Skip to content

Latest commit

 

History

History
589 lines (390 loc) · 29.7 KB

Api access.md

File metadata and controls

589 lines (390 loc) · 29.7 KB

Documentation on APIS for interTwine™️⚡

Chat Platforms

  1. Facebook Messenger: Facebook Messenger Platform API (https://developers.facebook.com/docs/messenger-platform) sam

  2. WhatsApp: WhatsApp Business API (https://www.whatsapp.com/business/api).

  3. Instagram: Instagram Messaging API (https://developers.facebook.com/docs/messenger-platform/instagram/features)

  4. Telegram: Telegram Bot API (https://core.telegram.org/bots/api) Gracie

  5. Slack: Slack Web API (https://api.slack.com/web) and Real Time Messaging API (https://api.slack.com/rtm)

  6. Discord: Discord API (https://discord.com/developers/docs/intro)

  7. Microsoft Teams: Microsoft Bot Framework (https://dev.botframework.com/)

  8. Google Chat: Google Chat API (https://developers.google.com/chat)

Phone Messaging (SMS)

  1. Twilio SMS API (https://www.twilio.com/docs/quickstart/sms)
  2. Plivo SMS API (https://www.plivo.com/docs/sms/quickstart/)
  3. Nexmo (Vonage) SMS API (https://developer.nexmo.com/messaging/sms/overview)

Email Services

  1. IMAP (Internet Message Access Protocol): To access and manage email messages on a mail server.
  2. POP3 (Post Office Protocol 3): To retrieve email messages from a mail server.
  3. SMTP (Simple Mail Transfer Protocol): To send email messages through a mail server.

Support Management Tools

  1. Zendesk: Zendesk API (https://developer.zendesk.com/api-reference/)
  2. Freshdesk: Freshdesk API (https://developers.freshdesk.com/api/)
  3. Intercom: Intercom API (https://developers.intercom.com/intercom-api-reference)
  4. Help Scout: Help Scout API (https://developer.helpscout.com/docs-api/)
  5. Zoho Desk: Zoho Desk API (https://www.zoho.com/desk/developer/docs/)

Please note that each platform has its own terms of service, API policies, and authentication methods. You'll need to register your application and obtain API keys, access tokens, or credentials to use these APIs. Additionally, some platforms may require approval or impose limitations on certain functionalities. Always consult the official documentation for the most up-to-date information and best practices.

Each Api Access Explained

Facebook Messenger

Click here!

To use the Facebook Messenger Platform API, you need to follow a series of steps to create and configure a Facebook App and Page. This API enables you to send and receive messages, manage conversations, and handle user interactions with your Messenger bot. Here's a step-by-step guide on how to use the Facebook Messenger Platform API:

Create a Facebook App and Page:

If you haven't already, create a Facebook App by following the instructions in the previous responses. You'll also need a Facebook Page to act as the identity of your bot or application. Visit https://www.facebook.com/pages/create to create a new page if you don't have one.

Configure the Messenger Platform:

In your app's dashboard on the Facebook Developer portal, navigate to the "Products" section and click "Set Up" in the Messenger card. This will add the Messenger Platform to your app.

Generate a Page Access Token:

In the Messenger Platform settings, select the Facebook Page you want to use with your bot. Then, click "Generate Token" to obtain a Page Access Token. Store this token securely, as it will be used to authenticate your API requests.

Set Up Webhooks:

To receive messages and events from the Messenger Platform, you'll need to set up a webhook. A webhook is a callback URL that Facebook will send updates to when there's an event (e.g., a user sends a message to your bot). You'll need to create an endpoint on your server that can handle incoming webhook requests.

In the Messenger Platform settings, click "Set Up Webhooks," then enter your callback URL and a verification token of your choice. Select the required subscription fields (e.g., messages, messaging_postbacks) and click "Verify and Save." Your server must respond with the correct verification token for your webhook to be verified.

Subscribe Your App to the Page:

Once your webhook is set up, subscribe your app to the Facebook Page by clicking "Subscribe" next to the page in the Messenger Platform settings.

Send and Receive Messages:

To send a message, use the Messenger Send API (https://developers.facebook.com/docs/messenger-platform/reference/send-api). You'll need to make a POST request to https://graph.facebook.com/v13.0/me/messages with the Page Access Token and message payload.

