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cant import video #1245

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fedevelez0 opened this issue May 19, 2022 · 12 comments
Open

cant import video #1245

fedevelez0 opened this issue May 19, 2022 · 12 comments

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@fedevelez0
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i can import any video doing my spoke

@j-conrad
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Could you please provide further information? It would be helpful to know any information about what types of videos you're trying to use so someone could start looking at the problem.

  • File type
  • File size (Spoke has a 128mb limit)
  • Video duration
  • Video codec (H.264, etc. etc.)
  • Are the videos hosted somewhere on the web (Gdrive, dropbox, website, etc.) or coming from your computer directly?

@fedevelez0
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fedevelez0 commented May 19, 2022 via email

@fedevelez0
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fedevelez0 commented May 19, 2022 via email

@j-conrad
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If you do the following, are you saying the video doesn't load?:

  1. Place a 'Video' element in Spoke.
  2. Leave the default video in the URL field
  3. Publish your scene
  4. View the scene in Hubs

Please include what browser and operating system you're using.

@fedevelez0
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fedevelez0 commented May 19, 2022 via email

@fedevelez0
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fedevelez0 commented May 19, 2022 via email

@j-conrad
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I think replying from email is causing your image(s) to not show up here on Github.

@fedevelez0
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5B6E0FBC-B974-4122-8C07-4532AA6DA594

@j-conrad
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Thanks for capturing that error.

Just to be clear, is that the only video in the scene?

It would be helpful to know if this happens in a brand new Spoke scene. It would help to rule out any other items that might be causing problems.

@fedevelez0
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fedevelez0 commented May 19, 2022 via email

@fedevelez0
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Could be my profile ?

@fedevelez0
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Did you find any solution or did you know what is the problem?

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