Publish guidance on common Service events

[ryanwoldatwork]

What kind of issue?

• Feature Request?

User story

As a CX Staffer responsible for visibility of online public service delivery,
I would like to understand what events are commonly used to gain visibility into online journeys
So that I can have greater insight into the usage and usefulness of the web products we create to support the public services we provide.

Acceptance Criteria

Given I visit a URL about DAP/Service events
I can read about instrumenting a service
And I can see a case study example of this
And I can read guidance about which events to use for my service

Notes

@ryanwoldatwork is working on an initial example, using Touchpoints