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help.html
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<!DOCTYPE html><!-- This site was created in Webflow. http://www.webflow.com -->
<!-- Last Published: Tue Aug 31 2021 16:07:42 GMT+0000 (Coordinated Universal Time) -->
<html data-wf-page="5ea199b4f3980b46f67a11e1" data-wf-site="5ea199b4f3980b7c657a11da" lang="pt-br">
<head>
<meta charset="utf-8">
<title>Help - AZPay Smart Payment Solutions</title>
<meta content="Receba os seus pagamentos de modo fácil e totalmente seguro. Venda na internet do jeito que você quer. Temos diversos modelos e preços que cabem no seu bolso. Ofereça pagamentos com todas as bandeiras e receba em até um dia útil de forma simples e rápida mesmo você sendo desbancarizado ou com restrições." name="description">
<meta content="Help - AZPay Smart Payment Solutions" property="og:title">
<meta content="Receba os seus pagamentos de modo fácil e totalmente seguro. Venda na internet do jeito que você quer. Temos diversos modelos e preços que cabem no seu bolso. Ofereça pagamentos com todas as bandeiras e receba em até um dia útil de forma simples e rápida mesmo você sendo desbancarizado ou com restrições." property="og:description">
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<meta content="Help - AZPay Smart Payment Solutions" property="twitter:title">
<meta content="Receba os seus pagamentos de modo fácil e totalmente seguro. Venda na internet do jeito que você quer. Temos diversos modelos e preços que cabem no seu bolso. Ofereça pagamentos com todas as bandeiras e receba em até um dia útil de forma simples e rápida mesmo você sendo desbancarizado ou com restrições." property="twitter:description">
<meta content="https://www.azpay.com.br/images/og_facebook.png" property="twitter:image">
<meta property="og:type" content="website">
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<meta name="google-site-verification" content="Eos65Wlu7W0HliY70rBwQGUtFseIGgpchW08nooexuA">
<meta property="og:url" content="https://www.azpay.com.br/">
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<meta property="og:title" content="AZPay - Smart Payment Solutions">
<meta property="og:description" content="Receba os seus pagamentos de modo fácil e totalmente seguro. Venda na internet do jeito que você quer. Temos diversos modelos e preços que cabem no seu bolso. Ofereça pagamentos com todas as bandeiras e receba em até um dia útil de forma simples e rápida mesmo você sendo desbancarizado ou com restrições.">
<meta property="og:image" content="https://azpay.com.br/images/og_facebook.png">
<meta name="twitter:card" content="summary">
<meta name="twitter:site" content="@azpay_payments">
<meta name="twitter:creator" content="@azpay_payments">
<meta name="twitter:title" content="AZPay - Smart Payment Solutions">
<meta name="twitter:image" content="https://azpay.com.br/images/og_twitter.png">
<meta name="twitter:url" content="https://azpay.com.br/">
<meta name="twitter:card" content="summary">
<meta name="twitter:description" content="Receba os seus pagamentos de modo fácil e totalmente seguro. Venda na internet do jeito que você quer. Temos diversos modelos e preços que cabem no seu bolso. Ofereça pagamentos com todas as bandeiras e receba em até um dia útil de forma simples e rápida mesmo você sendo desbancarizado ou com restrições.">
</head>
<body class="international">
<div class="top-bar"></div>
<div id="top-header" class="div-block-4">
<div class="container-fluid w-container">
<div class="div-block-3">
<a href="https://www.azpay.com.br/blog/" target="_blank" class="top-nav-link">Blog</a>
<a href="https://status.azpay.com.br/?utm_source=azpay" target="_blank" class="top-nav-link">Status</a>
<div class="w-embed">
<style>
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<div class="w-embed">
<style>
</style>
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<div data-i18n="header.ecommerce" class="nav-ps-label">E-commerce</div>
</a>
<div class="nav-link nav-ps hidden">
<div data-i18n="header.solutions" class="nav-ps-label">Solutions</div>
<div class="nav-ps-dropdown">
<a href="#" class="nav-ps-li w-inline-block">
<h3>Checkout</h3>
</a>
<a href="#" class="nav-ps-li w-inline-block">
<h3>Components</h3>
</a>
<a href="#" class="nav-ps-li w-inline-block">
