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index.html
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---
layout: default
---
<div class="hresume" itemscope="" itemtype="http://schema.org/Person">
<div id="bar"></div>
<section class="vcalendar" id="education">
<header class="resumeSectionHeader">
Education
<div class="resumeSectionRibbon"></div>
</header>
<article itemprop="affiliation" itemscope="" itemtype="http://schema.org/EducationalOrganization" class="organization education vevent" id="tarleton-state-university">
<header>
<div class="title" itemprop="jobTitle">B.B.A. IN COMPUTER INFORMATION SYSTEMS</div>
<div class="location" itemprop="location"></div>
</header>
<section class="vcard">
<a href="#name" class="include" title=""></a>
<a href="#tarleton-state-university-name" class="include" title="Tarleton State University"></a>
<div class="orgName summary" itemprop="name" id="tarleton-state-university-name">Tarleton State University</div>
<div class="date">
<time itemprop="startDate" class="dtstart" datetime="2015-05-01" title="2015-05-01">2011</time>
</div>
<div class="details" itemprop="description">
<p>GPA: 3.15</p>
</div>
</section>
</article>
</section>
<section class="vcalendar" id="experience">
<header class="resumeSectionHeader">
Experience
<div class="resumeSectionRibbon"></div>
</header>
<article itemprop="affiliation" itemscope="" itemtype="http://schema.org/Organization" class="organization experience vevent" id="mindshift-technologies">
<header>
<div class="title" itemprop="jobTitle">Customer Engineer II</div>
<div class="location" itemprop="location">Austin, Tx</div>
</header>
<section class="vcard">
<a href="#name" class="include" title=""></a>
<a href="#mindshift-technologies-name" class="include" title="mindSHIFT Technologies"></a>
<div class="orgName summary" itemprop="name" id="mindshift-technologies-name">mindSHIFT Technologies</div>
<div class="date">
<time itemprop="startDate" class="dtstart" datetime="2013-11-01" title="2013-11-01">November 2013</time>–<time datetime="2015-05-01" title="2015-05-01">Present</time>
</div>
<div class="details" itemprop="description">
<p>Work on Small/Business Client environments in a field capacity.</p>
<ul>
<li><span style="line-height: 13px; ">Managed backups</span></li>
<li>Completed monthly maintenance</li>
<li>Handled escalated tickets</li>
<li>Managed primary customer relationship</li>
<li>Utilized Kaseya</li>
<li>Worked to optimize client environments</li>
</ul>
</div>
</section>
</article>
<div class="resumeDivider "></div>
<article itemprop="affiliation " itemscope=" " itemtype="http://schema.org/Organization " class="organization experience vevent " id="nehring-technology ">
<header>
<div class="title " itemprop="jobTitle ">Project Manager/Service Technician II</div>
<div class="location " itemprop="location "></div>
</header>
<section class="vcard ">
<a href="#name " class="include " title=" "></a>
<a href="#nehring-technology-name " class="include " title="Nehring Technology "></a>
<div class="orgName summary " itemprop="name " id="nehring-technology-name ">Nehring Technology</div>
<div class="date ">
<time itemprop="startDate " class="dtstart " datetime="2011-05-01 " title="2011-05-01 ">May 2011</time> – <time itemprop="startDate " class="dtstart " datetime="2013-11-01 " title="2013-11-01 ">November 2013</time>
</div>
<div class="details " itemprop="description ">
<p>Work using Labtech to do remote monitoring of desktops, servers, and network equipment in order provide proactive on-site and remote support.</p>
<p>Performed tasks including:</p>
<ul>
<li>Networking ( programming of routers , switches, and access points as well as cabling)</li>
<li>Server Virtualization and Upgrades</li>
<li>Scripting fixes for problems and deployment of applications, Microsoft functionality, and automation of tasks</li>
<li>Server, desktop, and Laptop Support including line-of-business applications</li>
<li>Enterprise-level Anti-Virus Administration</li>
<li>Project Management</li>
<li>Bare Drive Restore Backup Implementation and Management</li>
<li>Two-Factor Authentication Implemtenation and Management</li>
</ul>
</div>
</section>
</article>
<div class="resumeDivider "></div>
<article itemprop="affiliation " itemscope=" " itemtype="http://schema.org/Organization " class="organization experience vevent " id="tarleton-state-university ">
<header>
<div class="title " itemprop="jobTitle ">Student Technician II</div>
<div class="location " itemprop="location "></div>
</header>
<section class="vcard ">
<a href="#name " class="include " title=" "></a>
<a href="#tarleton-state-university-name " class="include " title="Tarleton State University "></a>
<div class="orgName summary " itemprop="name " id="tarleton-state-university-name ">Tarleton State University</div>
<div class="date ">
<time itemprop="startDate " class="dtstart " datetime="2008-04-01 " title="2008-04-01 ">April 2008</time> – <time itemprop="startDate " class="dtstart " datetime="2011-05-01 " title="2011-05-01 ">May 2011</time>
</div>
<div class="details " itemprop="description ">
<p>Deployment of software via Altiris and desktop support within a university environment including:</p>
<ul>
<li>System crashes</li>
<li>Desktop Slow-downs</li>
<li>Data recoveries</li>
<li>Network connectivity problems</li>
<li>Printer Set-ups</li>
<li>Frequently imaged computers with Altiris</li>
<li>Created deployment jobs with Altiris including: Adobe Creative Suites and Microsoft Office</li>
<li>Also Responsible for ticketing including:
<ul>
<li>timely documentation</li>
<li>resolution</li>
<li>closure</li>
<li>escalation</li>
</ul>
</li>
</ul>
</div>
</section>
</article>
</section>
<section class="vcalendar " id="skills ">
<header class="resumeSectionHeader ">
Skills
<div class="resumeSectionRibbon "></div>
</header>
<article class="vcard ">
<a href="#name " class="include " title=" "></a>
<header>
<div class="orgName summary " itemprop="name " id="-name "></div>
<div class="date "></div>
</header>
<div class="details " itemprop="description ">
<ul>
<li>CompTIA A+ Certified</li>
<li>Experienced in network set-up and troubleshooting on small and large networks</li>
<li>Able to quickly learn and master new technology equally successful in both team and self-directed settings</li>
<li>Proficient in a range of computer skills, troubleshooting and testing methodologies</li>
</ul>
</div>
</article>
</section>
</div>