Example of a simple text message payload:

{
  "recipient": {
    "id": "<USER_ID>"
  },
  "message": {
    "text": "Hello, user!"
  }
}

Replace <USER_ID> with the ID of the user you want to send the message to.

To receive messages, your webhook will be called whenever there's an incoming event (e.g., a message or a postback). Parse the received JSON data and handle the event accordingly in your application.

Handle User Interactions:

The Messenger Platform API supports various user interaction elements such as buttons, quick replies, and templates. You can use these features to create more engaging and interactive experiences for your users. Refer to the official documentation for guidelines on implementing these elements (https://developers.facebook.com/docs/messenger-platform/send-messages).

Testing Your Bot:

You can test your bot by sending messages to your Facebook Page via Messenger. During the development phase, only users with the role of Admin, Developer, or Tester in your app can interact with the bot.

App Review and Deployment:

Before making your bot publicly available, you'll need to submit your app for review by Facebook. Follow the App Review guidelines (https://developers.facebook.com/docs/app-review) to ensure your app complies with Facebook's policies.

Built-in NLP:

Facebook Messenger Platform provides built-in natural language processing (NLP) capabilities. This feature allows your bot to understand and extract useful information from user messages, such as dates, times, locations, and greetings. To enable built-in NLP, go to the Messenger Platform settings in your app's dashboard, and toggle the "Built-in NLP" switch to "ON."

Persistent Menus and Greeting Text:

You can set up a persistent menu and greeting text to help users understand your bot's capabilities and navigate through its functionalities. The persistent menu is always available to the user, while the greeting text is displayed when the user first interacts with your bot. Follow the official documentation (https://developers.facebook.com/docs/messenger-platform/send-messages/persistent-menu) to set up persistent menus and greeting texts.

Rate Limiting:

Be aware of rate limiting imposed by Facebook to prevent abuse of the API. Make sure your application adheres to the rate limits specified in the documentation (https://developers.facebook.com/docs/graph-api/overview/rate-limiting).

Error Handling:

Handle errors gracefully in your application. The Messenger Platform API will return error codes and messages when a request fails. Consult the documentation (https://developers.facebook.com/docs/graph-api/using-graph-api/error-handling) for information on handling errors.

Remember to adhere to Facebook's Platform Policy (https://developers.facebook.com/policy) and the Messenger Platform's guidelines (https://developers.facebook.com/docs/messenger-platform/policy). Always consult the official documentation for the most up-to-date information and best practices.

Whatsapp Business

Click here! To use the WhatsApp Business API, you need to follow a series of steps to set up your environment and configure your WhatsApp Business Account. The API enables you to send and receive messages, manage contacts, and handle various message types. Here's a step-by-step guide on how to use the WhatsApp Business API:

Request Access:

WhatsApp Business API access is provided on a limited basis. To request access, fill out the WhatsApp Business API Request Access form (https://www.facebook.com/business/m/whatsapp/request-api).

Set Up Your Environment:

To set up your environment, follow the WhatsApp Business API installation guide (https://developers.facebook.com/docs/whatsapp/getting-started/installation). You can choose to deploy the API on-premises or in the cloud, depending on your infrastructure requirements.

Configure Your WhatsApp Business Account:

Create a Facebook Business Manager account (https://business.facebook.com) if you don't have one. Set up a WhatsApp Business Account within your Facebook Business Manager (https://www.facebook.com/business/help/2058090404244352). Link your phone number to your WhatsApp Business Account and verify it.

Request a Phone Number and Generate an API Key:

Request a phone number for your WhatsApp Business Account (https://developers.facebook.com/docs/whatsapp/getting-started/phone-number) and complete the verification process. Generate an API key for your WhatsApp Business Account (https://developers.facebook.com/docs/whatsapp/getting-started/api-key).

Authenticate and Connect to the API:

Use the API key obtained in the previous step to authenticate your requests to the WhatsApp Business API. Connect to the API using your preferred method (e.g., REST API, Webhooks). The official documentation provides detailed information on connecting and using the API (https://developers.facebook.com/docs/whatsapp/api).

Send and Receive Messages:

To send a message, use the WhatsApp Business API's /v1/messages endpoint. You'll need to make a POST request with the necessary parameters, such as the recipient's phone number and message content. The official documentation provides examples and guidelines for sending various message types (https://developers.facebook.com/docs/whatsapp/api/messages).

