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Player is malfunctioning [Mac] #5642

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mrkevinham opened this issue Dec 28, 2024 · 10 comments
Open
1 of 2 tasks

Player is malfunctioning [Mac] #5642

mrkevinham opened this issue Dec 28, 2024 · 10 comments
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@bambu123
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bug Something isn't working

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@mrkevinham
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mrkevinham commented Dec 28, 2024 •
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Bambu Studio Version

1.10.1.50

Where is the application from?

Bambu Lab Official website

OS version

macOs Sierra 15.2

Additional system information

No response

Printer

Bambu Labs P1S

How to reproduce

  1. Go to Devices
  2. Click play button on player

Actual results

Player stays black.
Receive error: Player is malfunctioning. Please reinstall the system player.

Tried deleting and reinstalling Bambu Studio software
Occurs with any print.
Bambu Studio app on my iPhone shows the live preview without issue

Expected results

Live view of print in process

Project file & Debug log uploads

debug_Sat_Dec_28_12_21_49_29875.log.0.zip

Checklist of files to include

  • Log file
  • Project file
@mrkevinham mrkevinham added the bug Something isn't working label Dec 28, 2024
@AndreasFeldt
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I have the same issue, have also tried reinstalling bambu studio without success

@bambu123
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bambu123 commented Dec 30, 2024 via email

@gcstr
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gcstr commented Dec 30, 2024 •
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The same thing started to happen with me yesterday, right after the firmware update on the printer
Screenshot 2024-12-30 at 14 23 26

@c0desurfer
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Same problem on Mac with X1C.

@lennvilardi
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Same here too with X1C

@c0desurfer
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c0desurfer commented Dec 30, 2024 •
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Interesting stuff in log files.

