diff --git a/src/www/ui_components/app-root.js b/src/www/ui_components/app-root.js
index c465fb11e49..ebbaf74df5e 100644
--- a/src/www/ui_components/app-root.js
+++ b/src/www/ui_components/app-root.js
@@ -801,6 +801,11 @@ export class AppRoot extends mixinBehaviors([AppLocalizeBehavior], PolymerElemen
   }
 
   _goBack() {
+    if (this.page == 'contact') {
+      // TODO: Replace with `this.$.contactView` once the element is no longer inside a `dom-if`.
+      this.shadowRoot.querySelector('#contactView').reset();
+    }
+
     // If there is a navigation on the webview's history stack, pop it off to go back.
     if (history.length > 1) {
       history.back();
diff --git a/src/www/views/contact_view/index.ts b/src/www/views/contact_view/index.ts
index 50e348e2e19..9a51f4c8aed 100644
--- a/src/www/views/contact_view/index.ts
+++ b/src/www/views/contact_view/index.ts
@@ -161,7 +161,7 @@ export class ContactView extends LitElement {
     this.step = Step.FORM;
   }
 
-  private reset() {
+  reset() {
     this.isFormSubmitting = false;
     this.showIssueSelector = false;
     this.step = Step.ISSUE_WIZARD;