OO Freshdesk API Class for Google Apps Script

[huan]

I had just wrote a easy to use OO wrapper: gas-freshdesk.

looks like this:

var API_TOKEN = PropertiesService.getScriptProperties().getProperty('FreshDeskApiToken')
var MyFreshdesk = new Freshdesk('https://mikebo.freshdesk.com', API_TOKEN)

var ticket = new MyFreshdesk.Ticket({
  helpdesk_ticket: {
    description:'A description'
    , subject: 'A subject'
    , email: '[email protected]'
  }
})

ticket.assign(9000658396)
ticket.addNote({
  body: 'Hi tom, Still Angry'
  , private: true
})
ticket.setPriority(2)
ticket.setStatus(2)

ticket.del()
ticket.restore()

Logger.log('ticket #' + ticket.getId() + ' was set!')

hope it could useful and help others for easy start to api freshdesk.

[meteormanaged]

Hey, looks like you posted your API key.

Mike Kozak
[email protected]:[email protected]

On Dec 17, 2015, at 7:25 AM, Zhuohuan LI <[email protected]mailto:[email protected]> wrote:

I had just wrote a easy to use OO wrapper: gas-freshdeskhttps://githubcom/zixia/gas-freshdesk/

looks like this:

var MyFreshdesk = new Freshdesk('https://mikebofreshdeskcom', 'Jrg0FQNzX3tzuHbiFjYQ')

var ticket = new MyFreshdeskTicket({
helpdesk_ticket: {
description:'A description'
, subject: 'A subject'
, email: 'you@examplecom'
}
})

ticketassign(9000658396)
ticketaddNote({
body: 'Hi tom, Still Angry'
, private: true
})
ticketsetPriority(2)
ticketsetStatus(2)

ticketdel()
ticketrestore()

Loggerlog('ticket #' + ticketgetId() + ' was set!')

hope it could useful and help others for easy start to api freshdesk

Reply to this email directly or view it on GitHubhttps://github.com//issues/21.

[huan]

@meteormanaged thanks for noticing me that. it's ok, because that key is from my testing account.

I created that account only for unit testing , and also make others to run the sample code easy.

[meteormanaged]

var API_TOKEN = process.env.API_TOKEN;
var MyFreshdesk = new Freshdesk('https://mikebo.freshdesk.com', API_TOKEN);

i would suggest that it's poor practice to include your token in a script in practice, and better to present it as an environment variable (or though some other mechanism).

[huan]

@meteormanaged

i agree with you. it's a poor practice. this is only for demo and example. (also used by my test cases).

if use a environment variable, it should looks like this (because it's in gas, not nodejs)

var API_TOKEY = PropertiesService.getScriptProperties().getProperty('FreshDeskApiToken')

[huan]

@meteormanaged fixed as you suggest. :]