From 86ab863f8869da80346f1ebc0a84b23cd4c3d669 Mon Sep 17 00:00:00 2001 From: jency Date: Thu, 8 Aug 2024 20:49:41 +0530 Subject: [PATCH] Added Grievance Redressal Page --- footer/footer.html | 2 +- pages/Grievance Redressal/index.html | 125 +++++++++++++++++++++++++++ pages/Grievance Redressal/styles.css | 66 ++++++++++++++ 3 files changed, 192 insertions(+), 1 deletion(-) create mode 100644 pages/Grievance Redressal/index.html create mode 100644 pages/Grievance Redressal/styles.css diff --git a/footer/footer.html b/footer/footer.html index 11b11845..2ca5c13a 100644 --- a/footer/footer.html +++ b/footer/footer.html @@ -67,7 +67,7 @@
CONSUMER POLICY
  • Security
  • Privacy
  • Sitemap
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  • Grievance Redressal
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  • Grievance Redressal
  • EPR Compilance
    • diff --git a/pages/Grievance Redressal/index.html b/pages/Grievance Redressal/index.html new file mode 100644 index 00000000..162995e7 --- /dev/null +++ b/pages/Grievance Redressal/index.html @@ -0,0 +1,125 @@ + + + + + + + Grievance Redressal - Flipkart Clone + + + + + + + + +
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    Grievance Redressal Mechanism

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    Flipkart is duty bound to provide fair treatment to our Consumer and Consumer grievances.

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    What does "Grievance" mean?

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    Grievance means any issue related to the product/service which has been availed by the consumer from the Flipkart + Platform and consumer is seeking resolution for the same.

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    In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ and ‘Help + Centre’ tab available on this page.
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    Journey:

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    • Click on ‘Contact Us’ or ‘Help Centre’ tab
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    • It will open to Flipkart Help Center | 24x7 Customer Care Support
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    • Choose from Type of Issue / Help Topics
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    • Submit
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    If your query / complaint not resolved needs to be escalated : As per the applicable laws, Flipkart has appointed a + “Grievance Officer” to address your grievances.

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    Here are the details for Grievance officer:

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    Mr. Shremanth M

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    Designation: Senior Manager

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    Flipkart Internet Pvt Ltd Block B (Begonia),

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    8th Floor Embassy Tech Village,

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    Outer Ring Road, Devarabeesanahalli Village,

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    Varthur Hobli, Bengaluru East Taluk,

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    Bengaluru District, Karnataka : 560103, India

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    Contact no. : 044-45614700

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    • Our ‘Grievance Redressal Mechanism’ is as follows:
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      • Upon the receipt of a Consumer Grievance on the channels specified above.
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        • The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call + or SMS, and
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        • The Consumer shall receive a system generated “Unique ID” to track the grievance status +
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      • “Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously + within the timeline as prescribed in the applicable laws.
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      • A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
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        • When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website + and offers solutions to its grievance
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    For more details, please visit Terms of Use

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    + + + + + \ No newline at end of file diff --git a/pages/Grievance Redressal/styles.css b/pages/Grievance Redressal/styles.css new file mode 100644 index 00000000..4afc4b6c --- /dev/null +++ b/pages/Grievance Redressal/styles.css @@ -0,0 +1,66 @@ +body { + font-family: Arial, sans-serif; + line-height: 1.6; + margin: 0; + padding: 0; + background-color: #f4f4f4; +} + +header { + background-color: #2874f0; + color: white; + padding: 1rem 0; + text-align: center; +} + +h1 { + margin: 0; +} + +main { + max-width: 800px; + margin: 2rem auto; + padding: 1rem; + background-color: white; + border-radius: 5px; + box-shadow: 0 0 10px rgba(0, 0, 0, 0.1); +} + +section { + margin-bottom: 5rem; +} + +h2 { + color: #2874f0; +} + +h3 { + color: #2b2b2b; + margin-bottom: 0.5rem; +} + +ul { + list-style-type: disc; + margin: 0; + padding-left: 1.5rem; +} + +footer { + text-align: center; + padding: 1rem 0; + background-color: #2874f0; + color: white; + position: fixed; + width: 100%; + height: 1.5rem; + bottom: 0cqmax; +} + +a { + color: #2874f0; + text-decoration: none; +} + +a:hover { + text-decoration: underline; +} \ No newline at end of file