From def5d949d5552910fc4b1e7bd67c8940612cb611 Mon Sep 17 00:00:00 2001
From: nataliefiann <120089939+nataliefiann@users.noreply.github.com>
Date: Fri, 23 Aug 2024 16:15:24 +0100
Subject: [PATCH] created ide session unknown error page following slack
 message (#5960)

## What are you changing in this pull request and why?
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## Checklist
<!--
Uncomment when publishing docs for a prerelease version of dbt:
- [ ] Add versioning components, as described in [Versioning
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- [ ] Review the [Content style
guide](https://github.com/dbt-labs/docs.getdbt.com/blob/current/contributing/content-style-guide.md)
so my content adheres to these guidelines.
- [ ] For [docs
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review how to [version a whole
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and [version a block of
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- [ ] Add a checklist item for anything that needs to happen before this
PR is merged, such as "needs technical review" or "change base branch."

Adding or removing pages (delete if not applicable):
- [ ] Add/remove page in `website/sidebars.js`
- [ ] Provide a unique filename for new pages
- [ ] Add an entry for deleted pages in `website/vercel.json`
- [ ] Run link testing locally with `npm run build` to update the links
that point to deleted pages

I have created a PR following a Slack message from CSE representative
regarding "Your IDE session experienced an unknown error and was
terminated. Please contact support" error.

---------

Co-authored-by: Ly Nguyen <107218380+nghi-ly@users.noreply.github.com>
---
 .../ide-session-unknown-error.md              | 19 +++++++++++++++++++
 1 file changed, 19 insertions(+)
 create mode 100644 website/docs/faqs/Troubleshooting/ide-session-unknown-error.md

diff --git a/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md
new file mode 100644
index 00000000000..4165506993c
--- /dev/null
+++ b/website/docs/faqs/Troubleshooting/ide-session-unknown-error.md
@@ -0,0 +1,19 @@
+---
+title: I'm receiving an 'Your IDE session experienced an unknown error and was terminated. Please contact support'.
+description: "Add a repository when seeing IDE unknown error"
+sidebar_label: 'Receiving unknown error in the IDE'
+
+---
+
+If you're seeing the following error when you launch the dbt Cloud IDE, it could be due to a few scenarios but, commonly, it indicates a missing repository:
+
+```shell
+
+Your IDE session experienced an unknown error and was terminated. Please contact support.
+
+```
+
+You can try to resolve this by adding a repository like a [managed repository](/docs/collaborate/git/managed-repository) or your preferred Git account. To add your Git account, navigate to **Project** > **Repository** and select your repository.
+
+
+If you're still running into this error, please contact the Support team at support@getdbt.com for help.