Labels are missing for few alerts

[annapook-netapp]

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Problem

when the alert is raised through harvest few labels are seen missing for below alerts.

SnapMirror active sync Relationship Out of Sync ---- $labels.error_msg is not available in yaml
SnapMirror Relationship Out of Sync ---- $labels.error_message is not available in yaml
Shelf Fan Failed --- few lables are missing
Node Panic------ reason not displayed
Cloud Tier Unreachable-- config name and reason are not displayed
Disk Out of Service--- labels are not displaying
HA Interconnect Down-- subject and reason is not displayed
Ransomware Activity Detected- message is not displayed

Configuration

No response

Poller

10.195.15.41

Version

24.02

Poller logs

No response

OS and platform

(Ubuntu 22.04.4

ONTAP or StorageGRID version

9.12

Additional Context

No response

References

No response

[cgrinds]

Related #3142

[Hardikl]

Validated with the dummy ems data:

1. SnapMirror active sync Relationship Out of Sync

           "message": {
                "severity": "error",
                "name": "sms.status.out.of.sync.cg"
            },
            "source": "notifyd",
            "parameters": [
                {
                    "name": "srccgpath",
                    "value": "1"
                },
                {
                    "name": "dstcgpath",
                    "value": "2"
                },
                {
                    "name": "cg_relationship_id",
                    "value": "RaidLeftBehindAggrAlert"
                },
                {
                    "name": "error_msg",
                    "value": "4"
                }
               ]

2. SnapMirror Relationship Out of Sync

            "message": {
                "severity": "error",
                "name": "sms.status.out.of.sync"
            },
            "source": "notifyd",
            "parameters": [
                {
                    "name": "srcpath",
                    "value": "1"
                },
                {
                    "name": "dstpath",
                    "value": "2"
                },
                {
                    "name": "relationship_id",
                    "value": "RaidLeftBehindAggrAlert"
                },
                {
                    "name": "error_msg",
                    "value": "4"
                }
               ]

3. Shelf Fan Failed

           "message": {
                "severity": "emergency",
                "name": "ses.status.fanError"
            },
            "source": "notifyd",
            "parameters": [
                {
                    "name": "prodChannel",
                    "value": "1"
                },
                {
                    "name": "typeText",
                    "value": "2"
                },
                {
                    "name": "fanNumber",
                    "value": "3"
                },
                {
                    "name": "errorMsg",
                    "value": "4"
                },
                {
                    "name": "errorText",
                    "value": "5"
                },
                {
                    "name": "locationText",
                    "value": "6"
                }
               ]

4. Node Panic

           "message": {
                "severity": "alert",
                "name": "sk.panic"
            },
            "source": "notifyd",
            "parameters": [
                {
                    "name": "reason",
                    "value": "1"
                }
            ],

5. Cloud Tier Unreachable

          "message": {
                "severity": "emergency",
                "name": "object.store.unavailable"
            },
            "source": "notifyd",
            "parameters": [
                {
                    "name": "configname",
                    "value": "1"
                },
                {
                    "name": "node_uuid",
                    "value": "2"
                },
                {
                    "name": "reason",
                    "value": "3"
                }
            ],

6. Disk Out of Service

           "message": {
                "severity": "notice",
                "name": "disk.outOfService"
            },
            "source": "notifyd",
            "parameters": [
                {
                    "name": "diskName",
                    "value": "1"
                },
                {
                    "name": "serialno",
                    "value": "2"
                },
                {
                    "name": "reason",
                    "value": "3"
                },
                {
                    "name": "powerOnHours",
                    "value": "4"
                },
                {
                    "name": "glistEntries",
                    "value": "5"
                },
                {
                    "name": "disk_information",
                    "value": "6"
                }
            ],

7. HA Interconnect Down

        "message": {
                "severity": "alert",
                "name": "callhome.hainterconnect.down"
            },
            "source": "notifyd",
            "parameters": [
                {
                    "name": "subject",
                    "value": "balaji_node_1"
                },
                {
                    "name": "reason",
                    "value": "Node not pingable."
                }
            ],

8. Ransomware Activity Detected

         "message": {
                "severity": "alert",
                "name": "callhome.arw.activity.seen"
            },
            "source": "notifyd",
            "parameters": [
                {
                    "name": "subject",
                    "value": "1"
                },
                {
                    "name": "volName",
                    "value": "2"
                },
                {
                    "name": "volUuid",
                    "value": "3"
                },
                {
                    "name": "vserverName",
                    "value": "4"
                },
                {
                    "name": "vserverUuid",
                    "value": "5"
                }
            ],

[cgrinds]

Verified in 24.11 ddb97c5