diff --git a/app/controllers/create_new_user_requests_controller.rb b/app/controllers/create_new_user_requests_controller.rb
index 24bc5e0c..2a974e91 100644
--- a/app/controllers/create_new_user_requests_controller.rb
+++ b/app/controllers/create_new_user_requests_controller.rb
@@ -34,16 +34,9 @@ def create_or_change_user_request_params
 
   def save_to_zendesk(submitted_request)
     super
-    requested_user = Support::GDS::RequestedUser.new(
+    Support::GDS::RequestedUser.new(
       create_or_change_user_request_params.slice(:name, :email, :organisation),
     )
-    create_or_update_user_in_zendesk(requested_user)
-  end
-
-  def create_or_update_user_in_zendesk(requested_user)
-    GDS_ZENDESK_CLIENT.users.create_or_update_user(requested_user)
-  rescue ZendeskAPI::Error::ClientError => e
-    exception_notification_for(e)
   end
 
   def organisation_options
diff --git a/spec/controllers/change_existing_user_requests_controller_spec.rb b/spec/controllers/change_existing_user_requests_controller_spec.rb
index f4fb24ac..5a38ede4 100644
--- a/spec/controllers/change_existing_user_requests_controller_spec.rb
+++ b/spec/controllers/change_existing_user_requests_controller_spec.rb
@@ -21,7 +21,6 @@ def valid_change_user_request_params
 
   before do
     login_as create(:user_manager)
-    zendesk_has_no_user_with_email(@user.email)
   end
 
   it "submits the request to Zendesk" do
diff --git a/spec/controllers/create_new_user_requests_controller_spec.rb b/spec/controllers/create_new_user_requests_controller_spec.rb
index 11d8cabd..b814024b 100644
--- a/spec/controllers/create_new_user_requests_controller_spec.rb
+++ b/spec/controllers/create_new_user_requests_controller_spec.rb
@@ -26,26 +26,18 @@ def valid_create_user_request_params
 
   before do
     login_as create(:user_manager)
-    zendesk_has_no_user_with_email(@user.email)
     stub_support_api_organisations_list
   end
 
-  it "submits the request to Zendesk and creates a Zendesk user with the requested user details" do
-    zendesk_has_no_user_with_email(valid_requested_user_params["email"])
+  it "submits the request to Zendesk" do
     stub_ticket_creation = stub_support_api_valid_raise_support_ticket(
       hash_including("tags" => %w[govt_form create_new_user]),
     )
-    stub_user_creation = stub_zendesk_user_creation(
-      email: "subject@digital.cabinet-office.gov.uk",
-      name: "subject",
-      verified: true,
-    )
 
     post :create, params: valid_create_user_request_params
 
     expect(request).to redirect_to("/acknowledge")
     expect(stub_ticket_creation).to have_been_made
-    expect(stub_user_creation).to have_been_made
   end
 
   it "re-displays the form with error messages if validation fails" do
@@ -61,17 +53,4 @@ def valid_create_user_request_params
 
     expect(response.body).to have_css("select option[selected='selected'][value='Cabinet Office (CO)']")
   end
-
-  it "doesn't expose an error to the user when automatic user creation goes wrong" do
-    zendesk_is_unavailable
-
-    allow_any_instance_of(Zendesk::ZendeskTickets).to receive(:raise_ticket)
-
-    expect(GovukError).to receive(:notify)
-      .with(kind_of(ZendeskAPI::Error::ClientError))
-
-    post :create, params: valid_create_user_request_params
-
-    expect(response).to redirect_to("/acknowledge")
-  end
 end
diff --git a/spec/features/change_existing_user_requests_spec.rb b/spec/features/change_existing_user_requests_spec.rb
index 679c4a0b..036339db 100644
--- a/spec/features/change_existing_user_requests_spec.rb
+++ b/spec/features/change_existing_user_requests_spec.rb
@@ -12,8 +12,6 @@
   end
 
   scenario "changing user permissions" do
-    zendesk_has_user(email: "bob@gov.uk", name: "Bob Fields")
-
     ticket_request = expect_zendesk_to_receive_ticket(
       "subject" => "Change an existing user's account",
       "requester" => hash_including("name" => "John Smith", "email" => "john.smith@agency.gov.uk"),
diff --git a/spec/features/create_new_user_requests_spec.rb b/spec/features/create_new_user_requests_spec.rb
index 4ad5c747..b6460297 100644
--- a/spec/features/create_new_user_requests_spec.rb
+++ b/spec/features/create_new_user_requests_spec.rb
@@ -22,8 +22,6 @@
       },
     ])
 
-    zendesk_has_no_user_with_email("bob@gov.uk")
-
     ticket_request = expect_zendesk_to_receive_ticket(
       "subject" => "Create a new user account",
       "requester" => hash_including("name" => "John Smith", "email" => "john.smith@agency.gov.uk"),
@@ -50,13 +48,6 @@
 [Additional comments]
 XXXX",
     )
-
-    user_creation_request = stub_zendesk_user_creation(
-      email: "bob@gov.uk",
-      name: "Bob Fields",
-      verified: true,
-    )
-
     visit "/"
 
     click_on "Create a new user"
@@ -73,6 +64,5 @@
     user_submits_the_request_successfully
 
     expect(ticket_request).to have_been_made
-    expect(user_creation_request).to have_been_made
   end
 end