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database.cpp
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database.cpp
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/*
kueued - create xml data for kueue's qmon
(C) 2012 Stefan Bogner <[email protected]>
This program is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
This program is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with this program; if not, write to the
Free Software Foundation, Inc.
59 Temple Place - Suite 330
Boston, MA 02111-1307, USA
Have a lot of fun :-)
*/
#include "database.h"
#include "debug.h"
#include "settings.h"
#include "network.h"
#include <QtXml>
#include <QDateTime>
Database::Database()
{
QSqlDatabase mysqlDB = QSqlDatabase::addDatabase( "QMYSQL", "mysqlDB" );
mysqlDB.setHostName( Settings::mysqlHost() );
mysqlDB.setDatabaseName( Settings::mysqlDatabase() );
mysqlDB.setUserName( Settings::mysqlUser() );
mysqlDB.setPassword( Settings::mysqlPassword() );
if ( !mysqlDB.open() )
{
Debug::print( "database", "Failed to open the database " + mysqlDB.lastError().text() );
}
QSqlDatabase qmonDB = QSqlDatabase::addDatabase( "QODBC", "qmonDB" );
qmonDB.setDatabaseName( Settings::qmonDbDatabase() );
qmonDB.setUserName( Settings::qmonDbUser() );
qmonDB.setPassword( Settings::qmonDbPassword() );
if ( !qmonDB.open() )
{
Debug::print( "database", "Failed to open the Qmon DB " + qmonDB.lastError().text() );
}
QSqlDatabase siebelDB = QSqlDatabase::addDatabase( "QOCI", "siebelDB" );
siebelDB.setDatabaseName( Settings::siebelDatabase() );
siebelDB.setHostName( Settings::siebelHost() );
siebelDB.setPort( 1521 );
siebelDB.setUserName( Settings::siebelUser() );
siebelDB.setPassword( Settings::siebelPassword() );
if ( !siebelDB.open() )
{
Debug::print( "database", "Failed to open the Siebel DB " + siebelDB.lastError().text() );
}
QSqlDatabase reportDB = QSqlDatabase::addDatabase( "QOCI", "reportDB" );
reportDB.setDatabaseName( Settings::reportDatabase() );
reportDB.setHostName( Settings::reportHost() );
reportDB.setPort( 1521 );
reportDB.setUserName( Settings::reportUser() );
reportDB.setPassword( Settings::reportPassword() );
if ( !siebelDB.open() )
{
Debug::print( "database", "Failed to open the Report DB " + reportDB.lastError().text() );
}
}
Database::~Database()
{
if ( QSqlDatabase::database( "mysqlDB" ).isOpen() )
{
QSqlDatabase::database( "mysqlDB" ).close();
QSqlDatabase::removeDatabase( "mysqlDB" );
}
if ( QSqlDatabase::database( "qmonDB" ).isOpen() )
{
QSqlDatabase::database( "qmonDB" ).close();
QSqlDatabase::removeDatabase( "qmonDB" );
}
if ( QSqlDatabase::database( "siebelDB" ).isOpen() )
{
QSqlDatabase::database( "siebelDB" ).close();
QSqlDatabase::removeDatabase( "siebelDB" );
}
if ( QSqlDatabase::database( "reportDB" ).isOpen() )
{
QSqlDatabase::database( "reportDB" ).close();
QSqlDatabase::removeDatabase( "reportDB" );
}
Debug::print( "database", "Destroying" );
}
void Database::insertSiebelItemIntoDB( SiebelItem item, const QString& dbname )
{
Debug::print( "database", "Inserting SiebelItem for " + item.id + " " + item.queue );
QSqlDatabase db;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "mysqlDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
db.transaction();
QSqlQuery query( db );
query.prepare( "INSERT INTO QMON_SIEBEL( ID, QUEUE, GEO, HOURS, STATUS, SEVERITY, SOURCE, RESPOND_VIA, "
