From 1791dce8102e3a9e98bd57168c13cc6c275e4a33 Mon Sep 17 00:00:00 2001
From: eLBati <lb@takobi.online>
Date: Wed, 8 Jul 2020 16:00:00 +0200
Subject: [PATCH] [PR #463] [IMP] helpdesk_mgmt: Show attachments on portal's
 ticket view

Forward port of 656c2d933586fcb08a50488ee5b0cd27b56dfe03

Note that the commit fc3905eaa2330e7d70714f9a614eb2b48d4d173f (allow portal users to write tickets) has not been forward ported as it is not necessary
---
 helpdesk_mgmt/controllers/myaccount.py        | 11 +++++++
 .../views/helpdesk_ticket_templates.xml       | 31 ++++++++++++++-----
 2 files changed, 34 insertions(+), 8 deletions(-)

diff --git a/helpdesk_mgmt/controllers/myaccount.py b/helpdesk_mgmt/controllers/myaccount.py
index 7772bb306b..7f0bfa0d71 100644
--- a/helpdesk_mgmt/controllers/myaccount.py
+++ b/helpdesk_mgmt/controllers/myaccount.py
@@ -113,10 +113,21 @@ def _ticket_get_page_view_values(self, ticket, **kwargs):
         closed_stages = request.env["helpdesk.ticket.stage"].search(
             [("closed", "=", True)]
         )
+        files = (
+            request.env["ir.attachment"]
+            .sudo()
+            .search(
+                [
+                    ("res_model", "=", "helpdesk.ticket"),
+                    ("res_id", "=", ticket.id),
+                ]
+            )
+        )
         values = {
             "page_name": "ticket",
             "ticket": ticket,
             "closed_stages": closed_stages,
+            "files": files,
         }
 
         if kwargs.get("error"):
diff --git a/helpdesk_mgmt/views/helpdesk_ticket_templates.xml b/helpdesk_mgmt/views/helpdesk_ticket_templates.xml
index c4f658a585..832a95934f 100644
--- a/helpdesk_mgmt/views/helpdesk_ticket_templates.xml
+++ b/helpdesk_mgmt/views/helpdesk_ticket_templates.xml
@@ -54,14 +54,14 @@
             <t t-set="breadcrumbs_searchbar" t-value="True" />
             <form method="POST" t-attf-action="/new/ticket">
                 <h3>Tickets
-            <t t-call="portal.portal_searchbar" />
-            <button
+                    <t t-call="portal.portal_searchbar" />
+                    <button
                         name="create_new_ticket"
                         type="action"
                         class="btn btn-primary"
                         style="float: right; margin-right: 5px;"
                     >New Ticket</button>
-          </h3>
+                </h3>
                 <input
                     type="hidden"
                     name="csrf_token"
@@ -184,13 +184,28 @@
                                     <strong>Last Stage Update:</strong>
                                     <span t-field="ticket.last_stage_update" />
                                     <br />
+                                    <strong>Attachments:</strong>
+                                    <br />
+                                    <t t-foreach="files" t-as="f">
+                                        <t t-if="f.access_token">
+                                        <a
+                                                t-attf-href="/web/content/#{f.id}?download=true&amp;access_token=#{f.access_token}"
+                                                target="_blank"
+                                            >
+                                            <span class="fa fa-download" />
+                                            <span t-esc="f.name" />
+                                        </a>
+                                        <br />
+                                    </t>
+                                    </t>
+                                </div>
+                            </div>
+                            <div class="row mt8">
+                                <div class="col-md-12">
+                                    <h4 class="page-header">Description</h4>
+                                    <t t-raw="ticket.description" /><br />
                                 </div>
                             </div>
-                            <br />
-                            <br />
-                            <h4 class="page-header">Description</h4>
-                            <t t-raw="ticket.description" />
-                            <br />
                         </div>
                         <h4 class="page-header">History</h4>
                         <!-- Options:Ticket Chatter: user can reply -->