Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Pass the thread to the Page inbox with the Handover Protocol #16

Open
rubycalling opened this issue Jun 4, 2019 · 0 comments
Open

Pass the thread to the Page inbox with the Handover Protocol #16

rubycalling opened this issue Jun 4, 2019 · 0 comments
Labels
enhancement New feature or request

Comments

@rubycalling
Copy link

rubycalling commented Jun 4, 2019 •
edited
Loading

Is your feature request related to a problem? Please describe.

Currently, we call the Persona API to visually pass the thread to a dedicated agent but we don't actually leverage the Handover Protocol to switch to a different application.

Describe the solution you'd like

We want to pass the thread to the Page inbox to enable the user to live chat with the customer support agent, using the Handover Protocol:
Sample-Bot-Flow-Diagram-V2

Documentation
@rubycalling rubycalling added the enhancement New feature or request label Jun 4, 2019
@rubycalling rubycalling changed the title Support Handover Protocol Pass the thread to the Page inbox with Handover Protocol Jun 4, 2019
@rubycalling rubycalling changed the title Pass the thread to the Page inbox with Handover Protocol Pass the thread to the Page inbox with the Handover Protocol Jun 4, 2019
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Assignees
No one assigned
Labels
enhancement New feature or request
Projects
None yet
Milestone
No milestone
Development

No branches or pull requests
2 participants
@jorgeluiso @rubycalling