" CREATED, LAST_UPDATE, INQUEUE, SLA, SUPPORT_PROGRAM, SUPPORT_PROGRAM_LONG, "
" ROUTING_PRODUCT, SUPPORT_GROUP_ROUTING, INT_TYPE, SUBTYPE, SERVICE_LEVEL, "
" BRIEF_DESC, CRITSIT, HIGH_VALUE, DETAILED_DESC, CATEGORY, CREATOR, ROW_ID, SUBOWNER ) "
" VALUES "
"( :id, :queue, :geo, :hours, :status, :severity, :source, :respond_via, :created, :last_update, :inqueue, "
" :sla, :support_program, :support_program_long, :routing_product, :support_group_routing, :int_type, :subtype, "
" :service_level, :brief_desc, :critsit, :high_value, :detailed_desc, :category, :creator, :row_id, :subowner )" );
query.bindValue( ":id", item.id );
query.bindValue( ":queue", item.queue );
query.bindValue( ":geo", item.geo );
query.bindValue( ":hours", item.hours );
query.bindValue( ":status", item.status );
query.bindValue( ":severity", item.severity );
query.bindValue( ":source", item.source );
query.bindValue( ":respond_via", item.respond_via );
query.bindValue( ":created", convertTime( item.created ) );
query.bindValue( ":last_update", convertTime( item.last_update ) );
query.bindValue( ":inqueue", QDateTime::currentDateTime().toString( "yyyy-MM-dd hh:mm:ss" ) );
query.bindValue( ":sla", convertTime( item.sla ) );
query.bindValue( ":support_program", item.support_program );
query.bindValue( ":support_program_long", item.support_program_long );
query.bindValue( ":routing_product", item.routing_product );
query.bindValue( ":support_group_routing", item.support_group_routing );
query.bindValue( ":int_type", item.int_type );
query.bindValue( ":subtype", item.subtype );
query.bindValue( ":service_level", item.service_level );
query.bindValue( ":brief_desc", item.brief_desc );
query.bindValue( ":critsit", item.critsit );
query.bindValue( ":high_value", item.high_value );
query.bindValue( ":detailed_desc", item.detailed_desc );
query.bindValue( ":category", item.category );
query.bindValue( ":creator", item.creator );
query.bindValue( ":row_id", item.row_id );
query.bindValue( ":subowner", item.subowner );
if ( !query.exec() ) qDebug() << query.lastError().text();
Debug::logQuery( query, db.connectionName() );
QSqlQuery cquery( db );
cquery.prepare( "INSERT INTO CUSTOMER( ID, CUSTOMER, CONTACT_PHONE, CONTACT_FIRSTNAME, CONTACT_LASTNAME, "
" CONTACT_EMAIL, CONTACT_TITLE, CONTACT_LANG, ONSITE_PHONE, ORACLE_ID ) "
"VALUES"
"( :id, :customer, :contact_phone, :contact_firstname, :contact_lastname, :contact_email, "
" :contact_title, :contact_lang, :onsite_phone, :oracle_id )" );
cquery.bindValue( ":id", item.id );
cquery.bindValue( ":customer", item.customer );
cquery.bindValue( ":contact_phone", item.contact_phone );
cquery.bindValue( ":contact_firstname", item.contact_firstname );
cquery.bindValue( ":contact_lastname", item.contact_lastname );
cquery.bindValue( ":contact_email", item.contact_email );
cquery.bindValue( ":contact_title", item.contact_title );
cquery.bindValue( ":contact_lang", item.contact_lang );
cquery.bindValue( ":onsite_phone", item.onsite_phone );
cquery.bindValue( ":oracle_id", item.cstNum );
if ( !cquery.exec() ) qDebug() << cquery.lastError().text();
db.commit();
Debug::logQuery( cquery, db.connectionName() );
}
bool Database::checkLTSSbyId( const QString& id, const QString& dbname )
{
