[PR OCA#463] [IMP] helpdesk_mgmt: Show attachments on portal's ticket…

… view Forward port of 656c2d9 Note that the commit fc3905e (allow portal users to write tickets) has not been forward ported as it is not necessary
PyTech-SRL · Apr 29, 2024 · 1791dce · 1791dce
1 parent 0cbb920
commit 1791dce
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Showing 2 changed files with 34 additions and 8 deletions.
diff --git a/helpdesk_mgmt/controllers/myaccount.py b/helpdesk_mgmt/controllers/myaccount.py
@@ -113,10 +113,21 @@ def _ticket_get_page_view_values(self, ticket, **kwargs):
         closed_stages = request.env["helpdesk.ticket.stage"].search(
             [("closed", "=", True)]
         )
+        files = (
+            request.env["ir.attachment"]
+            .sudo()
+            .search(
+                [
+                    ("res_model", "=", "helpdesk.ticket"),
+                    ("res_id", "=", ticket.id),
+                ]
+            )
+        )
         values = {
             "page_name": "ticket",
             "ticket": ticket,
             "closed_stages": closed_stages,
+            "files": files,
         }
 
         if kwargs.get("error"):

diff --git a/helpdesk_mgmt/views/helpdesk_ticket_templates.xml b/helpdesk_mgmt/views/helpdesk_ticket_templates.xml
@@ -54,14 +54,14 @@
             <t t-set="breadcrumbs_searchbar" t-value="True" />
             <form method="POST" t-attf-action="/new/ticket">
                 <h3>Tickets
-            <t t-call="portal.portal_searchbar" />
-            <button
+                    <t t-call="portal.portal_searchbar" />
+                    <button
                         name="create_new_ticket"
                         type="action"
                         class="btn btn-primary"
                         style="float: right; margin-right: 5px;"
                     >New Ticket</button>
-          </h3>
+                </h3>
                 <input
                     type="hidden"
                     name="csrf_token"
@@ -184,13 +184,28 @@
                                     <strong>Last Stage Update:</strong>
                                     <span t-field="ticket.last_stage_update" />
                                     <br />
+                                    <strong>Attachments:</strong>
+                                    <br />
+                                    <t t-foreach="files" t-as="f">
+                                        <t t-if="f.access_token">
+                                        <a
+                                                t-attf-href="/web/content/#{f.id}?download=true&amp;access_token=#{f.access_token}"
+                                                target="_blank"
+                                            >
+                                            <span class="fa fa-download" />
+                                            <span t-esc="f.name" />
+                                        </a>
+                                        <br />
+                                    </t>
+                                    </t>
+                                </div>
+                            </div>
+                            <div class="row mt8">
+                                <div class="col-md-12">
+                                    <h4 class="page-header">Description</h4>
+                                    <t t-raw="ticket.description" /><br />
                                 </div>
                             </div>
-                            <br />
-                            <br />
-                            <h4 class="page-header">Description</h4>
-                            <t t-raw="ticket.description" />
-                            <br />
                         </div>
                         <h4 class="page-header">History</h4>
                         <!-- Options:Ticket Chatter: user can reply -->