To receive messages, you'll need to set up webhooks. A webhook is a callback URL that WhatsApp will send updates to when there's an incoming message. You'll need to create an endpoint on your server that can handle incoming webhook requests. The official documentation provides guidelines on setting up and configuring webhooks (https://developers.facebook.com/docs/whatsapp/api/webhooks).

Manage Contacts:

You can use the WhatsApp Business API to manage contacts, such as checking if a phone number is registered on WhatsApp and adding contacts to your account. The official documentation provides information on managing contacts using the API (https://developers.facebook.com/docs/whatsapp/api/contacts).

Message Templates:

WhatsApp Business API supports message templates, which are pre-approved messages that can be sent as notifications to users. You can create and manage message templates through the Facebook Business Manager. The official documentation provides guidelines on using message templates (https://developers.facebook.com/docs/whatsapp/message-templates).

Rate Limiting and Error Handling:

Be aware of rate limiting imposed by WhatsApp to prevent abuse of the API. Make sure your application adheres to the rate limits specified in the documentation (https://developers.facebook.com/docs/whatsapp/api/rate-limits). Additionally, handle errors gracefully in your application. The WhatsApp Business API will return error codes and messages when a request fails. Consult the documentation (https://developers.facebook.com/docs/whatsapp/api/errors) for information on handling errors.

Testing Your Application:

Test your application thoroughly to ensure it works correctly with the WhatsApp Business API. You can use your own phone number and devices to send and receive messages during the testing phase.

WhatsApp Business Policy and Commerce Policy:

Ensure that your application complies with WhatsApp's Business Policy (https://www.whatsapp.com/legal/business-policy/) and Commerce Policy (https://www.whatsapp.com/legal/commerce-policy). Adherence to these policies is essential to maintain access to the WhatsApp Business API.

Monitor and Maintain Your API Environment:

Regularly monitor and maintain your API environment to ensure smooth operation and optimal performance. The WhatsApp Business API provides monitoring endpoints that you can use to check the health of your environment (https://developers.facebook.com/docs/whatsapp/api/monitoring).

Optimize and Scale Your Application:

As your user base grows, you may need to optimize and scale your application to handle increased traffic and demand. The WhatsApp Business API provides guidelines for optimizing your application and scaling your infrastructure (https://developers.facebook.com/docs/whatsapp/optimization).

Remember to consult the official WhatsApp Business API documentation (https://developers.facebook.com/docs/whatsapp) for the most up-to-date information and best practices. As each platform has its terms of service and API policies, ensure that you adhere to these guidelines and maintain compliance with the platform's requirements.

Instagram Messaging API:

Clickhere! ## Prerequisites: Ensure that your Instagram Business Account or Creator Account is linked to a Facebook Page, and you have an existing Facebook App.

Get Instagram Messaging Access:

Complete the App Review process for Instagram Messaging API access. Follow the instructions in the official documentation (https://developers.facebook.com/docs/messenger-platform/instagram/get-started).

Generate Page Access Token:

In your Facebook App's dashboard, navigate to the "Access Token" tool to generate a Page Access Token. This token will be used to authenticate your API requests.

Set Up Webhooks:

Set up a webhook to receive updates from the Instagram Messaging API. Configure the callback URL and verify it by following the official documentation's guidelines (https://developers.facebook.com/docs/messenger-platform/webhook).

Subscribe to Webhooks:

Subscribe your Facebook App to the events you want to receive updates for, such as messages and messaging_postbacks.

Send and Receive Messages:

Use the Messenger Send API (https://developers.facebook.com/docs/messenger-platform/reference/send-api) to send messages. Receive messages by handling incoming webhook requests on your server.

Test and Deploy:

Test your application with users who have appropriate roles (Admin, Developer, or Tester) in your Facebook App. Submit your application for App Review when ready.

Telegram Bot API:

Create a Bot and Obtain Token: Start a chat with the BotFather (https://t.me/botfather) on Telegram to create a new bot and obtain a bot token.

Send and Receive Messages:

To send a message,

use the sendMessage method of the Telegram Bot API (https://core.telegram.org/bots/api#sendmessage). Make a POST request with the necessary parameters, such as the chat ID and message text.

To receive messages,

you can either use long polling or webhooks. With long polling, your application periodically requests updates from the Telegram API. Webhooks involve setting up a callback URL on your server that Telegram will send updates to when there's an incoming message.

Additional Features:

The Telegram Bot API supports various message types and user interactions, such as inline keyboards, media sharing, and location sharing. Consult the official documentation (https://core.telegram.org/bots/api) for implementing these features.