QSqlDatabase db;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "mysqlDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
db.transaction();
QSqlQuery query( db );
query.prepare( "SELECT ACCOUNT_NAME FROM LTSSCUSTOMERS WHERE ( ORACLE_CUSTOMER_NR = :id )" );
query.bindValue( ":id", id );
if ( !query.exec() ) qDebug() << query.lastError().text();
if ( query.next() )
{
qDebug() << "LTSS!!!";
return true;
}
else
{
qDebug() << "NO LTSS";
return false;
}
}
QStringList Database::getSrForCr( const QString& cr, const QString& mysqlname, const QString& reportname, const QString& siebelname )
{
QStringList sr = getSrForCrMysql( cr, mysqlname );
if ( sr.isEmpty() )
{
QSqlDatabase r = QSqlDatabase::database( reportname );
if ( !r.isOpen() )
{
openReportDB( reportname );
}
sr = getSrForCrReport( cr, mysqlname, reportname, siebelname );
}
return sr;
}
QStringList Database::getSrForCrMysql( const QString& cr, const QString& dbname )
{
QSqlDatabase db;
QStringList sr;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "mysqlDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
db.transaction();
QSqlQuery query( db );
query.prepare( "SELECT SR, CUST, BDESC FROM CRSR WHERE ( CR = :cr )" );
query.bindValue( ":cr", cr );
if ( !query.exec() ) qDebug() << query.lastError().text();
if ( query.next() )
{
sr.append( query.value( 0 ).toString() );
sr.append( query.value( 1 ).toString() );
sr.append( query.value( 2 ).toString() );
}
return sr;
}
QStringList Database::getSrForCrReport( const QString& cr, const QString& dbname1, const QString& dbname, const QString& siebelname )
{
QSqlDatabase db;
QSqlDatabase db1;
QStringList srinfo;
QString sr;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "reportDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
if ( dbname1.isNull() )
{
db1 = QSqlDatabase::database( "mysqlDB" );
}
else
{
db1 = QSqlDatabase::database( dbname1 );
}
db.transaction();
QSqlQuery query( db );
query.prepare( "SELECT dx.SR_NUM FROM NTSDM.SBL_SR_REL re, NTSDM.OLAP_SR_DX2 dx "
"WHERE re.REL_SR_ID = (SELECT ROW_ID FROM NTSDM.OLAP_SR_DX2 WHERE SR_NUM = :cr) "
"AND re.SR_ID = dx.ROW_ID" );
query.bindValue( ":cr", cr );
if ( !query.exec() ) qDebug() << query.lastError().text();
db.commit();
if ( query.next() )
{
sr = query.value( 0 ).toString();
QStringList info = srInfo( sr, siebelname );
QString desc = info.at( 0 );
QString cust = info.at( 3 );
QSqlQuery query1( db1 );
query1.prepare( "INSERT INTO CRSR( CR, SR, CUST, BDESC ) VALUES ( :cr, :sr, :cust, :bdesc )" );
query1.bindValue( ":cr", cr );
query1.bindValue( ":sr", sr );
query1.bindValue( ":cust", cust );
query1.bindValue( ":bdesc", desc );
if ( !query1.exec() ) qDebug() << query1.lastError().text();
srinfo.append( sr );
srinfo.append( cust );
srinfo.append( desc );
}
return srinfo;
}
QList< LTSScustomer > Database::getLTSScustomersExt( const QString& dbname )
{
QSqlDatabase db;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "reportDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
db.transaction();
QSqlQuery query( db );
QDate today = QDate::currentDate();
QString todayDate = today.toString( "dd-MM-yyyy" );
query.prepare( "SELECT SBL_ENTITLEMENT.ENTITLEMENT_NAME, "
" SBL_AGREE.AGREEMENT_NUM, "
" SBL_ENTITLEMENT.ENTITLEMENT_ID, "
" SBL_ENTITLEMENT.ENTITLEMENT_END_DATE, "
" SBL_AGREE.AGREEMENT_STATUS, "
" SBL_ACCOUNT.NAME, "
