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All Agents States Subscription In Node Agent SDK #88

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danishmarif opened this issue Jun 26, 2019 · 1 comment
Open

All Agents States Subscription In Node Agent SDK #88

danishmarif opened this issue Jun 26, 2019 · 1 comment

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@danishmarif
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Is there any function in node agent sdk through which we can subscribe to all agents states and get update events/notifications once there state changes?
Such as the RetrieveAvailableAgents REST API Call in LivePerson's Chat Agent API, which for the first and other call without a timestamp provide all agents states, and on API call along with the timestamp gives only the delta from that time.
There is a method, "subscribeAgentsState" , but according to the documentation I found and understanding of it, it'll update only the bot's state.

@bzier
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bzier commented Jul 11, 2019

You are correct in your understanding of subscribeAgentsState. It only supports subscribing to the current agent. There is not currently any API for all agents.

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