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Clearing the selected incident ID does not occur fast enough, sometimes, and commands like add a note or login end up being accomplished on the last selected incident, not the current one.
Possible cause:
batched commands are executed together, so any batch command to clear the selected incident does not complete before the other executes. This may also happen with sequence jobs. This should be verified, and if occurring, add a mechanism to block any place the selected incident is wiped.
The text was updated successfully, but these errors were encountered:
Clearing the selected incident ID does not occur fast enough, sometimes, and commands like
add a note
orlogin
end up being accomplished on the last selected incident, not the current one.Possible cause:
The text was updated successfully, but these errors were encountered: