_email, 0, $date, $subject, $message_body, $message->getAttachments(), $original_message_file)) {
+ $email_processed = true;
+ }
}
}
}