Deal with Papertrail clippage

[chadwhitacre]

Previous: #1688.

Your Papertrail service for "gratipay" has reached its log data transfer limit of 50 MB for today.
Based on recent volume, your projected total daily log data transfer is 145.5 MB.

How's this work?

At capacity, new logs are dropped. Existing logs aren't affected. Processing automatically resumes the following day.

Not sure what's best for this app, or have a question or request? Just reply.

10 minutes of tuning goes a long way

We're all about effective logs. If this is unexpected, an app may be generating more log data than is useful or intended. This email isn't to nag you to upgrade; we've invested a lot of effort to provide easy, free ways to manage log volume (and as users ourselves, we'd never want log processing to unexpectedly stop). Here's some options:

• Have Papertrail filter noise free, such as requests for static assets.
• Denser logging. Many web frameworks (including Rails) are very verbose. We have tips to create denser, more informative logs (here's a few for Rails). Just reply and tell us which frameworks or daemons you use.
• Punt and tune later. Papertrail plans average 15,000 messages per $0.01 (that's 1/15,000th of a cent per message).
• Ask us. Just reply.

We're out to provide awesome troubleshooting knowledge and a great value. We don't care whether that's $0 or $300 as long as it's solving your problem well.

Fees are pro-rated to the second. To change plans at any time, visit heroku.com or run:
heroku addons:upgrade papertrail:new-plan-name --app gratipay

Happy logging,
the Papertrail team

https://gratipay.freshdesk.com/helpdesk/tickets/6021

[chadwhitacre]

So I guess this has been going on for a while, but we just started receiving (daily!) emails, because of a newly added email to our Papertrail notifications. The new email is [email protected], and it was added three days ago. I find this on the web:

If you see an email address like [email protected] then this customer is a Heroku Enterprise customer, and the @herokumanager.com address will send email to each of the organization’s admins. You can use this email address like any other email address.

We're not an Enterprise customer (that I know of) but probably the Heroku Teams switch is what's behind this. (P.S. I've just sent a test message from [email protected] to see if this is open for anyone to send mail to.)

@rohitpaulk et al. Should we fix the problem or turn off the notifications?

[chadwhitacre]

(P.S. I've just sent a test message from [email protected] to see if this is open for anyone to send mail to.)

Yes, it is!

https://gratipay.freshdesk.com/helpdesk/tickets/6038

[chadwhitacre]

I've turned the notification off. It was really annoying, and we're now simply back to the state we were in before gratipay/inside.gratipay.com#871.