Amazon connect silent monitoring, barging by call center manager.

[arunraj-sandeza]

Hi guys,

I'm trying to do a feasibility for the amazon connect update, which was released on December 2022 - 2.4.1. This update consist of isSilentMonitor, isBarge, isSilentMonitorEnabled, isBargeEnabled, isUnderSupervision, updateMonitorParticipantState, getMonitorCapabilities, getMonitorStatus, isForcedMute.

Based on the doc and cheat sheet provided, I wasn't able to stimulate these events. Can someone help me out on which class, method that I need to depend on for these event. A small piece of script might be very helpful.

I have already tried the class let voiceConnection = new connect.VoiceConnection() , but nothing happens.