From 159c1d78a07b20abf20225b6fd39f2caddc20caf Mon Sep 17 00:00:00 2001
From: Marcus Hill <bcf8c9f2@opayq.com>
Date: Sun, 26 May 2024 22:49:57 +0100
Subject: [PATCH] Ticket categories

Add basic support for categorising tickets (e.g. Software/Network)
---
 admin_categories.php  | 10 +++++++--
 post/ticket.php       |  3 ++-
 ticket.php            | 21 +++++++++++++------
 ticket_edit_modal.php | 48 ++++++++++++++++++++++++++++++++++---------
 4 files changed, 63 insertions(+), 19 deletions(-)

diff --git a/admin_categories.php b/admin_categories.php
index 00c0991db..c747ba797 100644
--- a/admin_categories.php
+++ b/admin_categories.php
@@ -93,6 +93,12 @@ class="btn <?php if ($category == 'Payment Method') {
                                 echo 'btn-default';
                             } ?>">Payment
                             Method</a>
+                        <a href="?category=Ticket"
+                           class="btn <?php if ($category == 'Ticket') {
+                               echo 'btn-primary';
+                           } else {
+                               echo 'btn-default';
+                           } ?>">Ticket</a>
                         <a href="?archived=1"
                             class="btn <?php if (isset($_GET['archived'])) {
                                 echo 'btn-primary';
@@ -125,7 +131,7 @@ class="fas fa-fw fa-archive mr-2"></i>Archived</a>
                         $category_id = intval($row['category_id']);
                         $category_name = nullable_htmlentities($row['category_name']);
                         $category_color = nullable_htmlentities($row['category_color']);
-                    
+
                         ?>
                         <tr>
                             <td><a class="text-dark" href="#" data-toggle="modal"
@@ -170,7 +176,7 @@ class="fas fa-fw fa-archive mr-2"></i>Archived</a>
                         </tr>
 
                         <?php
-                    
+
                         include "admin_category_edit_modal.php";
 
                     }
diff --git a/post/ticket.php b/post/ticket.php
index ba4484f38..51ddf780b 100644
--- a/post/ticket.php
+++ b/post/ticket.php
@@ -188,6 +188,7 @@
     $ticket_id = intval($_POST['ticket_id']);
     $contact_id = intval($_POST['contact']);
     $notify = intval($_POST['contact_notify']);
+    $category = intval($_POST['category']);
     $subject = sanitizeInput($_POST['subject']);
     $billable = intval($_POST['billable']);
     $priority = sanitizeInput($_POST['priority']);
@@ -200,7 +201,7 @@
     $client_id = intval($_POST['client_id']);
     $ticket_number = sanitizeInput($_POST['ticket_number']);
 
-    mysqli_query($mysqli, "UPDATE tickets SET ticket_subject = '$subject', ticket_priority = '$priority', ticket_billable = $billable, ticket_details = '$details', ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_contact_id = $contact_id, ticket_vendor_id = $vendor_id, ticket_location_id = $location_id, ticket_asset_id = $asset_id, ticket_project_id = $project_id WHERE ticket_id = $ticket_id");
+    mysqli_query($mysqli, "UPDATE tickets SET ticket_category = $category, ticket_subject = '$subject', ticket_priority = '$priority', ticket_billable = $billable, ticket_details = '$details', ticket_vendor_ticket_number = '$vendor_ticket_number', ticket_contact_id = $contact_id, ticket_vendor_id = $vendor_id, ticket_location_id = $location_id, ticket_asset_id = $asset_id, ticket_project_id = $project_id WHERE ticket_id = $ticket_id");
 
     // Notify new contact if selected
     if ($notify && !empty($config_smtp_host)) {
diff --git a/ticket.php b/ticket.php
index 71b26cc8a..ae3a23921 100644
--- a/ticket.php
+++ b/ticket.php
@@ -30,6 +30,7 @@
         LEFT JOIN projects ON ticket_project_id = project_id
         LEFT JOIN invoices ON ticket_invoice_id = invoice_id
         LEFT JOIN ticket_statuses ON ticket_status = ticket_status_id
+        LEFT JOIN categories ON ticket_category = category_id
         WHERE ticket_id = $ticket_id LIMIT 1"
     );
 
@@ -54,7 +55,8 @@
 
         $ticket_prefix = nullable_htmlentities($row['ticket_prefix']);
         $ticket_number = intval($row['ticket_number']);
-        $ticket_category = nullable_htmlentities($row['ticket_category']);
+        $ticket_category = intval($row['ticket_category']);
+        $ticket_category_display = htmlentities($row['category_name']);
         $ticket_subject = nullable_htmlentities($row['ticket_subject']);
         $ticket_details = $purifier->purify($row['ticket_details']);
         $ticket_priority = nullable_htmlentities($row['ticket_priority']);
@@ -404,18 +406,25 @@
                 </div>
 
