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We have a crash using the latest Android SDK (3.6.1) or earlier when an agent is using an avatar. This is not happening on all devices, but we are able reproduce it using an Android 6.0 (LG G5) and Android 8.0 (Nexus 5X) phone using the demo app.
The image we used: https://cdn.dribbble.com/users/722835/screenshots/4082720/bot_icon.gif
The crash happens instantly when we open the conversation in an activity and the history is loaded.
This is the exception we get:
com.liveperson.sample.app E/AndroidRuntime: FATAL EXCEPTION: main
Process: com.liveperson.sample.app, PID: 9529
java.lang.RuntimeException: Transformation circle crashed with exception.
at com.squareup.picasso.BitmapHunter$3.run(BitmapHunter.java:434)
at android.os.Handler.handleCallback(Handler.java:789)
at android.os.Handler.dispatchMessage(Handler.java:98)
at android.os.Looper.loop(Looper.java:164)
at android.app.ActivityThread.main(ActivityThread.java:6541)
at java.lang.reflect.Method.invoke(Native Method)
at com.android.internal.os.Zygote$MethodAndArgsCaller.run(Zygote.java:240)
at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:767)
Caused by: java.lang.NullPointerException: Attempt to read from field 'int android.graphics.Bitmap$Config.nativeInt' on a null object reference
at android.graphics.Bitmap.createBitmap(Bitmap.java:1014)
at android.graphics.Bitmap.createBitmap(Bitmap.java:968)
at android.graphics.Bitmap.createBitmap(Bitmap.java:918)
at android.graphics.Bitmap.createBitmap(Bitmap.java:879)
at com.liveperson.infra.ui.view.utils.picasso.CircleTransform.transform(CircleTransform.java:43)
at com.squareup.picasso.BitmapHunter.applyCustomTransformations(BitmapHunter.java:429)
at com.squareup.picasso.BitmapHunter.hunt(BitmapHunter.java:238)
at com.squareup.picasso.BitmapHunter.run(BitmapHunter.java:159)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:457)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1162)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:636)
at java.lang.Thread.run(Thread.java:764)
at com.squareup.picasso.Utils$PicassoThread.run(Utils.java:411)
The text was updated successfully, but these errors were encountered:
Hi LivePerson,
We have a crash using the latest Android SDK (3.6.1) or earlier when an agent is using an avatar. This is not happening on all devices, but we are able reproduce it using an Android 6.0 (LG G5) and Android 8.0 (Nexus 5X) phone using the demo app.
The image we used:
https://cdn.dribbble.com/users/722835/screenshots/4082720/bot_icon.gif
The crash happens instantly when we open the conversation in an activity and the history is loaded.
This is the exception we get:
The text was updated successfully, but these errors were encountered: