PLEASE ASSIST My Reports Keep Being Marked As INVALID

[FLV66-602]

Do not file a bug report if you are using get_iplayer outside the UK. If you do, your report will be ignored.

• I am not using get_iplayer outside the UK

Do not file a bug report if you are using get_iplayer with a VPN or proxy from any location, including the UK. If you do, your report will be ignored.

• I am not using get_iplayer with a VPN or proxy from any location, including the UK

Search the repository (search field at top left) to see if a report already exists for the bug in the issue tracker. Do not create a duplicate report. Duplicate reports will be ignored.

• I have searched the repository and found no existing reports of the bug in the issue tracker

Review recent open and closed entries in the issue tracker to see if a report already exists for the bug. Do not create a duplicate report. Duplicate reports will be ignored.

• I have reviewed recent open and closed entries in the issue tracker and found no existing reports of the bug

Ensure that you are using get_iplayer 3.35 or higher. If not, your report will be ignored.

• I am using get_iplayer 3.35 or higher

Identify the operating system and version where get_iplayer demonstrates the bug

Windows 11 Pro

Provide a clear and concise description of the bug. Do not paste get_iplayer output or screenshots into the field below. If you do, your report will be ignored.

I am trying to report an issue that is now occurring; when the application was previously working properly and correctly.

When downloading a radio program your app is now generating 2 separate files (one containing thumbnail only and one containing the program recording, only). Previously these were downloading correctly as ONE file combining Thumbnail and program.

But your system keeps marking my attempted reports as INVALID

Why is your user interface SO user UNFRIENDLY? to prevent me from reporting this serious issue.

I have now un-installed and re-installed Get_iplayer and it is still generating 2 separate files for each download (one containing thumbnail only and one containing the program recording, only).

CAN SOME KIND PERSON PLEASE ASSIST BY REPORTING THIS ISSUE, SO THAT IT GETS ADDRESSED AND RESOLVED. It must be affecting more people than just me. I have submitted ALL of the information that I have. I DO NOT understand the other parts of this form, so have marked them as N/A

THANK YOU

Provide the PID or URL of the programme you are attempting to download, if applicable. Provide the PID or URL for only one programme.

https://www.bbc.co.uk/sounds/play/b010dw09

Provide the complete get_iplayer command line that demonstrates the bug. Do not truncate or excerpt the command. If you do, your report will be ignored. If you are using the Web PVR, list the steps necessary to reproduce the bug, in as much detail as possible.

N/A

Drag your verbose log file into the field below to create an attachment. Your verbose log file must be added as an attachment. Do not paste its contents into the field below. If you do, your report will be ignored. You may enter a URL linking to your verbose log file on a pastebin site. If the bug prevents get_iplayer from running, enter "N/A" in the field below. If you enter any other text in the field below, your report will be ignored.

N/A

If you are using the Web PVR, provide your web browser name and version. This information typically can be found from the application menu via Chrome/Firefox/Safari->About... (macOS) or Help->About... (Linux/Windows)

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