diff --git a/apps/customer-service/package.json b/apps/customer-service/package.json
index f5001530b..7b0a91cf9 100644
--- a/apps/customer-service/package.json
+++ b/apps/customer-service/package.json
@@ -31,6 +31,7 @@
     "react": "^18.2.0",
     "react-dom": "^18.2.0",
     "react-hook-form": "^7.46.1",
+    "react-intersection-observer": "^9.5.2",
     "react-intl": "^6.4.7",
     "superjson": "^1.13.1",
     "zod": "^3.22.2"
diff --git a/apps/customer-service/src/components/tickets/ticket-list.tsx b/apps/customer-service/src/components/tickets/ticket-list.tsx
index 5fa5349e2..0c3c1e45f 100644
--- a/apps/customer-service/src/components/tickets/ticket-list.tsx
+++ b/apps/customer-service/src/components/tickets/ticket-list.tsx
@@ -1,13 +1,15 @@
 'use client';
 
-import { FC, useEffect } from 'react';
+import { FC, Fragment, useEffect } from 'react';
 import { useParams, useRouter, useSearchParams } from 'next/navigation';
 import { PartyPopper } from 'lucide-react';
+import { useInView } from 'react-intersection-observer';
 import { FormattedMessage } from 'react-intl';
 
 import { TicketStatus } from '@cs/database/schema/ticket';
 
 import { TicketListItem } from '~/components/tickets/ticket-list-item';
+import { TicketListItemSkeleton } from '~/components/tickets/ticket-list-item-skeleton';
 import { api } from '~/utils/api';
 
 export const TicketList: FC<{
@@ -18,31 +20,66 @@ export const TicketList: FC<{
   const params = useParams();
   const router = useRouter();
   const searchParams = useSearchParams();
-
-  const [ticketsData] = api.ticket.all.useSuspenseQuery({
-    filter: filter,
-    status: status,
-    orderBy: orderBy,
+  const { ref, inView } = useInView({
+    triggerOnce: true,
+    threshold: 1,
   });
 
+  const [data, allTicketsQuery] = api.ticket.all.useSuspenseInfiniteQuery(
+    {
+      filter: filter,
+      status: status,
+      orderBy: orderBy,
+    },
+    {
+      getNextPageParam(lastPage) {
+        return lastPage.nextCursor;
+      },
+    }
+  );
+
+  const { isFetching, fetchNextPage, hasNextPage } = allTicketsQuery;
+
   useEffect(() => {
-    if (!ticketsData || ticketsData.length === 0 || params.id) return;
+    if (!data.pages || data.pages.length === 0 || params.id) return;
 
-    const firstTicketIdFromList = ticketsData?.[0]?.id;
+    const firstTicketIdFromList = data.pages[0]?.data?.[0]?.id;
     if (!firstTicketIdFromList) return;
 
     router.replace(
       `/tickets/${firstTicketIdFromList}?${searchParams.toString()}`
     );
     // eslint-disable-next-line react-hooks/exhaustive-deps
-  }, [ticketsData]);
+  }, [data]);
+
+  useEffect(() => {
+    if (inView && hasNextPage && !isFetching) {
+      fetchNextPage();
+    }
+  }, [inView, hasNextPage, isFetching, fetchNextPage]);
 
   return (
     <div className="no-scrollbar flex-auto overflow-y-auto">
-      {ticketsData?.length > 0 ? (
-        ticketsData.map((ticket) => (
-          <TicketListItem key={ticket.id} ticket={ticket} />
-        ))
+      {data?.pages?.length > 0 ? (
+        <>
+          <div>
+            {data?.pages.map((page) => (
+              <Fragment key={page.nextCursor}>
+                {page.data.map((ticket) => (
+                  <TicketListItem key={ticket.id} ticket={ticket} />
+                ))}
+              </Fragment>
+            ))}
+          </div>
+          {isFetching && (
+            <div className="flex w-full flex-col gap-4">
+              <TicketListItemSkeleton />
+              <TicketListItemSkeleton />
+              <TicketListItemSkeleton />
+            </div>
+          )}
+          <div ref={ref} className="h-px w-full" />
+        </>
       ) : (
         <div className="py-10">
           <div className="text-center">
diff --git a/packages/api/src/router/ticket.ts b/packages/api/src/router/ticket.ts
index 26dc34c0f..6bd28d85c 100644
--- a/packages/api/src/router/ticket.ts
+++ b/packages/api/src/router/ticket.ts
@@ -1,7 +1,7 @@
 import { TRPCError } from '@trpc/server';
 import { z } from 'zod';
 
-import { and, asc, desc, eq, isNull, not, schema } from '@cs/database';
+import { and, asc, desc, eq, gt, isNull, lt, not, schema } from '@cs/database';
 import { TicketStatus } from '@cs/database/schema/ticket';
 import {
   TicketActivityType,
@@ -19,16 +19,26 @@ export const ticketRouter = createTRPCRouter({
         filter: z.enum(['all', 'me', 'unassigned']),
         status: z.enum([TicketStatus.Open, TicketStatus.Resolved]),
         orderBy: z.enum(['newest', 'oldest']),
+        cursor: z.string().nullish(),
       })
     )
-    .query(({ ctx, input }) => {
-      return ctx.db.query.tickets.findMany({
+    .query(async ({ ctx, input }) => {
+      const PAGE_SIZE = 10;
+      const tickets = await ctx.db.query.tickets.findMany({
         orderBy: {
           newest: desc(schema.tickets.createdAt),
           oldest: asc(schema.tickets.createdAt),
         }[input.orderBy],
         where: and(
           eq(schema.tickets.status, input.status),
+          {
+            newest: input.cursor
+              ? lt(schema.tickets.createdAt, new Date(input.cursor))
+              : undefined,
+            oldest: input.cursor
+              ? gt(schema.tickets.createdAt, new Date(input.cursor))
+              : undefined,
+          }[input.orderBy],
           {
             all: undefined,
             me: eq(
@@ -39,7 +49,13 @@ export const ticketRouter = createTRPCRouter({
           }[input.filter]
         ),
         with: { author: true },
+        limit: PAGE_SIZE,
       });
+
+      const nextCursor =
+        tickets[tickets.length - 1]?.createdAt.toISOString() ?? null;
+
+      return { data: tickets, nextCursor };
     }),
 
   byId: protectedProcedure
diff --git a/yarn.lock b/yarn.lock
index 2385a5a49..95c1051c8 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -4518,6 +4518,11 @@ react-hook-form@^7.46.1:
   resolved "https://registry.yarnpkg.com/react-hook-form/-/react-hook-form-7.46.1.tgz#39347dbff19d980cb41087ac32a57abdc6045bb3"
   integrity sha512-0GfI31LRTBd5tqbXMGXT1Rdsv3rnvy0FjEk8Gn9/4tp6+s77T7DPZuGEpBRXOauL+NhyGT5iaXzdIM2R6F/E+w==
 
+react-intersection-observer@^9.5.2:
+  version "9.5.2"
+  resolved "https://registry.yarnpkg.com/react-intersection-observer/-/react-intersection-observer-9.5.2.tgz#f68363a1ff292323c0808201b58134307a1626d0"
+  integrity sha512-EmoV66/yvksJcGa1rdW0nDNc4I1RifDWkT50gXSFnPLYQ4xUptuDD4V7k+Rj1OgVAlww628KLGcxPXFlOkkU/Q==
+
 react-intl@^6.4.7:
   version "6.4.7"
   resolved "https://registry.yarnpkg.com/react-intl/-/react-intl-6.4.7.tgz#28ec40350ff791a6a773f5e76b9e12835ae17e19"