CleverTap App Inbox Blank Screen Issue on iOS

[pranav-12]

Description

When using the CleverTap plugin (version 2.5.0), the app inbox feature works as expected on Android, displaying messages correctly. However, on iOS, the inbox screen remains blank without showing any messages or errors.

Environment

• CleverTap Plugin Version: 2.5.0
• Flutter Version: 3.24.5
• Dart Version: 3.5.4

Steps to Reproduce

1. Open the app on an iOS device.
2. Navigate to the Notifications screen within the app.
3. The inbox should load here but shows a blank screen instead.

Expected Behavior

The app inbox should display the messages as it does on Android, showing both read and unread messages accordingly.

Actual Behavior

The inbox screen is blank on iOS, with no messages displayed.

Code Snippet

"import 'dart:developer';

import 'package:clevertap_plugin/clevertap_plugin.dart';
import 'package:edge/features/main_screen/presentation/controllers/main_controller.dart';
import 'package:flutter/cupertino.dart';
import 'package:get/get.dart';

class NotificationScreen extends StatefulWidget {
const NotificationScreen({super.key});

@OverRide
State createState() => _NotificationScreenState();
}

class _NotificationScreenState extends State
with WidgetsBindingObserver {
final _cleverTapPlugin = CleverTapPlugin();
final MainController mainCtrl = Get.find();

@OverRide
void initState() {
WidgetsBinding.instance.addObserver(this);
setupInboxCallbacks();

super.initState();

}

@OverRide
void dispose() {
WidgetsBinding.instance.removeObserver(this);
super.dispose();
}

@OverRide
void didChangeAppLifecycleState(AppLifecycleState state) {
if (state == AppLifecycleState.resumed) {
// The app is back in the foreground
Get.back(result: {'index': '0'});
log("The app has returned to the foreground");
// Handle any updates or actions you need to take
}
}

Future openInbox() async {
var styleConfig = {
'tabs': ['Read', 'Unread'],
'noMessageTextColor': '#ff6600',
'noMessageText': 'No message(s) to show.',
'navBarTitle': 'Notification',
'backgroundColor': '#ffffff',
'navBarColor': '#ffffff',
'navBarTitleColor': '#000000',
'messageTagsColor': '#0000ff',
'messageTagsBackgroundColor': '#e0e0e0',
'unselectedTabColor': '#cccccc',
'selectedTabColor': '#ff6600',
};
CleverTapPlugin.showInbox(styleConfig);
}

Future setupInboxCallbacks() async {
try {
log(" initialization...... ");
await CleverTapPlugin.initializeInbox();

  _cleverTapPlugin.setCleverTapInboxDidInitializeHandler(
    () async {
      log("Inbox initialized  ");
      openInbox();
    },
  );
  _cleverTapPlugin.setCleverTapInboxMessagesDidUpdateHandler(
      mainCtrl.getUnreadNotificationCount);
  // Retrieve the inbox message count or show count to ensure it's being populated
  CleverTapPlugin.getInboxMessageCount().then((count) {
    log("Total Inbox messages: $count");
  });

  CleverTapPlugin.getUnreadInboxMessages().then((unreadCount) {
    log("Unread Inbox messages: $unreadCount");
  });
} on Exception catch (e) {
  log("error found in clevertap :---${e.toString()}");
}

}

@OverRide
Widget build(BuildContext context) {
return SizedBox();
}
}
"

Vidoes attached

Android_notification.webm

Ios_Notification.MP4

[Sonal-Kachare]

Hey @pranav-12,
Please enable debug logs using CleverTapAPI.setDebugLevel and check if you are receiving data in "inbox_notifs".
I've checked this in our sample app and inbox notifications are being shown