Test and Deploy:

Test your bot by sending messages to it on Telegram. When ready, deploy your application and share the bot with users.

Always consult the official documentation for the most up-to-date information and best practices. Adhere to the terms of service and API policies for each platform to ensure compliance.

Slack Web API:

Click here!

Create a Slack App:

Go to the Slack API page (https://api.slack.com/apps) and create a new Slack App for your workspace.

Configure App Permissions:

Configure the necessary scopes and permissions for your app in the "OAuth & Permissions" section of the app's dashboard.

Install the App:

Install the app to your workspace and obtain the access token (Bot Token or User Token) needed for API requests.

Send Messages:

Use the chat.postMessage method (https://api.slack.com/methods/chat.postMessage) to send messages to channels, users, or groups.

Receive Messages:

Use the Slack Events API (https://api.slack.com/events-api) to receive messages and events from Slack. Set up a webhook and subscribe to the required event types, such as message.channels and message.groups.

Slack Real Time Messaging API:

Enable Socket Mode:

Enable Socket Mode in your app's dashboard to use the Real Time Messaging API without setting up a public-facing server.

Connect to WebSocket:

Use the access token obtained earlier to authenticate and connect to the WebSocket URL provided by Slack.

Send and Receive Messages:

Use the WebSocket connection to send and receive messages in real-time. The API supports various message types and events.

Discord API:

Click here!

Create a Discord Application:

Go to the Discord Developer Portal (https://discord.com/developers/applications) and create a new application.

Create a Bot:

In your application's dashboard, navigate to the "Bot" tab and click "Add Bot" to create a bot for your application.

Configure Permissions:

Configure the necessary permissions for your bot using the Discord permission calculator (https://discordapi.com/permissions.html).

Invite the Bot:

Invite the bot to your Discord server using the generated invitation link.

Connect to Discord API:

Use the bot token obtained earlier to authenticate and connect to the Discord API. You can use libraries like Discord.js (https://discord.js.org) or Discord.py (https://discordpy.readthedocs.io) to interact with the API more easily.

Send and Receive Messages:

Use the Discord API to send and receive messages in text channels, DMs, or group DMs. The API also supports various message types, such as rich embeds, attachments, and reactions.

Always consult the official documentation for the most up-to-date information and best practices. Adhere to the terms of service and API policies for each platform to ensure compliance.

Microsoft Bot Framework:

Click here!

Create a Bot:

Register a new bot using the Microsoft Bot Framework portal (https://dev.botframework.com/bots/new).

Configure Bot Settings:

In the bot's settings, provide necessary information such as the bot's display name, icon, and description.

Set up Bot Framework SDK:

Install the Bot Framework SDK (https://docs.microsoft.com/en-us/azure/bot-service/bot-builder-sdkreference-index?view=azure-bot-service-4.0) for your preferred programming language and create a new bot project.

Handle Messages:

Implement message handling logic in your bot's code to process incoming messages, generate appropriate responses, and send messages using the Bot Framework SDK.

Test Your Bot:

Use the Bot Framework Emulator (https://github.com/Microsoft/BotFramework-Emulator) to test your bot locally before deploying it.

Deploy Your Bot:

Deploy your bot to a cloud platform like Microsoft Azure (https://docs.microsoft.com/en-us/azure/bot-service/bot-builder-deploy-az-cli?view=azure-bot-service-4.0&tabs=csharp) or any other hosting service.

Register the Bot in Microsoft Teams:

Follow the instructions to add your bot to Microsoft Teams (https://docs.microsoft.com/en-us/microsoftteams/platform/bots/how-to/add-a-bot-to-teams).

Google Chat API:

Click here!

Create a Google Cloud Platform Project:

Create a new project in the Google Cloud Platform Console (https://console.cloud.google.com/).

Enable the Google Chat API:

In the GCP Console, navigate to the APIs & Services dashboard, and enable the Google Chat API for your project.

Create a Service Account:

In the GCP Console, create a new Service Account and download the JSON key file.

Configure a Bot:

Follow the Google Chat API documentation (https://developers.google.com/chat/how-tos/bots-develop) to create a bot and configure its settings, such as display name, avatar, and description.

Set up Webhooks:

Set up a webhook to receive updates from the Google Chat API. Configure the webhook URL in your bot's settings.