2024-12-30 12:42:35.394081[Thread 0x00000001efd44240]:MediaPlayCtrl::TogglePlay
2024-12-30 12:42:35.396667[Thread 0x00000001efd44240]:MediaPlayCtrl::SetStatus: Initializing... tutk_state: disable
2024-12-30 12:42:36.090895[Thread 0x00000004b59a3000]:MediaPlayCtrl: bambu:///tutk?uid=JDCV************111A&authkey=********&passwd=******&region=us&device=<SNIP>&net_ver=01.10.01.01&dev_ver=01.08.02.00&refresh_url=1&cli_id=efd22cc1-46cd-4b85-aca6-0036cc6ad511&cli_ver=01.10.01.50
2024-12-30 12:42:36.091348[Thread 0x00000001efd44240]:MediaPlayCtrl::SetStatus: Loading... tutk_state: disable
2024-12-30 12:42:36.092417[Thread 0x000000016bccb000]:MediaPlayCtrl: start load
2024-12-30 12:42:36.096677[Thread 0x00000001efd44240]:[BambuTunnelTutk::open] IOTC_Connect_ByUIDEx(JDCV************111A).......
2024-12-30 12:42:36.220987[Thread 0x00000001efd44240]:[BambuTunnelTutk::open] IOTC_Connect_ByUIDEx OK SID [0]
2024-12-30 12:42:36.221009[Thread 0x00000001efd44240]:[BambuTunnelTutk::open] Device[JDCV************111A] IOTCVersion[4030302]
2024-12-30 12:42:36.221013[Thread 0x00000001efd44240]:[BambuTunnelTutk::dump_stat] Device is from 192.*****.168:35378[JDCV************111A] Mode=LAN
2024-12-30 12:42:36.221016[Thread 0x00000001efd44240]:[BambuTunnelTutk::dump_stat] Device info VER[4030302] NAT[0]
2024-12-30 12:42:36.221735[Thread 0x00000001efd44240]:[BambuTunnelTutk::open] avClientStartEx failed [-22005]
2024-12-30 12:42:36.221745[Thread 0x00000001efd44240]:[BambuTunnelTutk::tutkClose] IOTC_Session_Close calling [0]....
2024-12-30 12:42:36.221784[Thread 0x000000016bccb000]:MediaPlayCtrl: end load
2024-12-30 12:42:36.222313[Thread 0x00000001efd44240]:MediaPlayCtrl::onStateChanged: 0, last_state: 5
2024-12-30 12:42:36.222333[Thread 0x00000001efd44240]:MediaPlayCtrl::onStateChanged: size: 0x0
2024-12-30 12:42:36.222509[Thread 0x00000001efd44240]:MediaPlayCtrl::SetStatus: Please check the network and try again. You can restart or update the printer if the issue persists. [2:-22005] <12-30 12:42> tutk_state: disable
2024-12-30 12:42:36.223526[Thread 0x000000016bccb000]:MediaPlayCtrl: start stop
2024-12-30 12:42:36.223538[Thread 0x000000016bccb000]:MediaPlayCtrl: end stop
2024-12-30 12:42:36.223606[Thread 0x00000001efd44240]:MediaPlayCtrl::onStateChanged: 0, last_state: 3
2024-12-30 12:42:36.223743[Thread 0x00000001efd44240]:MediaPlayCtrl::onStateChanged: 0, last_state: 3
2024-12-30 12:42:36.228042[Thread 0x00000001efd44240]:[BambuTunnelTutk::tutkClose] IOTC_Session_Close OK
2024-12-30 12:42:36.228060[Thread 0x00000001efd44240]:[BambuTunnel::close]
2024-12-30 12:42:41.474646[Thread 0x00000001efd44240]:MediaPlayCtrl::SetStatus: Initializing... tutk_state: enable
2024-12-30 12:42:42.097027[Thread 0x00000004b59a3000]:MediaPlayCtrl: bambu:///tutk?uid=JDCV************111A&authkey=********&passwd=******&region=us&device=<SNIP>&net_ver=01.10.01.01&dev_ver=01.08.02.00&refresh_url=1&cli_id=efd22cc1-46cd-4b85-aca6-0036cc6ad511&cli_ver=01.10.01.50
2024-12-30 12:42:42.097258[Thread 0x00000001efd44240]:MediaPlayCtrl::SetStatus: Loading... tutk_state: enable
2024-12-30 12:42:42.099213[Thread 0x000000016bccb000]:MediaPlayCtrl: start load
2024-12-30 12:42:42.105539[Thread 0x00000001efd44240]:[BambuTunnelTutk::open] IOTC_Connect_ByUIDEx(JDCV************111A).......
2024-12-30 12:42:42.263853[Thread 0x00000001efd44240]:[BambuTunnelTutk::open] IOTC_Connect_ByUIDEx OK SID [0]
2024-12-30 12:42:42.263901[Thread 0x00000001efd44240]:[BambuTunnelTutk::open] Device[JDCV************111A] IOTCVersion[4030302]
2024-12-30 12:42:42.263909[Thread 0x00000001efd44240]:[BambuTunnelTutk::dump_stat] Device is from 192.*****.168:35378[JDCV************111A] Mode=LAN
2024-12-30 12:42:42.263917[Thread 0x00000001efd44240]:[BambuTunnelTutk::dump_stat] Device info VER[4030302] NAT[0]
2024-12-30 12:42:42.265459[Thread 0x000000016bccb000]:MediaPlayCtrl: end load
2024-12-30 12:42:42.269885[Thread 0x00000001efd44240]:MediaPlayCtrl::onStateChanged: 0, last_state: 5
2024-12-30 12:42:42.269917[Thread 0x00000001efd44240]:MediaPlayCtrl::onStateChanged: size: 0x0
2024-12-30 12:42:42.270413[Thread 0x00000001efd44240]:MediaPlayCtrl::SetStatus: Player is malfunctioning. Please reinstall the system player. [2:2] <12-30 12:42> tutk_state: enable
2024-12-30 12:42:42.271654[Thread 0x000000016bccb000]:MediaPlayCtrl: start stop
2024-12-30 12:42:42.271669[Thread 0x00000001efd44240]:MediaPlayCtrl::onStateChanged: 0, last_state: 3
2024-12-30 12:42:42.271675[Thread 0x000000016bccb000]:MediaPlayCtrl: end stop

Most probably related, see https://apple.stackexchange.com/questions/475737/how-can-i-manually-allow-local-network-access-for-an-app.

Relevant code at

BambuStudio/src/slic3r/GUI/MediaPlayCtrl.cpp

Line 33 in c1b3cc0

{2, L("Player is malfunctioning. Please reinstall the system player.")},
.

By the way... what the heck Bambu? See

BambuStudio/src/slic3r/GUI/MediaPlayCtrl.cpp

Line 136 in c1b3cc0

m_lan_user = "bblp";
.

m_lan_user = "bblp";
m_lan_passwd = "bblp";

@c0desurfer c0desurfer mentioned this issue Jan 1, 2025
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@JeremyLaurenson
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JeremyLaurenson commented Jan 1, 2025 •
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I am having the same issue. Company enforced policy does not allow me to turn off the firewall (I wouldn't anyway) and this was not an issue in the past.

@c0desurfer c0desurfer mentioned this issue Jan 1, 2025
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@m67hoff
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m67hoff commented Jan 1, 2025

I have the same issue - the problem started with the MacOS update to 15.2 before it was working. (BTW: same issue in Orca slicer)

@sneakyjoeru
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sneakyjoeru commented Jan 1, 2025 •
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Same, after update

@bobg2023
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bobg2023 commented Jan 1, 2025

I have the same issue

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@gcstr @JeremyLaurenson @mrkevinham @lennvilardi @c0desurfer @m67hoff @AndreasFeldt @sneakyjoeru @bambu123 @bobg2023