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This repository has been archived by the owner on May 2, 2023. It is now read-only.
Is there any function in node agent sdk through which we can subscribe to all agents states and get update events/notifications once there state changes?
Such as the RetrieveAvailableAgents REST API Call in LivePerson's Chat Agent API, which for the first and other call without a timestamp provide all agents states, and on API call along with the timestamp gives only the delta from that time.
There is a method, "subscribeAgentsState" , but according to the documentation I found and understanding of it, it'll update only the bot's state.
The text was updated successfully, but these errors were encountered:
You are correct in your understanding of subscribeAgentsState. It only supports subscribing to the current agent. There is not currently any API for all agents.
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Is there any function in node agent sdk through which we can subscribe to all agents states and get update events/notifications once there state changes?
Such as the RetrieveAvailableAgents REST API Call in LivePerson's Chat Agent API, which for the first and other call without a timestamp provide all agents states, and on API call along with the timestamp gives only the delta from that time.
There is a method, "subscribeAgentsState" , but according to the documentation I found and understanding of it, it'll update only the bot's state.
The text was updated successfully, but these errors were encountered: