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Contact Form SPAM 😢 #487

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nelsonic opened this issue Oct 7, 2021 · 9 comments
Closed
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Contact Form SPAM 😢 #487

nelsonic opened this issue Oct 7, 2021 · 9 comments
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bug Suspected or confirmed bug (defect) in the code chore a tedious but necessary task often paying technical debt help wanted If you can help make progress with this issue, please comment! in-progress An issue or pull request that is being worked on by the assigned person priority-1 Highest priority issue. This is costing us money every minute that passes. T30min technical A technical issue that requires understanding of the code, infrastructure or dependencies

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@nelsonic
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nelsonic commented Oct 7, 2021

Just got 12 identical emails:
image

All the same ... this person "chasing" to be given write-access to on of our GitHub repos:
spam-email-probrem

But we get a lot of spam through our contact-us form ...

image

@iteles guessing you get these too as they go to the "shared" email address. Do you just ignore them? 💭

This has been an issue for a while #310 and has never been fully resolved.
But rather than re-opening the old issue I'm opening this focussed one.

The contact form: https://dwyl.com/#contact allows people to easily submit a message:

dwyl-contact-us-form

I'm actually a fan of having this kind of immediately accessible contact form on a website from a UX perspective. 👍
It's zero friction which is great for legitimate contacts. 🎉
But the downside is that it makes SPAM very easy too. 😢

Todo

  • Investigate alternative high-privacy options for managing contact form submissions.
@nelsonic nelsonic added bug Suspected or confirmed bug (defect) in the code priority-2 Second highest priority, should be worked on as soon as the Priority-1 issues are finished labels Oct 7, 2021
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nelsonic commented Oct 7, 2021

I knew I'd captured this problem before: dwyl/contact#6 ⏳
We really need_ to resolve this. 😞
I'm tempted to just disable the contact form on the website in the short-run.

@nelsonic nelsonic pinned this issue Oct 11, 2022
@nelsonic nelsonic mentioned this issue Oct 11, 2022
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nelsonic commented Jan 19, 2023 •
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image

This bugs me multiple times a day. This morning I got spam on my wrist (Apple Watch) at 05:47 while reading ... 😢
It needs to stop. Now. 🙅

@nelsonic
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Removing the Contact page from the website:

image

@nelsonic nelsonic added help wanted If you can help make progress with this issue, please comment! priority-1 Highest priority issue. This is costing us money every minute that passes. in-progress An issue or pull request that is being worked on by the assigned person T30min chore a tedious but necessary task often paying technical debt technical A technical issue that requires understanding of the code, infrastructure or dependencies and removed priority-2 Second highest priority, should be worked on as soon as the Priority-1 issues are finished labels Jan 19, 2023
@nelsonic nelsonic self-assigned this Jan 19, 2023
nelsonic added a commit that referenced this issue Jan 19, 2023
@nelsonic
remove contact form [SPAM!] from all pages! #487
e517271
nelsonic added a commit that referenced this issue Jan 19, 2023
@nelsonic
remove js/app_google_form_handler.js #487
727af8d
@nelsonic nelsonic mentioned this issue Jan 19, 2023
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PR: #500 @SimonLab 🙏

SimonLab added a commit that referenced this issue Jan 19, 2023
@SimonLab
Merge pull request #500 from dwyl/contact-form-spam-#487
9158a08 
Resolve Contact form `SPAM` #487
@nelsonic
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No more Contact Form on any of the pages and updated the "App" Page:

image

Hopefully the SPAM can stop now. 🤞

@nelsonic
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Bulk deleting the SPAM:

image

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1300 messages in 2022. 3.56 / day. Enough! 😡

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iteles commented Jan 20, 2023

Sounds like a plan. People can reach us on GH if they need to.
We don't need tonbe reached just now and when we do, we can do this right.

FYI I just had a filter which skipped the inbox and went through the folder once every couple of weeks. Also, I don't get email notifications on my phone. Ain't nobody got time for that.

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I had notifications on in case legit people contacted us, which they did. 🔔
But ever since the bots discovered our website / form it's been constant SAPAM. 👎
A filter could have been a good <option>, but I consider it a bit of a bandaid 🩹
This makes it very clear to spammers/scammers that we aren't open for that crap anymore. 🙅

@nelsonic nelsonic unpinned this issue Feb 28, 2023
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bug Suspected or confirmed bug (defect) in the code chore a tedious but necessary task often paying technical debt help wanted If you can help make progress with this issue, please comment! in-progress An issue or pull request that is being worked on by the assigned person priority-1 Highest priority issue. This is costing us money every minute that passes. T30min technical A technical issue that requires understanding of the code, infrastructure or dependencies
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