[BUG] Contact form submissions not being passed through to inbox

[adambuttrick]

Describe the bug
Contact form submissions on ezid.cdlib.org/contact do not appear to be being passed through successfully. Messages sent through the form (most recently at 3:20PM PST on 10/29/2024) do not generate automatic responses or create tickets in Freshdesk.

To Reproduce

1. Go to 'https://ezid.cdlib.org/contact'
2. Fill out contact form
3. Submit form
4. No confirmation message is sent to the supplied email or ticket created in Freshdesk

Expected behavior

• Automatic response email should be sent
• Support ticket should be created in Freshdesk

Device information:

• Device type: Mac
• OS: MacOS
• Browser: Firefox
• Version: 131.0.2 (aarch64)

Additional context
Direct emails to [email protected] are being received normally, suggesting the issue is specific to the web form submission process.

[jsjiang]

Email error message in ezid@uc3-ezidui-prd02:18:31:33:/var/log/maillog

Oct 29 15:19:45 uc3-ezidui-prd02 postfix/smtp[2127393]: CE982822847: to=<[email protected]>, relay=email-smtp.us-west-2.amazonaws.com[54.185.234.152]:25, delay=0.15, delays=0.01/0.03/0.07/0.03, dsn=5.0.0, status=bounced (host email-smtp.us-west-2.amazonaws.com[54.185.234.152] said: 554 Message rejected: Email address is not verified. The following identities failed the check in region US-WEST-2: [email protected] (in reply to end of DATA command))

Oct 29 15:19:46 uc3-ezidui-prd02 postfix/smtp[2127393]: F30A6822854: to=<[email protected]>, relay=email-smtp.us-west-2.amazonaws.com[54.185.234.152]:25, delay=0.08, delays=0/0/0.07/0, dsn=5.0.0, status=bounced (host email-smtp.us-west-2.amazonaws.com[54.185.234.152] said: 501 Invalid MAIL FROM address provided (in reply to MAIL FROM command))

[jsjiang]

Successful email from batch download:

Oct 29 18:59:18 uc3-ezidui-stg01 postfix/smtpd[2228659]: connect from localhost[127.0.0.1]
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/trivial-rewrite[2228661]: using backwards-compatible default setting append_dot_mydomain=yes to rewrite "uc3-ezidui-stg01" to "uc3-ezidui-stg01.cdlib.org"
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/trivial-rewrite[2228661]: using backwards-compatible default setting append_dot_mydomain=yes to rewrite "uc3-ezidui-stg01" to "uc3-ezidui-stg01.cdlib.org"
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/smtpd[2228659]: 28203103916C: client=localhost[127.0.0.1]
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/trivial-rewrite[2228661]: using backwards-compatible default setting append_dot_mydomain=yes to rewrite "uc3-ezidui-stg01" to "uc3-ezidui-stg01.cdlib.org"
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/trivial-rewrite[2228661]: using backwards-compatible default setting append_dot_mydomain=yes to rewrite "uc3-ezidui-stg01" to "uc3-ezidui-stg01.cdlib.org"
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/cleanup[2228662]: 28203103916C: message-id=<173025355813.198570.18257157053267942596@uc3-ezidui-stg01.cdlib.org>
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/qmgr[2528]: 28203103916C: from=<[email protected]>, size=832, nrcpt=1 (queue active)
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/smtpd[2228659]: disconnect from localhost[127.0.0.1] ehlo=1 mail=1 rcpt=1 data=1 quit=1 commands=5
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/smtp[2228663]: 28203103916C: to=<[email protected]>, relay=email-smtp.us-west-2.amazonaws.com[44.225.148.59]:25, delay=0.28, delays=0.02/0.08/0.04/0.15, dsn=2.0.0, status=sent (250 Ok 01010192db261213-1f935daa-741f-47e2-ae47-091872a73a64-000000)
Oct 29 18:59:18 uc3-ezidui-stg01 postfix/qmgr[2528]: 28203103916C: removed

Failed email from contact form:

Oct 29 19:07:37 uc3-ezidui-stg02 postfix/smtpd[2136578]: connect from localhost[127.0.0.1]
Oct 29 19:07:37 uc3-ezidui-stg02 postfix/smtpd[2136578]: CD663176C52: client=localhost[127.0.0.1]
Oct 29 19:07:37 uc3-ezidui-stg02 postfix/cleanup[2136581]: CD663176C52: message-id=<173025405782.1525367.7903443516551887764@uc3-ezidui-stg02.cdlib.org>
Oct 29 19:07:37 uc3-ezidui-stg02 postfix/qmgr[2043]: CD663176C52: from=<[email protected]>, size=746, nrcpt=1 (queue active)
Oct 29 19:07:37 uc3-ezidui-stg02 postfix/smtpd[2136578]: disconnect from localhost[127.0.0.1] ehlo=1 mail=1 rcpt=1 data=1 quit=1 commands=5
Oct 29 19:07:38 uc3-ezidui-stg02 postfix/smtp[2136582]: CD663176C52: to=<[email protected]>, relay=email-smtp.us-west-2.amazonaws.com[52.13.3.84]:25, delay=0.21, delays=0.01/0.08/0.07/0.05, dsn=5.0.0, status=bounced (host email-smtp.us-west-2.amazonaws.com[52.13.3.84] said: 554 Message rejected: Email address is not verified. The following identities failed the check in region US-WEST-2: [email protected] (in reply to end of DATA command))
Oct 29 19:07:38 uc3-ezidui-stg02 postfix/cleanup[2136581]: 0E825176C53: message-id=<[email protected]>
Oct 29 19:07:38 uc3-ezidui-stg02 postfix/qmgr[2043]: 0E825176C53: from=<>, size=2999, nrcpt=1 (queue active)
Oct 29 19:07:38 uc3-ezidui-stg02 postfix/bounce[2136583]: CD663176C52: sender non-delivery notification: 0E825176C53
Oct 29 19:07:38 uc3-ezidui-stg02 postfix/qmgr[2043]: CD663176C52: removed
Oct 29 19:07:38 uc3-ezidui-stg02 postfix/smtp[2136582]: 0E825176C53: to=<[email protected]>, relay=email-smtp.us-west-2.amazonaws.com[44.225.148.59]:25, delay=0.1, delays=0/0/0.09/0, dsn=5.0.0, status=bounced (host email-smtp.us-west-2.amazonaws.com[44.225.148.59] said: 501 Invalid MAIL FROM address provided (in reply to MAIL FROM command))
Oct 29 19:07:38 uc3-ezidui-stg02 postfix/qmgr[2043]: 0E825176C53: removed

Note: Check email_from field setting

[jsjiang]

We started to use SES for postfix email on the EZID instances since July. This requires the "From" address be a verified sender/domain. We have a few sending email functions in EZID. Only the contact us form uses the user's email address as the "from" email. All others use the [email protected] email such as [email protected].

Solution options:

1. ask IAS if it is possible to allow user provided email address as the "from" email
2. investigate if we can config Freshdesk to use the email address provided in the message body as the new sender

[jsjiang]

Solution suggestion from DMPTool:

• use the "Reply to" field for the email address of the person who submitted the form