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osTicket v1.7.13

Improvements

Performance and Security

osTicket v1.7.12

Improvements

  • Remove ?: operator usage as it is not supported until PHP 5.3 (#896)
  • Consider auto response checkbox and department setting for new ticket by staff (osTicket/osTicket#1509)
  • Properly handle alert and auto response flags from API (osTicket/osTicket#1435), thanks @stevepacker
  • Do not reopen tickets for automated responses (osTicket/osTicket#1529)
  • Fix release of ticket lock when navigating away from ticket view (osTicket/osTicket#1552)
  • Forbid disabling the only active administrator (osTicket/osTicket#1569)
  • Searching for tickets searches to midnight of the end date (osTicket/osTicket#1572), thanks @grintor
  • Fix rejection of tickets by filter, even if a previous matching filter would stop on match (osTicket/osTicket#1644)
  • Skip team assignment alert on new ticket if assigned to an agent (a6d81c3)

osTicket v1.7.11

Enhancements

  • Add new ost-config.php setting, MAIL_EOL which permanently defeats the newline corruption on outgoing email via the PHP mail() function (#1248)

Improvements

  • Fix sorting by ticket number if using sequential numbers
  • Fix corruption of email mailbox if improperly encoded as ISO-8859-1 without RFC 2047 charset hint (#1332)
  • Dashboard statistics should use 'period' as the date limiter (#1345)

Performance and Security

  • Fix XSS vulnerability in email template management (#1162)

osTicket v1.7.10

Improvements

osTicket v1.7.9

Improvements

osTicket v1.7.8

Enancements

  • Quick print drop down on ticket print button
  • Administrator is no longer notified on rejected tickets

Bugs

  • Always notify department manager, even if ticket is automatically assigned
  • Team and department members be notified on assignment and transfer
  • Some inline images might not be detected as attachments (osTicket/osTicket#708)
  • Ticket Assignment Alert can now be disabled (globally) (osTicket/osTicket#839)
  • Ticket Assignment Alerts can now be disabled for teams (osTicket/osTicket#894)
  • Assigned Agents (and Team) would not be notified of new note if ticket were closed (osTicket/osTicket#903)
  • Fix web.config for newly patched IIS servers
  • banlist: Trim new entries and updates via web form (osTicket/osTicket#837)

osTicket v1.7.7

Enhancements

Bugs

Performance and Security

osTicket v1.7.6

Bugs

Performance and Security

osTicket v1.7.5

Bugs

  • Correctly upgrade the ban list from osTicket 1.6 (#869)
  • Correctly detect ticket number in the subject line without brackets (#873, #877)
  • Fixup redirects for modern versions of IIS (#874)
  • Fix case-sensitive login matching on email addresses (#876)
  • Fix missing argument to TicketLock::lookup (#878)
  • Fix MYSQL constants no longer available in PHP 5.5 (5e8e233)
  • Fix incorrect queue count for limited users (b692e5e)

osTicket v1.7.4

Enhancements

  • Allow local unix socket specification (#864)

Bugs

  • Fix negative logic issue in ticket ticket filters (#839)
  • Handle emails with poorly encoded headers (#826, #839)
  • Properly handle HTML chars in web posts (#851)
  • Properly handle emails body with inline Content-Disposition parameters (#853)
  • Fix bug handling custom SQL streams (#854)

Performance and Security

  • Ticket counters are significantly faster (#862)

osTicket v1.7.3

Enhancements

  • Ticket thread items are now available for email templates (#790)
  • Support MySQL servers on a non-standard port number, which is also not set in the php.ini file (#775)

Bugfixes

  • Fix email handling where the character set advertised is us-ascii but iso-8859-1 was intended (#770)
  • Ticket source is now editable (#772, #777)
  • Email parsing would crash if Reply-To header was not found (#780)
  • CSRF token creation would fail on some Windows installations (#771, #776)
  • Tickets without an SLA set would never go overdue (#757, #767)
  • FAQ search now hits category names (#781)
  • FAQ search hits are sorted by article title now (#786)
  • Email replies with nothing before the quoted response marker should remain as is (#787)
  • CAPTCHA responses are now considered case-insensitive (#823)
  • References email header how includes the parent email Message-Id (#825)
  • Email attachment parsing would crash if the Content-Disposition header had no parameters (#828)
  • Date format on the jQuery-UI datepicker is admin configurable now (#829)

