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yingdoli authored Sep 18, 2020
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# Amazon Connect Salesforce Lambda

The core functionality of the Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within Salesforce. The Amazon Connect CTI integration consists of two components, a managed [Salesforce package](https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EJH4yUAH) and an [AWS Serverless application](https://serverlessrepo.aws.amazon.com/#/applications/arn:aws:serverlessrepo:us-east-1:680944752362:applications~AmazonConnectSalesforceLambda), which can be deployed to your AWS environment.
The core functionality of the Amazon Connect CTI Adapter provides a WebRTC browser-based Contact Control Panel (CCP) within Salesforce. The Amazon Connect CTI integration consists of two components, a managed [Salesforce package](https://appexchange.salesforce.com/listingDetail?listingId=a0N3A00000EJH4yUAH) and an [AWS Serverless application](https://serverlessrepo.aws.amazon.com/applications/arn:aws:serverlessrepo:us-west-2:821825267871:applications~AmazonConnectSalesforceLambda), which can be deployed to your AWS environment.

With those components, customers can build a deep integration between the Amazon Connect contact center platform and Salesforce, the leading customer relationship management (CRM) platform. The collection of pre-build utilities enables a rapid integration between these two platforms. The AWS Serverless application package contains a set of common Lambda functions to be used by Amazon Connect to interact with Salesforce, allowing lookup, create and update operations for different Salesforce objects, like Contacts and Cases.

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