From e03c85739b8a78241ed66bd6fa8b80306bc88571 Mon Sep 17 00:00:00 2001 From: Daniel Sevostyanov <12199206+SevDan@users.noreply.github.com> Date: Sat, 20 Mar 2021 17:14:34 +0400 Subject: [PATCH] #1 Continued Standard n.1 to 4.Marketing --- ...nt-and-operations-01-incomplete-000001.txt | 177 +++++++++++++++++- 1 file changed, 170 insertions(+), 7 deletions(-) diff --git a/common/development/1/mgppqs-1-common-development-and-operations-01-incomplete-000001.txt b/common/development/1/mgppqs-1-common-development-and-operations-01-incomplete-000001.txt index 2ea5268..7c7d38e 100644 --- a/common/development/1/mgppqs-1-common-development-and-operations-01-incomplete-000001.txt +++ b/common/development/1/mgppqs-1-common-development-and-operations-01-incomplete-000001.txt @@ -18,6 +18,9 @@ Next recommendations could be useful for all software development & operations t - SSO - Single Sign-On - System Business Value Source* - main source of system business value. When it doesn't works, system cannot invoce benefits. (*maybe some better general term exists, just didn't remember it at writing moment - SevDan) +- SLA - Service Level Agreement +- TMT - Test Management Tool +- VCS - Version Control System 3. Preconditions @@ -116,11 +119,12 @@ D. Common Topics 3. Team Tools & Software 3.1. Messengers 3.2. Project & Product Management - 3.3. Bug Reporting - 3.4. TMS - 3.5. WIKI - 3.6. VCS - 3.7. ISMS + 3.3. Help Desks + 3.4. Bug Tracking + 3.5. TMT + 3.6. Wiki + 3.7. VCS + 3.8. ISMS 4. Marketing 4.1. Big Picture 4.2. Problems @@ -957,7 +961,143 @@ One on one, performance reviews, promotion meetings can help in motivation manag 2. Infrastructure --- TODO 2 -- +When you decide to open your game for public, you should choose deployment infrastructure. +It means you should plan budget, deployment pipeline, monitoring strategy etc. +You can build your own infrastructure or use some ready services. + +2.1. Infrastructure Providers + +You should use only robust and reliable providers. Get licenced solutions with real SLA. +Provider without good monitoring cannot provide you any SLA, if he has 'SLA' on site, it just a marketing bullshit. +SLA based on SLI (Service Level Indicator) and SLO (Service Level Objectives). +So, no one cant provide you SLA without concrete SLI and SLO. (it impossible to achieve undefined goals) + +Ask your provider what his SLA means. What indicators he uses, what objectives he target at. +If he cant answer this questions complete, his SLA just a marketing bullshit. + +2.2. Internal Tools & Products + +When you start develop your own tools, products, infrastructure components and other side-solutions, you should be sure that you can maintain it. +If you cant, you should use some 3rd party alternatives or get qualified outsource or even consultancy. +Don't avoid difficult solutions removing. You should minimize overheads and refuse of trash. + +It will be better to develop small tools with small responsibility that easier to maintan and replacement. +You can build your own CLIs, bash scripts, internal microservices, but you shouldn't create your own kubernetes. + +2.3. Cloud Providers + +Cloud providers has good features that can be useful for some solution parts. +It probably not compatible with latency critical solutions because networks overheads. +Remember about overheads, network problems, locality benefits. + +There are some nice cloud solutions that will be useful for all projects as cheap s3 storage, scalable web-site hosting or CDNs. +But some of theese cannot be used in games. (it probably hard to get good latency with serverless synchronization) + +Remember about cloud providers lock-in. If you use too specific features, it will be difficult to refuse of them. +For instance, serverless SDKs are typically (but not always) incompatible. + +2.4. Vendor Locking + +You must avoid vendor locking as well as you can. +Remember that your platform may cause locks too. +Use clean architecture instead of some built-in features if you want to get clean portable solution. + +If you cannot refuse of vendors solutions, you must maintain points of integration. +It means documents behavior, unordinary features and other specal information about your vendor. + +3. Team Tools & Software + +3.1. Messengers + +You can use different messengers for work, but some of this has advanced features that will increase your productivity. +There are some requirements for good corporative messangers: +1. It shouldn't be personal messanger. (you must separate personal life and work) +2. It should have dedicated channels / rooms. +3. It should have discussion threads (dedicated discussion for message in channel) +4. It should have access management (permissions) +5. It should have API for integration +6. It should be safety and secured + +There are some good messengers for teams: Telegram, Slack, JetBrains Space (more than just messenger), gitter and other. +If you want to use different messengers for different purposes, you can integrate it. (i.e. with matterbridge software) + +3.2. Project & Product Management + +There are software to manage projects and products development. +It helps you with your pipelines, strategies, planning and activity monitoring. +Some of theese have time tracking & +You can integrate it with BI tools for big projects to get more advanced data analytics. +Some of them can be integrated with helpdesks. + +There are project management tools: OpenProject, Atlassian JIRA, JetBrains YouTrack. + +3.3. Help Desks + +When your team grow up and you got a lot of users feedback, you should manage technical support with some systems. +There are some help desks for real world IT departmenets, enterprise products support and other systems that useful for b2b business. +Some of them can be used for b2c technical support or be customized to used for that purposes. +You can use osTicket for support, it has email supports, dashboards and other features. +Another way is use forums topics and create and manage tickets into your project management or bug report tools. +You can choose your way depends on your needs. + +3.4. Bug Tracking + +Bug reporting tools is a project management ancestors. It based on tickets system too and provides you basic functional for track issues. +There are a old-fashioned bug tracking systems like BugZilla. +You can use it instead of project management tool in pair with more lightweight management tools like Trello (kanban desk) or Pivotal Tracker. +Another way is use it in pair with complete project management tool just for some users to reduce costs, but it may be overhead. + +3.5. TMT + +TMT - Tests Management Tool + +Test management tool is a neccessary software for QA department. It contains main test documentation - test cases. +So, you should use TMT to get good quality assurance experience. +There are many TMT tools. Some of them are: +1. Zephyr - good for Jira users. +2. TestLink - popular opensource TMT. +3. FitNesse - nice test cases wiki and ATDD tool that you can use as TMT. +4. TestRails - complete TMT. + +You should choose some TMT depends on your needs and experience. +Pay attention at tools ROI. Can you get benefit for your spents? + +3.6. Wiki + +Wiki is a complete software to share internal information. +There are some tools with spaces segregation, documents versioning and other features. +It can be helpful for any medium or big teams. +There are products you can use as wiki: +1. GitBook - good for opensource & development only teams. +2. Atlassian Confluence - good for big teams with big budgets. +3. Notion - simple and cheap tool. +4. MediaWiki - robust & mature tool, good for stable documents (with rare changing). + +You should pay attention to next requirements: +1. Changing Frequency - how often you will change info in wiki? +2. Read Frequency - how ofthen your wiki will be read? +3. Access management - can you manage permissions enought? +4. Data storage - what type of database your wiki system use? +Do you want to restore your history data? + +3.7. VCS + +You should use VCS (Version Control System) for some purposes. +Of course, your developers should use VCS for code development (as git or mercurial) with central repository. +But you can use VCS for some other purposes: configurations, documents, reports, copywriting and so on. + +Git is the most popular and standard VCS at now. + +3.8. ISMS + +ISMS (Information Security Management System) is a software for security company policies management, incidents management, security monitoring and analysis. +The most popular ISMS are based on ISO 27001. +If you don't want to be certified by ISO 27001, you probably should use free software instead of big enterprise products. +There is a good opensource ISMS - Verinice. It is ISO 27001 compatible and has simple GUI. + +4. Marketing + +-- TODO 4 -- -- TODO -- 7. Criteria @@ -971,6 +1111,8 @@ Amazon s3 storage service : aws.amazon.com/ru/s3 Ceph object storage : ceph.io OpenStack cloud software : openstack.org (swift component is a object storage) Jenkins CI/CD : jenkins.io +Travis CI : travis-ci.com +JetBrains TeamCity : jetbrains.com/teamcity Grafana : grafana.com Prometheus : grafana.com/oss/prometheus Rclone : rclone.org @@ -990,12 +1132,33 @@ Akka : akka.io Pulsar : pulsar.apache.org/en rotor : github.com/basiliscos/cpp-rotor Orleans : dotnet.github.io/orleans +matterbridge : github.com/42wim/matterbridge +Telegram : telegram.org +Slack : slack.com +JetBrains Space : jetbrains.com/space +gitter : gitter.im +Atlassian Jira : atlassian.com/software/jira +JetBrains YouTrack : jetbrains.com/youtrack +osTicket : github.com/osTicket/osTicket +BugZilla : bugzilla.org +Trello : trello.com +Pivotal Tracker : pivotaltracker.com +Zephyr TMT : getzephyr.com +TestLink : testlink.org +FitNesse : fitnesse.org +TestRails : gurock.com/testrail +GitBook : gitbook.com +Atlassian Confluence : atlassian.com/software/confluence +Notion : notion.so +MediaWiki : mediawiki.org/wiki/MediaWiki +git : git-scm.com +ISMS Online (ISMS Software) : isms.online +Verinice ISMS : github.com/SerNet/verinice Agile Manifesto : agilemanifesto.org Martin Fowler blog : martinfowler.com Joel Spolsky about leaky abstractions : joelonsoftware.com/2002/11/11/the-law-of-leaky-abstractions OWASP ASVS standard : github.com/OWASP/ASVS -ISMS Online (ISMS Software) : isms.online Event Sourcing by Martin Fowler : martinfowler.com/eaaDev/EventSourcing.html CQRS by Martin Fowler : martinfowler.com/bliki/CQRS.html Reactive Manifesto : reactivemanifesto.org