Performance

  • Scanning deleting orphaned files is much faster (#773, #778)

osTicket v1.7.2

Enhancements

  • The ticket number is no longer required in the subject line and staff can reply to emails and create an internal note (released in v1.7.1.2)
  • Show customized site logo on PDF output (#763)
  • Support deployment for initial install with cli deploy script (#750)
  • Require complete regression test pass before packaging new release (#751)
  • Die with HTTP/500 for misconfiguration or database connect failure (#762)

Bug fixes

  • Detect and import inline attachments without a Content-Disposition header (#737)
  • Show correct template description again (#742, #743)
  • Import attachments from emails continuing a ticket thread (regression introduced in v1.7.1.2) (#745)
  • Support UTF-8 encoded filenames for fetched emails (#738)
  • Disable Kerberos and NTLM authentication in mail fetching (#739)
  • Forbid empty reply-separator setting (#752)
  • Only email administrators for log messages that would be written to the database (#754)
  • Emails fetched and rejected by a ticket filter that are not deleted or moved to a folder will not be re-fetched and re-rejected (#755)
  • Workaround for some mail clients' inability to properly decode quoted-printable encoded emails (#760)
  • Inline text bodies are incorrectly detected as attachments without a filename (#761)
  • Properly decode and display some international chars in PDF printing (#765)
  • Do not double encode XML entities in ticket thread titles (#718, #567)
  • Display correct template description on edit (#724, #727)
  • Fix download of attachments with commas (',') in the filename (#702)
  • Fix incorrect content-type header for CAPTCHA (#699)

Security

  • Require email address match if ticket number is matched in subject line and neither references or in-reply-to headers match an existing ticket thread item (regression introduced in v1.7.1.2) (#748)

Performance

  • Address database performance issue scanning for orphaned file_chunk records (#764)

osTicket v1.7.1

Bugfixes

  • Properly reject attachments submitted via the API (#668)
  • Correctly support the "Use Reply-To" in ticket filters (#669)
  • Don't log users out after changing username or email address (#684)
  • Don't leak private FAQ article titles (#683)

osTicket v1.7.1-rc1

Enhancements

  • Custom logos and site pages (#604, #632, #616)
  • Password reset link (#638)
  • Export and import feature. Useful for migrations and backups. (#626)
  • Use your email address as your username for logins (#631)
  • SLA's can be marked transient. Tickets with a transient SLA will change to the SLA of the new department or help-topic when transferred or edited.
  • Support installation on MySQL and MariaDB clusters. Use default storage engine and don't assume predictable auto-increment values (#568, #621)

Geeky Stuff

  • mysqli support for PHP5+
  • SSL support for database connections
  • Namespaced configuration. This greatly simplifies the process of adding
  • new configurable item (#564)
  • Add signals API. A simple event hooking mechanism to allow for
  • extensibility (#577)
  • Add deployment command-line script (#586)
  • Allow XHTML editing in the nicEditor (#615)
  • Allow parallel database migration streams (#563) -- paves the way for extensions
  • Use row-based email templates (#604) -- simplifies the process of adding new email message templates (think extensions)
  • Support fetching from email boxes with aliased email addresses (#663)
  • Introduce new crypto library that provides failsafe encryption for email passwords (#651)

Bugfixes

  • Several typos in code and messages (#617, #618, #644, #660)
  • Fix several upgrader bugs (#548, #619)
  • Fix install fail on some Windows platforms (#570)
  • Fix several issues in the command-line management (#580)
  • Make room for command-line installation of osTicket (#581)
  • regression Fix corrupted attachment downloads (#579, #583)
  • Fix truncated attachment downloads when zlib.output_compression is enabled (#596)
  • Disable cron activities when upgrade is pending (#594)
  • Provide failsafe encoding for improperly-formatted emails (#601)
  • Fix corrupted email attachments processed via pipe.php (#607)
  • Fix discarding of poorly encoded base64 emails (#624)
  • Support MariaDB 10.0+ (#630)
  • Properly trim ticket email and name fields (#600)
  • Fix truncated text from text/plain emails and web interface posts (#652)
  • Add Assigned To and other fields to ticket view export (#646)
  • regression Fix attachment migration (#648)
  • Display correct staff notes (#588)
  • Display correct auto-response email for departments (#575)
  • Fix login form ("Authentication Required") loop (#653)
  • Ensure email message-id is fetched correctly (#664)
  • Ensure X-Forwarded-For header does not have leading or trailing whitespace (#665)