                 <div class="col-sm-3">
-                    <?php if($task_count) { ?>
+                    <?php if ($task_count) { ?>
                     Tasks Completed<span class="float-right text-bold"><?php echo $tasks_completed_percent; ?>%</span>
                     <div class="progress mt-2" style="height: 20px;">
                         <div class="progress-bar" style="width: <?php echo $tasks_completed_percent; ?>%;"><?php echo $completed_task_count; ?> / <?php echo $task_count; ?></div>
                     </div>
                     <?php } ?>
 
-                    <?php if($ticket_collaborators) { ?>
+                    <?php if ($ticket_collaborators) { ?>
                     <div class="mt-2">
                         <i class="fas fa-fw fa-users mr-2 text-secondary"></i><?php echo $ticket_collaborators; ?>
                     </div>
                     <?php } ?>
+
+                    <?php if ($ticket_category > 0) { ?>
+                        <div class="mt-2">
+                            <i class="fas fa-fw fa-layer-group mr-2 text-secondary"></i><?php echo $ticket_category_display; ?>
+                        </div>
+                    <?php } ?>
+
                 </div>
 
                 <div class="col-sm-3">
@@ -451,7 +460,7 @@
                         <?php }
 
                         if (empty($ticket_closed_at)) { ?>
-                            <?php if($task_count == $completed_task_count) { ?>
+                            <?php if ($task_count == $completed_task_count) { ?>
                             <a href="post.php?close_ticket=<?php echo $ticket_id; ?>" class="btn btn-dark btn-sm confirm-link" id="ticket_close">
                                 <i class="fas fa-fw fa-gavel mr-2"></i>Close
                             </a>
@@ -625,7 +634,7 @@
                     <!-- End IF for reply modal -->
                 <?php } ?>
 
-                <?php if($ticket_responses) { ?><h5 class="mb-4">Responses (<?php echo $ticket_responses; ?>)</h5><?php } ?>
+                <?php if ($ticket_responses) { ?><h5 class="mb-4">Responses (<?php echo $ticket_responses; ?>)</h5><?php } ?>
 
                 <!-- Ticket replies -->
                 <?php
@@ -837,7 +846,7 @@
                         ?>
                             <tr>
                                 <td>
-                                    <?php if($task_completed_at) { ?>
+                                    <?php if ($task_completed_at) { ?>
                                     <i class="far fa-fw fa-check-square text-primary"></i>
                                     <?php } else { ?>
                                     <a href="post.php?complete_task=<?php echo $task_id; ?>">
diff --git a/ticket_edit_modal.php b/ticket_edit_modal.php
index e972e0b74..9f519b704 100644
--- a/ticket_edit_modal.php
+++ b/ticket_edit_modal.php
@@ -55,17 +55,45 @@
                                 <textarea class="form-control tinymce" rows="8" name="details"><?php echo $ticket_details; ?></textarea>
                             </div>
 
-                            <div class="form-group">
-                                <label>Priority <strong class="text-danger">*</strong></label>
-                                <div class="input-group">
-                                    <div class="input-group-prepend">
-                                        <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
+                            <div class="row">
+                                <div class="col">
+                                    <div class="form-group">
+                                        <label>Priority <strong class="text-danger">*</strong></label>
+                                        <div class="input-group">
+                                            <div class="input-group-prepend">
+                                                <span class="input-group-text"><i class="fa fa-fw fa-thermometer-half"></i></span>
+                                            </div>
+                                            <select class="form-control select2" name="priority" required>
+                                                <option <?php if ($ticket_priority == 'Low') { echo "selected"; } ?> >Low</option>
+                                                <option <?php if ($ticket_priority == 'Medium') { echo "selected"; } ?> >Medium</option>
+                                                <option <?php if ($ticket_priority == 'High') { echo "selected"; } ?> >High</option>
+                                            </select>
+                                        </div>
+                                    </div>
+                                </div>
+
+                                <div class="col">
+                                    <div class="form-group">
+                                        <label>Category</label>
+                                        <div class="input-group">
+                                            <div class="input-group-prepend">
+                                                <span class="input-group-text"><i class="fa fa-fw fa-layer-group"></i></span>
+                                            </div>
+                                            <select class="form-control select2" name="category">
+                                                <option value="">- Ticket Category -</option>
+                                                <?php
+                                                $sql_categories = mysqli_query($mysqli, "SELECT * FROM categories WHERE category_type = 'Ticket' AND categories.category_archived_at IS NULL");
+                                                while ($row = mysqli_fetch_array($sql_categories)) {
+                                                    $category_id = intval($row['category_id']);
+                                                    $category_name = nullable_htmlentities($row['category_name']);
+
+                                                    ?>
+                                                    <option <?php if ($ticket_category == $category_id) {echo "selected";} ?> value="<?php echo $category_id; ?>"><?php echo $category_name; ?></option>
+                                                <?php } ?>
+
+                                            </select>
+                                        </div>
                                     </div>
-                                    <select class="form-control select2" name="priority" required>
-                                        <option <?php if ($ticket_priority == 'Low') { echo "selected"; } ?> >Low</option>
-                                        <option <?php if ($ticket_priority == 'Medium') { echo "selected"; } ?> >Medium</option>
-                                        <option <?php if ($ticket_priority == 'High') { echo "selected"; } ?> >High</option>
-                                    </select>
                                 </div>
                             </div>