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Problems with Zendesk importer #6

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nmoinvaz opened this issue Apr 22, 2018 · 0 comments
Closed

Problems with Zendesk importer #6

nmoinvaz opened this issue Apr 22, 2018 · 0 comments

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@nmoinvaz
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nmoinvaz commented Apr 22, 2018 •
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We have been having problems with the Zendesk importer. It seems that Zendesk API does not always have a ticket event for some comments which means some comments do not get imported. Additionally sometimes tickets events for closing a ticket do not exist which leaves us with a bunch of open tickets after importing.

Therefore changes will need to be made to make the importer look at the comments.json for each ticket and grab the comments from there instead of from ticket_events.json.
nmoinvaz added a commit to nmoinvaz/importer that referenced this issue Apr 25, 2018
@nmoinvaz
Fixed help desk history id not being associated with correct post.
f2602b0 
Fixed some Zendesk comments not being imported properly. Awesome-Support#6
Added support for saving private notes in Zendesk.
@nmoinvaz nmoinvaz closed this as completed May 4, 2018
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