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When displaying ads by connecting to Google AdMob with mediation, the X button for Close and the status bar may overlap and you cannot press it. #279
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Hi @h-okuyama, unfortunately, I wasn't able to reproduce the bug. Are you able to reproduce this in our demo app? |
@JonathanLiuApp |
@JonathanLiuApp |
What I want to know this time is whether the position of the × button can be adjusted on the AppLovin MAX SDK side, or whether the position of the × button when displaying an ad may change depending on the ad size and advertiser settings. |
@JonathanLiuApp Attach an ad Unit Id that can display the corresponding ad later. I'm sorry for the circumstances on my side, but I can't unblock you for a very long time because it affects 200,000 daily active users, so I'd like to know the date and time zone you can check, including the timezone. You can unblock and review advertisers within that time. |
Hi @h-okuyama , From the screenshots, those ads seem to be coming from AdMob. So, you'd have to reach out to the AdMob team. Also, you can try to get more data about the ad using our Creative Debugger tool that let's you know what network was showing the ad. |
Hi @santoshbagadi , Yes, the ads are from AdMob. I had the same issue previously on Android and it was resolved by upgrading the MAX SDK (Unity: 5.11.1 -> 5.11.2, Android: 11.11.1 -> 11.11.2). I had the same problem on iOS, so I thought I might find a solution. I am currently using a temporary method to prevent this ad from displaying, but is there a way to use the AppLovinMAX SDK or AppLovinMediationGoogleAdapter SDK to deal with this if the ad cannot be clicked? Or, as you say, is it better to contact AdMob every time I see an ad like this? |
This issue is stale because it has been open for 30 days with no activity. |
MAX Plugin Version
5.11.2
Unity Version
2020.3.48f1
Device/Platform Info
Confirmed is iPhone 11
Current Behavior
Other Versions
Behavior
I have AppLovinMax SDK Unity Plugin 5.11.2 and AppLovinMax Mediation AdMob SDK imported.
In these versions, the x button in Reward ads may be positioned outside the safe area and cannot be pressed.
Regarding the position of the x button, you can press it by hiding the status bar,
Originally, it should be correct to press the x button while the status bar is displayed, so can you fix this?
Expected Behavior
The x button is displayed in the safe area and the x button can be pressed.
How to Reproduce
Same as the document here, Call
ShowRewardedAd()
at the timing you want to display rewards.https://dash.applovin.com/documentation/mediation/unity/ad-formats/rewarded-ads
Additional Info
Show StatusBar (In this case, the x button cannot be pressed.)
Hide StatusBar (In this case, you can press the x button, but I want you to be able to press it within the safe area)
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