<h3>Payments API</h3>
</a>
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<a data-i18n="header.precos" href="pricing.html" class="nav-link">Preços</a>
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<nav class="dropdown-list w-dropdown-list">
<div>
<a href="produtos/pix-azpay-receba-na-hora.html" class="link-dropdown w-inline-block"><img src="images/api.png" width="20" alt="">
<div data-i18n="header.pix" class="text-dropdown">PIX</div>
</a>
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<div data-i18n="header.splitPagamento" class="text-dropdown">Split de pagamento</div>
</a>
</div>
<div>
<a href="produtos/boletos-azpay-smart-payment-solutions.html" class="link-dropdown w-inline-block"><img src="images/icon-boleto-black.png" width="20" alt="">
<div data-i18n="header.boletos" class="text-dropdown">Boletos</div>
</a>
</div>
<div>
<a href="produtos/maquininhas-azpay-smart-payment-solutions.html" class="link-dropdown w-inline-block"><img src="images/icon-maquininha-black.png" width="20" alt="">
<div data-i18n="header.maquininhas" class="text-dropdown">Maquininhas</div>
</a>
<a data-anchor="gateway-pagamento" href="produtos/produtos-azpay-smart-payment-solutions.html" class="link-dropdown w-inline-block"><img src="images/icon-gateway.svg" width="20" alt="">
<div data-i18n="header.gateway" class="text-dropdown">Gateway de pagamento</div>
</a>
<a data-anchor="checkout-transparente" href="produtos/produtos-azpay-smart-payment-solutions.html" class="link-dropdown w-inline-block"><img src="images/icon-checkout-transparente.png" width="20" alt="">
<div data-i18n="header.checkout" class="text-dropdown">Checkout transparente</div>
</a>
<a data-anchor="api-pagamentos" href="produtos/produtos-azpay-smart-payment-solutions.html" target="_blank" class="link-dropdown w-inline-block"><img src="images/api.png" width="20" alt="">
<div data-i18n="header.api" class="text-dropdown">API de pagamentos</div>
</a>
<a data-anchor="cashin-cashout" href="produtos/produtos-azpay-smart-payment-solutions.html" class="link-dropdown w-inline-block"><img src="images/icon-cashin.png" width="20" alt="">
<div data-i18n="header.cash" class="text-dropdown">Cash in / Cash Out</div>
</a>
<a data-anchor="credenciamento" href="produtos/produtos-azpay-smart-payment-solutions.html" class="link-dropdown w-inline-block"><img src="images/eu-iria.png" width="20" alt="">
<div data-i18n="header.credenciamento" class="text-dropdown">Credenciamento</div>
</a>
<a data-anchor="recorrencia-assinaturas" href="produtos/produtos-azpay-smart-payment-solutions.html" class="link-dropdown w-inline-block"><img src="images/recorrencia.svg" width="20" alt="">
<div data-i18n="header.recorrencias" class="text-dropdown">Recorrências</div>
</a>
<a href="produtos/produtos-azpay-smart-payment-solutions.html" class="link-dropdown w-inline-block">
<div data-i18n="header.todos" class="text-dropdown">Todos os Produtos</div>
</a>
</div>
</nav>
</div>
<a id="nav-blog" data-i18n="header.devs" href="https://doc.azpay.com.br/" target="_blank" class="nav-link">Desenvolvedores</a>
<a data-i18n="header.ajuda" href="help.html" aria-current="page" class="nav-link w--current">Ajuda</a>
</div>
</div>
<div class="sign-container">
<a id="sign-link" data-i18n="header.inicarSessao" href="https://hub.azpay.com.br/" target="_blank" class="sign-link">Iniciar sessão</a><img src="images/arrow-right.png" alt="">
</div>
</div>
<div class="header-container-mobile w-container">
<div id="left-container" class="left-container">
<a href="index.html" class="logo-link w-inline-block"><img src="images/logo_horizontal.svg" alt="" class="logo-svg"><img src="images/logo_vertical.svg" alt="" class="logo-vertical"></a>
</div>
<div data-collapse="medium" data-animation="over-right" data-duration="150" data-no-scroll="1" data-doc-height="1" role="banner" class="navbar w-nav">
<div class="container w-container">
<nav role="navigation" class="nav-menu w-nav-menu">
<div id="left-container" class="left-container left-container-mobile">
<a href="#" class="logo-link w-inline-block"><img src="images/logo_horizontal.svg" alt="" class="logo-svg"><img src="images/logo_vertical.svg" alt="" class="logo-vertical"></a>
<div class="menu-button menu-inside w-nav-button"><img src="images/x.svg" alt=""></div>
<div class="top-bar"></div>