" SBL_ENTITLEMENT.ENTITLEMENT_START_DATE, "
" SBL_AGREE.SUPPORT_PROGRAM, "
" SBL_ACCOUNT.C_GEO1, "
" SBL_ACCOUNT.ORACLE_CUSTOMER_NUM "
"FROM (NTSDM.SBL_AGREE SBL_AGREE "
"INNER JOIN NTSDM.SBL_ACCOUNT SBL_ACCOUNT ON SBL_AGREE.ACCOUNT_ID = SBL_ACCOUNT.SBL_ACCOUNT_ID) "
"INNER JOIN NTSDM.SBL_ENTITLEMENT SBL_ENTITLEMENT ON SBL_AGREE.AGREEMENT_NUM = SBL_ENTITLEMENT.AGREEMENT_NUMBER "
"WHERE SBL_AGREE.AGREEMENT_STATUS = 'Active' "
"AND SBL_ENTITLEMENT.ENTITLEMENT_END_DATE >= TO_DATE('" + todayDate + "00:00:00', 'DD-MM-YYYY HH24:MI:SS') "
"AND (SBL_ENTITLEMENT.ENTITLEMENT_NAME LIKE '%Long Term Service Pack%'"
"OR SBL_ENTITLEMENT.ENTITLEMENT_NAME LIKE '%LTSS%')" );
if ( !query.exec() ) qDebug() << query.lastError().text();
QList< LTSScustomer > list;
while ( query.next() )
{
LTSScustomer lc;
lc.entitlement_name = query.value( 0 ).toString();
lc.agreement_nr = query.value( 1 ).toString();
lc.entitlement_id = query.value( 2 ).toString();
lc.entitlement_end_date = query.value( 3 ).toString();
lc.agreement_status = query.value( 4 ).toString();
lc.account_name = query.value( 5 ).toString();
lc.entitlement_start_date = query.value( 6 ).toString();
lc.support_program = query.value( 7 ).toString();
lc.geo = query.value( 8 ).toString();
lc.oracle_customer_nr = query.value( 9 ).toString();
list.append( lc );
}
db.commit();
return list;
}
QList< LTSScustomer > Database::getLTSScustomers( const QString& dbname )
{
QSqlDatabase db;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "mysqlDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
db.transaction();
QSqlQuery query( db );
query.prepare( "" );
if ( !query.exec() ) qDebug() << query.lastError().text();
QList< LTSScustomer > list;
while ( query.next() )
{
LTSScustomer lc;
lc.entitlement_name = query.value( 0 ).toString();
lc.agreement_nr = query.value( 1 ).toString();
lc.entitlement_id = query.value( 2 ).toString();
lc.entitlement_end_date = query.value( 3 ).toString();
lc.agreement_status = query.value( 4 ).toString();
lc.account_name = query.value( 5 ).toString();
lc.entitlement_start_date = query.value( 6 ).toString();
lc.support_program = query.value( 7 ).toString();
lc.geo = query.value( 8 ).toString();
lc.oracle_customer_nr = query.value( 9 ).toString();
list.append( lc );
}
db.commit();
return list;
}
void Database::updateSiebelItem( SiebelItem item, const QString& dbname, const QString& dbname1 )
{
QSqlDatabase db;
QSqlDatabase db1;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "mysqlDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
if ( dbname1.isNull() )
{
db1 = QSqlDatabase::database( "siebelDB" );
}
else
{
db1 = QSqlDatabase::database( dbname1 );
}
db.transaction();
db1.transaction();
QSqlQuery query( db );
query.prepare( "UPDATE QMON_SIEBEL SET GEO = :geo, HOURS = :hours, STATUS = :status, SEVERITY = :severity, "
" SOURCE = :source, RESPOND_VIA = :respond_via, CREATED = :created, "
" LAST_UPDATE = :last_update, SLA = :sla, SUPPORT_PROGRAM = :support_program,"
" SUPPORT_PROGRAM_LONG = :support_program_long, ROUTING_PRODUCT = :routing_product,"
" SUPPORT_GROUP_ROUTING = :support_group_routing, INT_TYPE = :int_type,"
" SUBTYPE = :subtype, SERVICE_LEVEL = :service_level, BRIEF_DESC = :brief_desc,"
" CRITSIT = :critsit, HIGH_VALUE = :high_value, DETAILED_DESC = :detailed_desc, "
" CATEGORY = :category, CREATOR = :creator, ROW_ID = :row_id, SUBOWNER = :subowner WHERE ID = :id" );
query.bindValue( ":geo", item.geo );
query.bindValue( ":hours", item.hours );
query.bindValue( ":status", item.status );
query.bindValue( ":severity", item.severity );
query.bindValue( ":source", item.source );
query.bindValue( ":respond_via", item.respond_via );
query.bindValue( ":created", convertTime( item.created ) );
query.bindValue( ":last_update", convertTime( item.last_update ) );
query.bindValue( ":sla", convertTime( item.sla ) );
query.bindValue( ":support_program", item.support_program );
query.bindValue( ":support_program_long", item.support_program_long );
query.bindValue( ":routing_product", item.routing_product );
query.bindValue( ":support_group_routing", item.support_group_routing );
query.bindValue( ":int_type", item.int_type );
query.bindValue( ":subtype", item.subtype );
query.bindValue( ":service_level", item.service_level );
query.bindValue( ":brief_desc", item.brief_desc );
query.bindValue( ":critsit", item.critsit );
query.bindValue( ":high_value", item.high_value );
query.bindValue( ":detailed_desc", item.detailed_desc );
query.bindValue( ":category", item.category );
if ( item.subtype == "Collaboration" )
{
query.bindValue( ":creator", getCreator( item.id, dbname1 ) );
}
query.bindValue( ":row_id", item.row_id );
query.bindValue( ":subowner", item.subowner );
query.bindValue( ":id", item.id );
if ( !query.exec() ) qDebug() << query.lastError().text();
Debug::logQuery( query, db.connectionName() );
QSqlQuery cquery( db );
cquery.prepare( "UPDATE CUSTOMER SET CUSTOMER = :customer, CONTACT_PHONE = :contact_phone, CONTACT_FIRSTNAME = :contact_firstname, "
" CONTACT_LASTNAME = :contact_lastname, CONTACT_EMAIL = :contact_email, "
" CONTACT_TITLE = :contact_title, CONTACT_LANG = :contact_lang, ONSITE_PHONE = :onsite_phone, ORACLE_ID = :oracle_id "
" WHERE ID = :id" );
cquery.bindValue( ":customer", item.customer );
cquery.bindValue( ":contact_phone", item.contact_phone );
cquery.bindValue( ":contact_firstname", item.contact_firstname );
cquery.bindValue( ":contact_lastname", item.contact_lastname );
cquery.bindValue( ":contact_email", item.contact_email );
cquery.bindValue( ":contact_title", item.contact_title );
cquery.bindValue( ":contact_lang", item.contact_lang );
cquery.bindValue( ":onsite_phone", item.onsite_phone );
cquery.bindValue( ":oracle_id", item.cstNum );
cquery.bindValue( ":id", item.id );
if ( !cquery.exec() ) qDebug() << cquery.lastError().text();
db.commit();
Debug::logQuery( cquery, db.connectionName() );
}
QString Database::getDetDesc( const QString& sr, const QString& dbname )
{
QSqlDatabase db;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "siebelDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
db.transaction();
QSqlQuery query( db );
query.prepare( "SELECT DESC_TEXT FROM SIEBEL.S_SRV_REQ WHERE SR_NUM = :sr" );
query.bindValue( ":sr", sr );
if ( !query.exec() ) qDebug() << query.lastError().text();
db.commit();
if ( query.next() )
{
return query.value(0).toString();
}
else
{
return "ERROR";
}
}
void Database::updateSiebelQueue( SiebelItem si, const QString& dbname )
{
Debug::print( "database", "Updating Siebel queue for " + si.id + " to " + si.queue );
QSqlDatabase db;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "mysqlDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
db.transaction();
QSqlQuery query( db );
query.prepare( "UPDATE QMON_SIEBEL SET QUEUE = :queue, INQUEUE = :inqueue WHERE id = :id" );
query.bindValue( ":queue", si.queue );
query.bindValue( ":inqueue", QDateTime::currentDateTime().toString( "yyyy-MM-dd hh:mm:ss" ) );
query.bindValue( ":id", si.id );
if ( !query.exec() ) qDebug() << query.lastError().text();
db.commit();
Debug::logQuery( query, db.connectionName() );
}
QString Database::getCreator(const QString& sr, const QString& dbname )
{
QSqlDatabase db;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "siebelDB" );
}
else
{
db = QSqlDatabase::database( dbname );
}
db.transaction();
QSqlQuery query( db );
query.prepare( "SELECT LOGIN FROM SIEBEL.S_USER WHERE PAR_ROW_ID = ( SELECT CREATED_BY FROM SIEBEL.S_SRV_REQ WHERE SR_NUM = :sr )" );
query.bindValue( ":sr", sr );
if ( !query.exec() ) qDebug() << query.lastError().text();
db.commit();
Debug::logQuery( query, db.connectionName() );
if ( query.next() )
{
return query.value( 0 ).toString();
}
else
{
return "ERROR";
}
}
QList< QueueItem > Database::getUserQueue( const QString& engineer, const QString& dbname, const QString& mysqlname, const QString& reportname, bool subowner )
{
QSqlDatabase db;
QSqlDatabase mysqldb;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "siebelDB" );
}
else
{
db = QSqlDatabase::database( dbname );
mysqldb = QSqlDatabase::database( mysqlname );
}
db.transaction();
mysqldb.transaction();
QSqlQuery query( db );
QList< QueueItem > list;
QString q( "select "
" sr.sr_num as ID, "
" case "
" when sr.BU_ID = '0-R9NH' then 'Default Organization' "
" when sr.BU_ID = '1-AHT' then 'EMEA' "
" when sr.BU_ID = '1-AHV' then 'ASIAPAC' "
" when sr.BU_ID = '1-AHX' then 'USA' "
" when sr.BU_ID = '1-AHZ' then 'LATIN AMERICA' "
" when sr.BU_ID = '1-AI1' then 'CANADA' "
" else 'Undefined' end as GEO, "
" cal.NAME as HOURS, "
" sr.SR_SUB_STAT_ID as STATUS, "
" sr.SR_SEV_CD as SEVERITY, "
" sr.CREATED, "
" sr.CREATED_BY, "
" sr.ACTL_RESP_TS as LAST_UPDATE, "
" e.NAME as SUPPORT_PROGRAM,"
" sr.X_SR_SUB_TYPE as SUBTYPE, "
" e.ENTL_PRIORITY_NUM as SERVICE_LEVEL, "
" SR_TITLE as BRIEF_DESC, "
" flag.ATTRIB_11 as CRITSIT, "
" flag.ATTRIB_56 as HIGH_VALUE, "
" ext.NAME as CUSTOMER, "
" REGEXP_REPLACE( g.WORK_PH_NUM, '(.*)' || CHR(10) || '(.*)', '\\1') AS CONTACT_PHONE,"
" REGEXP_REPLACE( g.WORK_PH_NUM, '(.*)' || CHR(10) || '(.*)', '\\2') AS FORMAT_STRING,"
" g.FST_NAME as CONTACT_FIRSTNAME, "
" g.LAST_NAME as CONTACT_LASTNAME, "
" g.EMAIL_ADDR as CONTACT_EMAIL, "
" g.JOB_TITLE as CONTACT_TITLE, "
" g.PREF_LANG_ID as CONTACT_LANG,"
" REGEXP_REPLACE( sr.X_ONSITE_PH_NUM, '(.*)' || CHR(10) || '(.*)', '\\1') AS ONSITE_PHONE,"
" REGEXP_REPLACE( sr.X_ONSITE_PH_NUM, '(.*)' || CHR(10) || '(.*)', '\\2') AS ONSITE_FORMAT_STRING,"
" sr.DESC_TEXT as DETAILED_DESC, "
" sr.X_ALT_CONTACT, "
" sr.X_DEFECT_NUM, "
" ext.X_ORACLE_CUSTOMER_ID, "
" owner.login as OWNER, "
" subowner.login as SUBOWNER "
"from "
" siebel.s_srv_req sr"
" LEFT OUTER JOIN siebel.s_user owner ON sr.owner_emp_id = owner.row_id,"
" siebel.s_srv_req_x srx"
" LEFT OUTER JOIN siebel.s_user subowner ON srx.attrib_07 = subowner.row_id,"
" siebel.s_user u, "
" siebel.s_contact c, "
" siebel.s_contact g, "
" siebel.s_entlmnt e, "
" siebel.s_sched_cal cal, "
