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Describe the issue
We have been using the platform for less than a year, and I’m still trying to fully understand how it works. However, I’m having difficulty following the logic behind certain functionalities, or it might just be a bug. Specifically, I’m creating events to track attendance, but the reports don’t align with the data we input.
For example, I created an event for November where 26 members attended, and 244 did not, which should total 270 members. However, the event attendance report only lists 18 names for both attendees and non-attendees, with discrepancies in the names shown between the two lists. I also noticed that assigning a family to a member changes who appears on the report, but the number 18 stays the same—it just replaces one name with another based on updates made to the user profile. Additionally, the report seems influenced by membership classifications, but while the names change, the total count remains fixed at 18.
Furthermore, the total members according to the attendance report should add up to 270 (26 attendees + 244 non-attendees), but our people dashboard indicates we have 285 members.
I’ve tried to resolve this issue by following the "how-to" documentation, but I’m still struggling. I need help figuring out what I might be doing wrong.
Describe the issue
We have been using the platform for less than a year, and I’m still trying to fully understand how it works. However, I’m having difficulty following the logic behind certain functionalities, or it might just be a bug. Specifically, I’m creating events to track attendance, but the reports don’t align with the data we input.
For example, I created an event for November where 26 members attended, and 244 did not, which should total 270 members. However, the event attendance report only lists 18 names for both attendees and non-attendees, with discrepancies in the names shown between the two lists. I also noticed that assigning a family to a member changes who appears on the report, but the number 18 stays the same—it just replaces one name with another based on updates made to the user profile. Additionally, the report seems influenced by membership classifications, but while the names change, the total count remains fixed at 18.
Furthermore, the total members according to the attendance report should add up to 270 (26 attendees + 244 non-attendees), but our people dashboard indicates we have 285 members.
I’ve tried to resolve this issue by following the "how-to" documentation, but I’m still struggling. I need help figuring out what I might be doing wrong.
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