[Bug report]: App Version 1.7.3 preload context error

[mishtavince]

Platform

Desktop

Version

1.7.3

Description

Cannot open firefly wallet.
Issue occurred after clicking the in app update button.

App Version: 1.7.3

platform: macOS
platformVersion: 10.13.6
platformArchitecture: x64
cpuCount: 2
totalMem: 16384.0 MB
freeMem: 13274.4 MB

Error Type: [Preload Context] Error

Error: node-loader:
Error: dlopen(/Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node, 1): Symbol not found: __ZNSt3__115basic_stringbufIcNS_11char_traitsIcEENS_9allocatorIcEEE7seekoffExNS_8ios_base7seekdirEj
Referenced from: /Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node (which was built for Mac OS X 13.0)
Expected in: /usr/lib/libc++.1.dylib
in /Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node

Expected behaviour

Cannot open firefly wallet.
Issue occurred after clicking the in app update button.

Actual behaviour

Can the issue reliably be reproduced?

Yes

Steps to reproduce the issue

No response

Operating System

Mac

Diagnostics

Re-downloaded the firefly wallet file from the website, re installed it. still broken.

Developer Profile

No

Profile Type

Software (Stronghold)

Staking

Actively staking

Crash Status

Non-responsive

Error Messages

No response

Error Logs

No response

Duplicate declaration

• I have searched the issues tracker this issue and there is none

Code of Conduct

• I agree to follow this project's Code of Conduct

[lennie23]

I am having a similar issue on my macbook pro and it has been going on since before the update.I will say the past 2 weeks.

[ssalmassi]

I am having the same issue

App Version: 1.7.3

platform: macOS
platformVersion: 11.7.9
platformArchitecture: x64
cpuCount: 4
totalMem: 4096.0 MB
freeMem: 119.5 MB

Error Type: [Preload Context] Error

Error: node-loader:
Error: dlopen(/Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node, 1): Symbol not found: __ZNSt3__115basic_stringbufIcNS_11char_traitsIcEENS_9allocatorIcEEE7seekoffExNS_8ios_base7seekdirEj
Referenced from: /Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node (which was built for Mac OS X 13.0)
Expected in: /usr/lib/libc++.1.dylib
in /Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node

[stefan1900]

Same here...

App Version: 1.7.3

platform: macOS
platformVersion: 11.7.9
platformArchitecture: x64
cpuCount: 8
totalMem: 16384.0 MB
freeMem: 499.4 MB

Error Type: [Preload Context] Error

Error: node-loader:
Error: dlopen(/Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node, 1): Symbol not found: __ZNSt3__115basic_stringbufIcNS_11char_traitsIcEENS_9allocatorIcEEE7seekoffExNS_8ios_base7seekdirEj
Referenced from: /Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node (which was built for Mac OS X 13.0)
Expected in: /usr/lib/libc++.1.dylib
in /Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node

[MartinMueller-StudioMood]

how can i fix it???

[rs-luandt]

App Version: 1.7.3

platform: macOS
platformVersion: 10.13.6
platformArchitecture: x64
cpuCount: 4
totalMem: 8192.0 MB
freeMem: 84.1 MB

Error Type: [Preload Context] Error

Error: node-loader:
Error: dlopen(/Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node, 1): Symbol not found: __ZNSt3__115basic_stringbufIcNS_11char_traitsIcEENS_9allocatorIcEEE7seekoffExNS_8ios_base7seekdirEj
Referenced from: /Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node (which was built for Mac OS X 13.0)
Expected in: /usr/lib/libc++.1.dylib
in /Applications/Firefly.app/Contents/Resources/app.asar.unpacked/public/build/index.node

[begonaalvarezd]

Fixed by #7332 will be included in next release

[MartinMueller-StudioMood]

when will you release it?

[mishtavince]

Fixed by #7332 will be included in next release

When's the next release due?

[begonaalvarezd]

We just released a beta version to fix the issue, we would really appreciate it if you can test it out. You can join discord https://discord.com/channels/397872799483428865/998627792717627443/1143515604708503722 or continue the conversation here

🔈 Release announcement:

We just released Firefly IOTA 1.7.4 Beta 1 🌷 . We would really appreciate if you could help us testing it 🙏 specially those using old versions of macOS as we seemed to have an issue with the artifacts for macOS in the last production release

📝 Changelog:

- fix support macOS >= 10.15
- fix slow stronghold export
- add official ASMB staking event 6 results

⚠️ Importat: macOS 10.13 will not be supported anymore in Firefly IOTA, so if you are running macOS 10.13 we highly recommend you upgrading to at least macOS 10.15.

📦 Download:
https://github.com/iotaledger/firefly/releases/tag/desktop-1.7.4-beta-1

🐛 Bug Reporting:
https://github.com/iotaledger/firefly/issues/new?assignees=&labels=bug+report&template=bug_report.yml&title=%5BBug+report%5D%3A

Thank you very much 🌷

[controllerpartner]

I installed the 1.7.4 beta, macOS. Configuated the walled, imported the old stronhold backup. Working so far...but I don't see 95% of my IOTA-holdings anymore. But all of the staked Assembly (based on the 100% IOTA)

[controllerpartner]

After one hour, I opened the Firefly wallet again, and there no Holding anymore, Zero IOTA, just a few Assembly ...

[mishtavince]

Installed version 1.7.4 beta on my Mac 10.13.6 -
Software loads up successfully post installation but not showing any of my IOTA tokens.
Displays all the staked tokens but not IOTA.

[begonaalvarezd]

Please beware that a beta is connected to devnet and not mainnet, so your mainnet funds will not be there, a beta version is intended to be used for testing purposes, not as the production version.
Glad that it worked, we will release a production version soon including the fixes, thanks all

[controllerpartner]

Thank you Begona for your effort and support

[begonaalvarezd]

Hi, we just released the new version 1.7.4 which contains the fix

Firefly IOTA 1.7.4 announcement message

We just released Firefly IOTA 1.7.4. Among the changes, it contains the fixes for macOS crash at startup and the slow stronghold export.

⚠️ Important: macOS 10.13 will not be supported anymore in Firefly IOTA, so if you are running macOS 10.13 we highly recommend upgrading your macOS version to a newer one.

📝 Changelog:

• fix slow stronghold export
• fix macOS support (official drop support macOS <= 10.13)
• add official asmb staking event 6 results

⬇️ Download:
https://firefly.iota.org/

🐛 Bug Reporting:
https://github.com/iotaledger/firefly/issues/new?assignees=&labels=bug+report&template=bug_report.yml&title=%5BBug+report%5D%3A