Performance

  • Only fetch configuration for multifile upload if necessary (#637)
  • Don't use sessions on the API (#623)
  • regression Avoid an extra query per request to fetch schema signature (#658)

New stuff in 1.7.0

  • Bug fixes from rc6

New stuff in 1.7-rc6

  • Bug fixes and enhancements from rc5

New stuff in 1.7-rc5

  • Bug fixes from rc4

New stuff in 1.7-rc4

  • Bug fixes from rc3

New stuff in 1.7-rc3

  • Bug fixes from rc2
  • Canned auto-reply template
  • Modal dialogs
  • PEAR packages upgrade
  • Email encoding

New stuff in 1.7-rc2

  • Bug fixes from rc1
  • Nested help topics support

New stuff in 1.7-rc1

  • Upgrade support for osTicket 1.6-rc1 and later
  • Multi-file upload support -- more than one file (configurable) can be uploaded with new messages, replies, and internal notes via the web interface
  • Department/Group access feature allowing members of a group access to a department. Staff members are members of a (primary) group, and that group can be granted access to one or more departments, granting the associated staff access to departments other than their primary department.
  • Email filters can specify a canned auto-response
  • Support inline attachments for fetched email

New stuff in 1.7-dpr4

  • Dashboard reports for ticket system activity and statistics
  • PDF print / export for tickets (staff pages only)

New stuff in 1.7-dpr3

  • Advanced search on tickets page
  • Ticket thread -- revised ticket message storage model for greater flexability
  • New database upgrade system allowing for continuous updates to the database model. This will greatly simplify the process of making modifications to the osTicket database.

New stuff in 1.7-dpr2

  • Autocomplete for ticket search box (emails and ticket numbers typeahead)
  • Redesigned staff login page
  • Warning when leaving unsaved changes in admin and staff settings pages
  • Auto change admin settings pages when selecting a new page from the drop-down list
  • Create a ticket in one click from the staff panel
  • Preview ticket from the search results
  • Export tickets to CSV file

New Features in 1.7

Version 1.7 includes several new features

Ticket Filters

As an upgrade from email banning (which is still supported), ticket filters allow for matching incoming email in the subject line and message body. For matching emails, the administrator has the ability to automatically route tickets:

  • To a specific department, staff member, and/or team
  • Automatically assign ticket priority and/or service-level-agreement
  • Disable ticket auto-responses
  • Send automatic canned responses

Tickets filters are also applied to tickets submitted via all ticket interfaces, including the API, email, staff and client web interfaces. And, as a bonus, the filters can be configured to target only a single interface. So an administrator could, for instance, target tickets received via email from a particular domain.

Canned Attachments

Attach files to your canned responses. These attachments are automatically attached to the ticket thread along with the canned response. The attachments are not duplicated in the database and therefore use virtually no space.

Database-backed Attachments

No more crazy security-related configuration to your host server in order to support attachments. Attachments are now quietly stored in the database. The upgrade migration will automatically port attachments from the previous locations into the database.

Service Level Agreements

Service level agreements allow for a configurable grace period based on the department or help topic associated with the ticket. A default SLA is provided, and a due date can be set to override the grace period of the SLA for a ticket.

Client-side Knowledgebase

Manage a searchable help document portal for your users

Dashboard Reports

Flashy reports of ticket system activity as well as exportable ticket system statistics, allowing for easy report generation from office spreadsheet applications.

Ticket Export

Convert the ticket thread to a printed format for long term storage. The ticket view page now supports a print feature, which will render the ticket as a PDF document.

API

Interface with osTicket via HTTP requests. Starting with version 1.7, tickets are createable by submitting an HTTP POST request to either

/api/tickets.xml
/api/tickets.json

The API can also be used to pipe emails into the osTicket system. Use the included automail.php or automail.pl script to pipe emails to the system, or post raw email messages directly to

/api/tickets.email

Use of the API requires an API key, which can be created and configured in the admin panel of the support system.

For technical details, please refer to [API Docs] (setup/doc/api.md).

Geeky New Features

Unicode

Better and more consistent international text handling

Flexible Template Variables

Template variables have been redesigned to be more flexible. They have been integrated into the respective object classes so that an object as well as its properties can be represented in template variables. For instance %{ticket.staff.name}