Unity Game Freeze when Close Inter or Reward ad

[tracer8]

MAX Plugin Version

6.6.3

Unity Version

2021.3.40f1

Device/Platform Info

Android 14

Current Behavior

Hi,

After upgrading to MAX Plugin Version 6.6.3(com.applovin:applovin-sdk:12.6.1), I've encountered an issue where the Unity game freezes and becomes unresponsive after closing an interstitial or rewarded ad (all ads are from AppLovin). The audio also stops, and I'm unable to interact with the game.

I'm using the latest Android adapters. However, when I downgraded to MAX Version 6.1.2 (com.applovin:applovin-sdk:12.1.0), everything worked fine.

Could you please investigate this issue? Thank you!

Expected Behavior

No response

How to Reproduce

...

Additional Info

No response

[JonathanLiuApp]

Unfortunately I wasn't able to reproduce the issue. Are you able to reproduce this error in our Demo App? Also, would you be able send over the logs when you encounter the issue?

[tracer8]

I checked the log cat but nothing show. Does MAX pause game after showing inter and reward ad? Can you show me method, so i can debug it myself

…

On Fri, 23 Aug 2024, 05:41 JonathanLiuApp, ***@***.***> wrote: Unfortunately I wasn't able to reproduce the issue. Are you able to reproduce this error in our Demo App? Also, would you be able send over the logs when you encounter the issue? — Reply to this email directly, view it on GitHub <#417 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ADX7J7JDHFPSNJ6BPQPXSU3ZSZSKNAVCNFSM6AAAAABM5W7RY2VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMBVHA3DONRWG4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[NanaAmoah]

Hi @tracer8, no MAX does not pause the game. To help us investigate further can you share the following:

• Are you consistently reproducing this issue? If not, how often is this happening for you?
• Enable verbose logging (You can find our docs on how to do this here: https://developers.applovin.com/en/unity/overview/advanced-settings#enable-verbose-logging) and send us the logs of a full app session where the issue is reproduced.
• Enable our Creative Debugger tool (https://developers.applovin.com/en/unity/testing-networks/creative-debugger#using-the-creative-debugger-display-api) and share the ads where you are seeing the issue.
• If you are able to reproduce this in our demo app (here: https://github.com/AppLovin/AppLovin-MAX-Unity-Plugin), please send us the project as well. This would be very helpful

[github-actions]

This issue is stale because it has been open for 30 days with no activity.

[nikkialistra]

Hello @NanaAmoah, I have the same problem on Max 8.0.1, Unity version 2022.3.14.f1, android
14. It happens around 1 per 20 rewarded ad watches in our app, but not reproducible on Max demo app. I have system log with verbose logging enabled.
20241114.184336.415.10534.12676.Deb.txt