Send and Receive Messages:

Use the Google Chat API (https://developers.google.com/chat/reference/rest) to send and receive messages. You can send messages using the spaces.messages.create method and receive messages by handling incoming webhook requests on your server.

Deploy Your Bot:

Deploy your bot to a hosting platform, such as Google Cloud (https://cloud.google.com/appengine/docs/standard/python3) or any other hosting service.

Add the Bot to Google Chat:

Follow the instructions to add your bot to Google Chat (https://developers.google.com/chat/how-tos/bots-publish).

Always consult the official documentation for the most up-to-date information and best practices. Adhere to the terms of service and API policies for each platform to ensure compliance.

Twilio SMS API:

Click here!

Create a Twilio Account:

Sign up for a Twilio account (https://www.twilio.com/try-twilio).

Get a Twilio Phone Number:

Obtain a Twilio phone number with SMS capabilities from the Twilio Console (https://www.twilio.com/console/phone-numbers/incoming).

Access Account SID and Auth Token:

Find your Account SID and Auth Token in the Twilio Console (https://www.twilio.com/console).

Install Twilio Helper Library:

Install the Twilio Helper Library (https://www.twilio.com/docs/libraries) for your preferred programming language.

Send SMS:

Use the Twilio Helper Library to send SMS messages by making a POST request to the Twilio API with the necessary parameters, such as "To", "From", and "Body".

Receive SMS:

To receive SMS messages, set up a webhook on your server. Configure the webhook URL in the Twilio Console (https://www.twilio.com/console/phone-numbers/incoming) for the corresponding phone number.

Plivo SMS API:

Click here!

Create a Plivo Account:

Sign up for a Plivo account (https://console.plivo.com/accounts/login/).

Get a Plivo Phone Number:

Obtain a Plivo phone number with SMS capabilities from the Plivo Console (https://console.plivo.com/phone-numbers/search/).

Access Auth ID and Auth Token:

Find your Auth ID and Auth Token in the Plivo Console (https://console.plivo.com/dashboard/).

Install Plivo Helper Library:

Install the Plivo Helper Library (https://www.plivo.com/docs/helpers/) for your preferred programming language.

Send SMS:

Use the Plivo Helper Library to send SMS messages by making a POST request to the Plivo API with the necessary parameters, such as "src", "dst", and "text".

Receive SMS:

To receive SMS messages, set up a webhook on your server. Configure the webhook URL in the Plivo Console (https://console.plivo.com/phone-numbers/) for the corresponding phone number.

Always consult the official documentation for the most up-to-date information and best practices. Adhere to the terms of service and API policies for each platform to ensure compliance.

IMAP (Internet Message Access Protocol):

Click here!

Choose an IMAP library:

Select a library or module for your preferred programming language that supports IMAP, such as Python's imaplib (https://docs.python.org/3/library/imaplib.html).

Connect to the mail server:

Establish a connection to the mail server using the server's IMAP address and port (e.g., imap.gmail.com and port 993 for Gmail).

Authenticate:

Log in to the mail server using your email account's credentials (username and password).

Select a mailbox:

Choose the mailbox you want to access (e.g., "INBOX").

Fetch email messages:

Use IMAP commands (e.g., FETCH, SEARCH) to retrieve email messages and their properties.

Manage emails:

Perform actions like marking messages as read, moving messages between folders, or deleting messages.

Close the connection:

Close the connection to the mail server after completing your tasks.

POP3 (Post Office Protocol 3):

Click here!

Choose a POP3 library:

Select a library or module for your preferred programming language that supports POP3, such as Python's poplib (https://docs.python.org/3/library/poplib.html).

Connect to the mail server:

Establish a connection to the mail server using the server's POP3 address and port (e.g., pop.gmail.com and port 995 for Gmail).

Authenticate:

Log in to the mail server using your email account's credentials (username and password).

Fetch email messages:

Use POP3 commands (e.g., RETR, LIST) to retrieve email messages and their properties.

Delete messages:

Optionally, delete messages from the server using the DELE command.

Close the connection:

Close the connection to the mail server after completing your tasks.

SMTP (Simple Mail Transfer Protocol):

Choose an SMTP library:

Select a library or module for your preferred programming language that supports SMTP, such as Python's smtplib (https://docs.python.org/3/library/smtplib.html).

Connect to the mail server:

Establish a connection to the mail server using the server's SMTP address and port (e.g., smtp.gmail.com and port 465 or 587 for Gmail).

Authenticate:

Log in to the mail server using your email account's credentials (username and password).