</div>
<a href="index.html" data-i18n="header.home" class="nav-link-mobile w-nav-link">Início</a>
<a href="produtos/produtos-azpay-smart-payment-solutions.html" data-i18n="header.produtos" target="_blank" class="nav-link-mobile w-nav-link">Produtos</a>
<a href="e-commece-azpay-smart-payment-solutions.html" data-i18n="header.ecommerce" class="nav-link-mobile w-nav-link">E-commerce</a>
<a href="pricing.html" data-i18n="header.precos" class="nav-link-mobile w-nav-link">Preços</a>
<a href="produtos/split-de-pagamentos-azpay-smart-payment-solutions.html" data-i18n="header.splitPagamento" target="_blank" class="nav-link-mobile w-nav-link">Split de Pagamentos</a>
<a href="produtos/boletos-azpay-smart-payment-solutions.html" data-i18n="header.boletos" target="_blank" class="nav-link-mobile w-nav-link">Boletos</a>
<a href="produtos/maquininhas-azpay-smart-payment-solutions.html" data-i18n="header.maquininhas" target="_blank" class="nav-link-mobile w-nav-link">Maquininhas</a>
<a href="https://azpay.com.br/blog/" data-i18n="header.devs" target="_blank" class="nav-link-mobile w-nav-link">Desenvolvedores</a>
<a href="help.html" data-i18n="header.ajuda" aria-current="page" class="nav-link-mobile w-nav-link w--current">Ajuda</a>
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<a data-i18n="header.signin" href="#" class="sign-link">User Hub</a>
<a href="#" class="primary-btn w-inline-block">
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<div data-i18n="header.criarConta" class="primary-btn-text">CRIAR CONTA</div>
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</a>
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<div class="sign-container sign-container-tablet">
<a href="#" class="primary-btn w-inline-block">
<div class="primary-btn-container">
<div data-i18n="header.criarConta" class="primary-btn-text">CRIAR CONTA</div>
</div>
</a>
</div>
<div class="menu-button w-nav-button"><img src="images/menu.svg" width="24" alt=""></div>
</div>
</div>
</header>
<div class="help-main-section wf-section">
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<h1 data-i18n="help.title" class="help-title">Precisa de ajuda?</h1>
<h4 data-i18n="help.subtitle" class="help-subtitle">Veja nosso FAQ, leia a documentação, converse com o time. Estamos aqui para ajudar você e seu negócio crescer.</h4>
<div class="div-help-1 open-chat-btn">
<div class="columns-15 w-row">
<div class="column-10 w-col w-col-6">
<div class="help-item"><img src="images/mensagem.png" alt="" class="help-img">
<h3 data-i18m="help.chat.title" class="help-heading">CHAT</h3>
</div>
</div>
<div class="column-10 w-col w-col-6">
<div class="help-item help-item-transparent">
<p data-i18n="help.subtitle" class="text-help">Converse conosco, estamos aqui das 9:00 as 18:00 em dias da semana</p>
</div>
</div>
</div>
</div>
<div class="div-help-1 div-help-2">
<div class="columns-15 w-row">
<div class="column-10 w-col w-col-6">
<div class="help-item help-item2">
<p data-i18n="help.ticket.subtitle" class="text-help">Para quando você tiver um problema e precisar de mais espaço para explicar</p>
</div>
</div>
<div class="column-10 w-col w-col-6">
<a href="https://azpay.freshdesk.com/support/tickets/new" target="_blank" class="help-item help-item2 help-item-color w-inline-block"><img src="images/enviar.png" sizes="(max-width: 479px) 100vw, 80px" srcset="images/enviar-p-500.png 500w, images/enviar.png 512w" alt="" class="help-img">
<h3 class="help-heading">TICKET</h3>
</a>
</div>
</div>
</div>
<div class="div-help-1 div-help-3">
<div class="columns-15 w-row">
<div class="column-10 w-col w-col-6">
<a href="https://wa.me/5511992686502" target="_blank" class="help-item w-inline-block"><img src="images/whatsapp.png" sizes="(max-width: 479px) 100vw, 80px" srcset="images/whatsapp-p-500.png 500w, images/whatsapp.png 512w" alt="" class="help-img">
<h3 data-i18m="help.whatsapp.title" class="help-heading">WHATSAPP</h3>
</a>
</div>
<div class="column-10 w-col w-col-6">
<div class="help-item help-item-transparent">
<p data-i18n="help.whatsapp.subtitle" class="text-help">Converse conosco, estamos aqui das 9:00 as 18:00 em dias da semana</p>
<a href="https://wa.me/5511989664428" target="_blank" class="link-block-3 w-inline-block">
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