" siebel.s_org_ext ext, "
" siebel.s_prod_int prd, "
" siebel.s_org_ext_x flag "
"where " );
if ( subowner )
{
q += (" ( sr.owner_emp_id = u.row_id"
" or srx.attrib_07 = u.row_id )" );
}
else
{
q += ( " sr.owner_emp_id = u.row_id" );
}
q+=( " and srx.row_id = sr.row_id"
" and u.row_id = c.row_id "
" and g.row_id = sr.CST_CON_ID "
" and u.login = :engineer "
" and sr.sr_stat_id = 'Open' "
" and sr.agree_id = e.row_id "
" and e.svc_calendar_id = cal.row_id "
" and sr.cst_ou_id = ext.row_id "
" and sr.X_PROD_FEATURE_ID = prd.row_id "
" and ext.row_id = flag.row_id" );
query.prepare( q );
query.bindValue( ":engineer", engineer );
if ( !query.exec() ) qDebug() << query.lastError().text();
Debug::logQuery( query, db.connectionName() );
while ( query.next() )
{
QueueItem i;
i.id = query.value( 0 ).toString();
i.geo = query.value( 1 ).toString();
i.hours = query.value( 2 ).toString();
i.status = query.value( 3 ).toString();
i.severity = query.value( 4 ).toString();
i.created = convertTime( query.value( 5 ).toString() );
i.last_update = convertTime( query.value( 7 ).toString() );
i.support_program = query.value( 8 ).toString();
i.subtype = query.value( 9 ).toString();
if ( query.value( 9 ).toString() == "Collaboration" )
{
QStringList srcrinfo;
i.isCr = true;
i.creator = getCreator( i.id, dbname );
srcrinfo = getSrForCr( i.id, mysqlname, reportname, dbname );
i.crsr = srcrinfo.at( 0 );
i.crsrcust = srcrinfo.at( 1 );
i.crsrdesc = srcrinfo.at( 2 );
}
else
{
i.isCr = false;
i.customer = query.value( 14 ).toString();
QString p = query.value( 15 ).toString();
QString f = query.value( 16 ).toString();
if ( p != f && !f.isEmpty() )
{
i.contact_phone = formatPhone( p, f );
}
else
{
i.contact_phone = p;
}
i.contact_firstname = query.value( 17 ).toString();
i.contact_lastname = query.value( 18 ).toString();
i.contact_email = query.value( 19 ).toString();
i.contact_title = query.value( 20 ).toString();
i.contact_lang = query.value( 21 ).toString();
QString op = query.value( 22 ).toString();
QString of = query.value( 23 ).toString();
if ( op != of && !of.isEmpty() )
{
i.onsite_phone = formatPhone( op, of );
}
else
{
i.onsite_phone = op;
}
}
i.service_level = query.value( 10 ).toInt();
i.brief_desc = query.value( 11 ).toString().replace( "]]>", "]]>" );
if ( query.value( 12 ).toString() == "Y" && !i.isCr )
{
i.critsit = true;
}
else
{
i.critsit = false;
}
if ( query.value( 13 ).toString() == "Y" )
{
i.high_value = true;
}
else
{
i.high_value = false;
}
i.detailed_desc = query.value( 24 ).toString().replace( "]]>", "]]>" );
i.alt_contact = query.value( 25 ).toString();
i.bugId = query.value( 26 ).toString();
i.cstNum = query.value( 27 ).toString();
i.owner = query.value( 28 ).toString();
i.subOwner = query.value( 29 ).toString();
if ( !i.bugId.isEmpty() )
{
i.bugDesc = getBugDesc( i.bugId, mysqlname );
}
//Database::checkLTSSbyId( i.cstNum, mysqlname );
list.append( i );
}
db.commit();
mysqldb.commit();
return list;
}
QueueItem Database::getSrInfo( const QString& sr, const QString& dbname, const QString& mysqlname, const QString& reportname )
{
QSqlDatabase db;
QSqlDatabase mysqldb;
if ( dbname.isNull() )
{
db = QSqlDatabase::database( "siebelDB" );
}
else
{
db = QSqlDatabase::database( dbname );
mysqldb = QSqlDatabase::database( mysqlname );
}
db.transaction();
mysqldb.transaction();