Create an email message:

Create an email message using the appropriate MIME format, specifying the "From", "To", "Subject", and "Body".

Send the email:

Use the SMTP sendmail command to send the email message through the mail server.

Close the connection:

Close the connection to the mail server after completing your tasks.

Always consult the official documentation for the most up-to-date information and best practices. Additionally, follow the email provider's guidelines for using their mail servers to ensure compliance.

Zendesk API:

Click here!

Create a Zendesk Account: Sign up for a Zendesk account (https://www.zendesk.com/register).

Generate API Token: Go to the Zendesk Admin dashboard, navigate to the "Channels" section, and choose "API" to generate an API token.

Choose a Zendesk API library: Select a library or module for your preferred programming language that supports the Zendesk API, such as the official Zendesk Ruby gem (https://github.com/zendesk/zendesk_api_client_rb).

Authenticate: Use your Zendesk domain, email, and API token to authenticate requests to the Zendesk API.

Send and Manage Support Requests: Use the Zendesk API (https://developer.zendesk.com/api-reference/) to create, update, and manage support tickets, users, and other resources.

Freshdesk API:

Click here!

  1. Create a Freshdesk Account: Sign up for a Freshdesk account (https://freshdesk.com/signup).

  2. Get API Key: Find your API key in your Freshdesk profile settings.

  3. Choose a Freshdesk API library: Select a library or module for your preferred programming language that supports the Freshdesk API.

  4. Authenticate: Use your Freshdesk domain and API key to authenticate requests to the Freshdesk API.

  5. Send and Manage Support Requests: Use the Freshdesk API (https://developers.freshdesk.com/api/) to create, update, and manage support tickets, users, and other resources.

Intercom API:

Click here!

  1. Create an Intercom Account: Sign up for an Intercom account (https://www.intercom.com/try-for-free).

  2. Generate Access Token: Go to the Intercom Developer Hub, navigate to the "Your apps" section, and create a new app. Generate an access token from the app settings.

  3. Choose an Intercom API library: Select a library or module for your preferred programming language that supports the Intercom API, such as the official Intercom Node.js library (https://github.com/intercom/intercom-node).

  4. Authenticate: Use your Intercom access token to authenticate requests to the Intercom API.

  5. Send and Manage Support Requests: Use the Intercom API (https://developers.intercom.com/intercom-api-reference) to create, update, and manage support conversations, users, and other resources.

Always consult the official documentation for the most up-to-date information and best practices. Adhere to the terms of service and API policies for each platform to ensure compliance.

Suggested Languages

Facebook Messenger Platform API:

JavaScript (Node.js)

  • Python
  • Ruby
  • PHP

WhatsApp Business API:

  1. JavaScript (Node.js)
  2. Python
  3. Java
  4. C#

Instagram Messaging API:

  1. JavaScript (Node.js)
  2. Python
  3. Ruby
  4. PHP

Telegram Bot API:

  1. JavaScript (Node.js)
  2. Python
  3. Java
  4. C#

Slack Web API and Real Time Messaging API:

  1. JavaScript (Node.js)
  2. Python
  3. Ruby
  4. Java

Discord API:

  1. JavaScript (Node.js)
  2. Python
  3. Java
  4. C#

Microsoft Bot Framework:

  1. JavaScript (Node.js)
  2. Python
  3. Java
  4. C#

Google Chat API:

  1. JavaScript (Node.js)
  2. Python
  3. Java
  4. Go

Twilio SMS API:

  1. JavaScript (Node.js)
  2. Python
  3. Ruby
  4. C#

Plivo SMS API:

  1. JavaScript (Node.js)
  2. Python
  3. Ruby
  4. Java

IMAP, POP3, and SMTP:

  1. Python
  2. JavaScript (Node.js)
  3. Java
  4. C#

Zendesk API:

  1. JavaScript (Node.js)
  2. Python
  3. Ruby
  4. PHP

Freshdesk API:

  1. JavaScript (Node.js)
  2. Python
  3. Ruby
  4. Java

Intercom API:

  1. JavaScript (Node.js)
  2. Python
  3. Ruby
  4. Java

Help Scout API:

  1. JavaScript (Node.js)
  2. Python
  3. Ruby
  4. PHP These languages are often recommended due to their popularity, widespread use, and the availability of libraries and SDKs for the respective APIs. However, other languages can also be used depending on the specific API documentation and available libraries.