QSqlQuery query( db );
QueueItem i;
query.prepare( "select "
" sr.sr_num as ID, "
" case "
" when sr.BU_ID = '0-R9NH' then 'Default Organization' "
" when sr.BU_ID = '1-AHT' then 'EMEA' "
" when sr.BU_ID = '1-AHV' then 'ASIAPAC' "
" when sr.BU_ID = '1-AHX' then 'USA' "
" when sr.BU_ID = '1-AHZ' then 'LATIN AMERICA' "
" when sr.BU_ID = '1-AI1' then 'CANADA' "
" else 'Undefined' end as GEO, "
" cal.NAME as HOURS, "
" sr.SR_SUB_STAT_ID as STATUS, "
" sr.SR_SEV_CD as SEVERITY, "
" sr.CREATED, "
" sr.CREATED_BY, "
" sr.LAST_UPD as LAST_UPDATE, "
" e.NAME as SUPPORT_PROGRAM,"
" sr.X_SR_SUB_TYPE as SUBTYPE, "
" e.ENTL_PRIORITY_NUM as SERVICE_LEVEL, "
" SR_TITLE as BRIEF_DESC, "
" flag.ATTRIB_11 as CRITSIT, "
" flag.ATTRIB_56 as HIGH_VALUE, "
" ext.NAME as CUSTOMER, "
" REGEXP_REPLACE( g.WORK_PH_NUM, '(.*)' || CHR(10) || '(.*)', '\\1') AS CONTACT_PHONE,"
" REGEXP_REPLACE( g.WORK_PH_NUM, '(.*)' || CHR(10) || '(.*)', '\\2') AS FORMAT_STRING,"
" g.FST_NAME as CONTACT_FIRSTNAME, "
" g.LAST_NAME as CONTACT_LASTNAME, "
" g.EMAIL_ADDR as CONTACT_EMAIL, "
" g.JOB_TITLE as CONTACT_TITLE, "
" g.PREF_LANG_ID as CONTACT_LANG,"
" REGEXP_REPLACE( sr.X_ONSITE_PH_NUM, '(.*)' || CHR(10) || '(.*)', '\\1') AS ONSITE_PHONE,"
" REGEXP_REPLACE( sr.X_ONSITE_PH_NUM, '(.*)' || CHR(10) || '(.*)', '\\2') AS ONSITE_FORMAT_STRING,"
" sr.DESC_TEXT as DETAILED_DESC, "
" sr.X_ALT_CONTACT, "
" sr.X_DEFECT_NUM, "
" ext.X_ORACLE_CUSTOMER_ID "
"from "
" siebel.s_srv_req sr, "
" siebel.s_user u, "
" siebel.s_contact c, "
" siebel.s_contact g, "
" siebel.s_entlmnt e, "
" siebel.s_sched_cal cal, "
" siebel.s_org_ext ext, "
" siebel.s_prod_int prd, "
" siebel.s_org_ext_x flag "
"where "
" sr.owner_emp_id = u.row_id "
" and u.row_id = c.row_id "
" and g.row_id = sr.CST_CON_ID "
" and sr.sr_num = :sr "
" and sr.agree_id = e.row_id "
" and e.svc_calendar_id = cal.row_id "
" and sr.cst_ou_id = ext.row_id "
" and sr.X_PROD_FEATURE_ID = prd.row_id "
" and ext.row_id = flag.row_id" );
query.bindValue( ":sr", sr );
if ( !query.exec() ) qDebug() << query.lastError().text();
Debug::logQuery( query, db.connectionName() );
if ( query.next() )
{
i.id = query.value( 0 ).toString();
i.geo = query.value( 1 ).toString();
i.hours = query.value( 2 ).toString();
i.status = query.value( 3 ).toString();
i.severity = query.value( 4 ).toString();
i.created = convertTime( query.value( 5 ).toString() );
i.last_update = convertTime( query.value( 7 ).toString() );
i.support_program = query.value( 8 ).toString();
i.subtype = query.value( 9 ).toString();
if ( query.value( 9 ).toString() == "Collaboration" )
{
i.isCr = true;
i.creator = getCreator( i.id, dbname );
}
else
{
i.isCr = false;
i.customer = query.value( 14 ).toString();
QString p = query.value( 15 ).toString();
QString f = query.value( 16 ).toString();
if ( p != f && !f.isEmpty() )
{
i.contact_phone = formatPhone( p, f );
}
else
{
i.contact_phone = p;
}
i.contact_firstname = query.value( 17 ).toString();
i.contact_lastname = query.value( 18 ).toString();
i.contact_email = query.value( 19 ).toString();
i.contact_title = query.value( 20 ).toString();
i.contact_lang = query.value( 21 ).toString();
QString op = query.value( 22 ).toString();
QString of = query.value( 23 ).toString();
if ( op != of && !of.isEmpty() )
{
i.onsite_phone = formatPhone( op, of );
}
else
{
i.onsite_phone = op;
}